Total 45 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

27%

3

Stars

4%

2

Stars

2%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tylyn

Construction, 51-100 employees

Less than a year

5.0
April 2024

Using Raken

Pros

Its very user-friendly. Even employees who are not tech-savvy have no trouble using it.

Cons

Not all of our guys use the app the way we ask them to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Justin

Construction, 51-100 employees

Less than a year

5.0
April 2024

Raken is a great asset

Pros

Being able to use it in the field helps keep the job running smoothly without requiring anyone to take time out of their day to inspect the job and streamline changes.

Cons

Toolbox talks could be improved by allowing people to be added via the app instead of having to use the desktop.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

M

Marc

Construction, 1-10 employees

More than a year

5.0
April 2024

Chose Raken

Pros

I like the documentation of verbiage and photos. Sharing these with offsite clients and stakeholders is very useful.

Cons

The system seems to update periodically without any prior warning. A brief heads-up would be helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Patrick

Construction, 51-100 employees

Less than a year

5.0
April 2024

Pat Fricko's Review

Pros

I like all the pictures but they do take a long time to load on both the app and desktop.

Cons

It takes a long time for pictures to load both on the app and on the desktop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bret

Construction, 51-100 employees

Less than a year

3.0
April 2024

Raken Review

Pros

The accessibility and simple interface make it easy for employees new to online software to integrate. The surveys are also very helpful, providing easily computable data that everyone can access.

Cons

There is not much that can be tailored to our specific needs. We have discussed certain features or abilities we did like with your team, but they have not been able to meet those needs.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

8

Functionality

6

A

Amy

Construction, 11-50 employees

Less than a year

5.0
April 2024

Great Program for Timecard System

Pros

The ease of use for field employees is great. I love that we can customize our cost codes and track prevailing wage classifications. Our field guys get notified when their time cards are ready, and its very easy for them to approve them. The project gallery is simple to use and upload, and the OneDrive integration is fantastic for our team!

Cons

Raken has been very easy to use. It would be great if there were more customizable features available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Javier

Construction, 51-100 employees

Less than a year

5.0
April 2024

I like it really easy to use

Pros

Its easy to use and I like that I can use it on my mobile.

Cons

I really like everything about the app as it makes my job easier.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

M

Miranda

Construction, 51-100 employees

Less than 6 months

4.0
April 2024

Coordinator Review

Pros

I like the ease of use, the training tool and the data logging options.

Cons

I do not like having to contact Tech Support when one of the Techs gets locked out of the app. It would be quicker and easier if I had the option to reset their password myself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Diana

Construction, 51-100 employees

More than a year

5.0
April 2024

Well Organized.

Pros

I love the daily report. Our owners and CMs enjoy seeing it every day. They never have to worry about what is going on thanks to the detailed write-up and included pictures.

Cons

So far, I do not dislike anything about it. When used correctly, it provides a lot of valuable information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

matthew

Construction, 11-50 employees

Less than 6 months

4.0
March 2024

Great product with room to grow

Pros

It puts a lot of features at the fingertips of field users and is easily manageable for admins.

Cons

Reporting needs to be more customizable. The Material module only tracks consumption and does not track overall inventory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Clay

Construction, 51-100 employees

Less than a year

5.0
March 2024

Director of Safety and Resource Planning

Pros

The ease of use for field personnel lets them start reporting immediately and make an impact right away.

Cons

I have to download a report, make the necessary changes and this makes it difficult to produce the same report consistently over time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Julie

Education Management, 500+ employees

Less than a year

5.0
May 2023

Success with Raken for construction management

Pros

With Raken, I can easily upload field notes and progress photos. I've also created customized checklists for project initiation, preconstruction, progress meetings and punch lists.

Cons

It would be better if the checklists were accessible directly from the main screen where the daily report is listed. This would help team members remember them as they are currently a bit buried and not intuitive to find.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kenneth

Construction, 11-50 employees

Less than a year

5.0
May 2023

Daily work Accomplishments

Pros

I found logging into the app simple and locating the current job I'm working on easy. Uploading photos of the day's assignment is simple, too. I'm still learning about the app and the process, but so far it seems like a good app to use.

Cons

I do not have any complaints about the application.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

John

Construction, 51-100 employees

More than a year

5.0
May 2023

Great for construction management

Pros

I answer questions and upload pictures and the report format is automatically put together for me.

Cons

It can be glitchy. I do not like that you cannot add pictures to the equipment if you have already passed that day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chris

Construction, 101-500 employees

Less than a year

5.0
December 2022

Raken has made life easier

Pros

Producing quality daily reports at construction sites used to be challenging. Raken gave us an "Easy" button. It's hard to imagine life before Raken.

Cons

Raken has some excellent checklist features for collecting data on the mobile app. The only downside is that I cannot access the data behind these checklists beyond the PDF report the checklist produces.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jon

Glass Ceramics & Concrete, 11-50 employees

More than a year

5.0
November 2022

Awesome product for field accountability

Pros

All our Foremen, Superintendents and Project Managers use this software. It's perfect for keeping up with field activities and ensures accountability for each crew to meet standards and specs.

Cons

It would be great if the software could integrate more with the devices GPS for features like time cards. While it uses GPS to set up a project by using my current location as the project address, it would be helpful to know where employees are when they clock in as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ryan

Facilities Services, 11-50 employees

Less than 6 months

5.0
November 2022

Diamond in the rough...and it is rough!

Pros

Offline functionality, ease of use and price are all great. The app interface for data collection, combined with the desktop site for organization and processing, seamlessly connects my field operators with my office support team, so we never miss a beat!

Cons

I did like more customization options, but since we have not completed our full setup yet, I am sure its coming. It would be useful to assign tasks to multiple people without having to recreate the task. Also, having name and time stamps on notes would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennie

Construction, 11-50 employees

Less than a year

4.0
November 2022

Functional Program that has the potential for so much more.

Pros

It is easy to start using and needs minimal instruction. The daily report looks great once processed.

Cons

The updates seem to downgrade the system. We have not been excited about any of the updates so far. The last one even removed many of the features we liked.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

7

P

Philip

Pharmaceuticals, 500+ employees

Less than a year

4.0
November 2022

Raken Review

Pros

It is a solid software for tracking time and costs associated with a project.

Cons

The software does not allow me to edit entries. I have to delete and re-enter them, which can be bothersome.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

A

Aneisha

Civil Engineering, 11-50 employees

4.0
October 2022

I would really love to see GPS integration!

Pros

It is pretty productive software that gets things going. simple to use. enables foremen and supervisors to submit comprehensive field reports. you can also share links to images, audio, video, descriptions, and the weather.

Cons

When it first started, it didnt have all the features, but they listened to us and kept adding new ones. I would like to see more GPS functions for authenticating time cards in the future.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9