Raken Software Reviews

Pros

I was promised a time card app that would integrate with our Sage300 cost coding and be up and running within 6 weeks but it never happened.

Cons

After 21 weeks, Raken still has not delivered a working app, and I am still waiting. Whats more frustrating is their complete refusal to refund, address, fix or even acknowledge the problem, except to say, I will look into your request. I have no working app, yet they have my money. I am happy to share all documents to prove this. Contact me if you want to see all emails and details.

Pros

Raken helps me keep track of details at various project locations.

Cons

Getting an invoice from the Raken system is challenging.

Pros

The app is mobile-friendly and has a very vivid interface.

Cons

The front page should have a sign-up option.

Pros

It was simple and merged multiple platforms into one.

Cons

I cannot think of anything to list here.

Pros

The mobile app is fantastic so simple to use whether I am walking or in meetings.

Cons

I do not have any complaints about Raken at this time.

Pros

With Raken, other team members can access information. It provides office workers with a view of daily activities and photos without needing to be onsite, allowing us to communicate and collaborate on job issues.

Cons

Sometimes, its difficult to navigate to the correct tab.

Pros

I like how intuitive and easy it is to share.

Cons

You need an internet connection to access certain features.

Pros

The app is really user-friendly when it's functioning properly.

Cons

The app keeps rebooting while I am trying to use it on the job site.

Pros

I value the customer support and accuracy. Also it tracks hours well, even across different jobs.

Cons

Rollover works fine for me. If there is ever a problem, I just call customer support.

Pros

It helps me save time by keeping track of daily tasks and logging weather, among other things.

Cons

Some small tweaks would be helpful, but the team is looking into it.

Pros

It is easy to use. Our field team has created reports that have proven significant later on.

Cons

Making changes to templates is difficult. They are not very flexible.

Pros

The app tags pictures and reports to each day and job.

Cons

The mobile app is not as functional as the web version.

Pros

After completing the setup, I was amazed at how easily we could upload pay hours and gather reports. Most workers adjusted to it quite well.

Cons

Equipment tracking is currently the worst feature. You can only add equipment by hours and cannot separate it into different segments. Moving equipment in and out of projects creates multiple entries which makes it really hard to track.

Pros

It covers everything from recording issues on the job site to keeping a daily log.

Cons

There is no option for employee signatures on JHA or Toolbox Talk forms.

Pros

Tracking becomes much easier with RAKEN and I can upload all photos to the daily logs.

Cons

Not applicable as to my knowledge there are no cons.

Pros

I can upload pictures directly from my phone.

Cons

The only con is when selecting production tracking cost codes.

Pros

Its very user-friendly. Even employees who are not tech-savvy have no trouble using it.

Cons

Not all of our guys use the app the way we ask them to.

Pros

Being able to use it in the field helps keep the job running smoothly without requiring anyone to take time out of their day to inspect the job and streamline changes.

Cons

Toolbox talks could be improved by allowing people to be added via the app instead of having to use the desktop.

Pros

I like the documentation of verbiage and photos. Sharing these with offsite clients and stakeholders is very useful.

Cons

The system seems to update periodically without any prior warning. A brief heads-up would be helpful.

Pros

The accessibility and simple interface make it easy for employees new to online software to integrate. The surveys are also very helpful, providing easily computable data that everyone can access.

Cons

There is not much that can be tailored to our specific needs. We have discussed certain features or abilities we did like with your team, but they have not been able to meet those needs.