Touchplan Reviews
Total 14 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars29%
3
Stars14%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Real Estate, 11-50 employees
More than a year
“Amazing for Highly-Efficient Collaborative Planning”
Pros
Touchplan stands out in the way it involves contractors in tracking and managing work across the entire project lifecycle. I value its tools for creating detailed work programs, WBS design, accurate linking of activities with timelines and collaborative planning across contractors, consultants and stakeholders. The dashboard provides real-time updates, note-taking and alerts, while the reporting tools make sharing with stakeholders easy.
Cons
There aren't any major concerns when it comes to defining update responsibilities for the planning and scheduling team. With clear authority, updates are carried out on time and all parties can depend on accurate delivery dates.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Construction, 101-500 employees
Less than a year
“Easy and Flexible tool”
Pros
I noticed this tool has an easy interface packed with features for project task management and scheduling. Its progress tracking is excellent and creating and linking tasks with time tracking is easy.
Cons
I haven't really come across any issues with Touchplan so far. In fact, I've found it to be easy and very beginner-friendly, which makes adoption smoother.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Architecture & Planning, 101-500 employees
More than a year
“good scheduling logic, outdated UI”
Pros
Touchplan feels like it's built to help construction and design teams plan schedules more realistically. It lets you spot which tasks depend on other tasks and who's waiting on what so you can visually see what should be tackled first. The whole concept is pretty smart: it acts like a black canvas where you can freeform add the items you need from other people to reach your milestones and teammates can log in to view what you're doing in real time. When you request something from someone, the tool sends an alert to that person which is a genuinely helpful touch. You can also print reports to share status checks with the team and switch to a list format when you don't want to rely on the visual map though the list view sacrifices a lot of the relationships you built in the visual layout. Another strong point is tracking late or postponed work and showing how that ripples into your final end date. One more important part of the value is getting team members to actually enter what they need from the rest of the group. If people aren't cooperative, the tool isn't very usable since it can't read minds or manage other people's work for them. It's designed for multiple team members to log in and contribute, with everyone using it to coordinate their tasks.
Cons
Unfortunately, the experience isn't very user friendly and it honestly feels like it needs to be reworked. For instance, you can't zoom out for a broad overview of the schedule, you only see meaningful context when you're zoomed in extremely close. The reports meant to help you understand tracking and what's coming next are also hard to interpret which makes follow-up planning more frustrating than it needs to be. Our team ended up abandoning it because it was too difficult to use, even for younger folks and it was especially challenging for older team members who tend to struggle with new tools. Planning smart is already complex and this tool ended up adding extra friction instead of reducing it.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Architecture, 101-500 employees
More than a year
“Helpful tool but lots of bugs”
Pros
This software helps construction and design teams plan schedules more realistically by showing task dependencies visually. I like how alerts notify teammates when you need something, reports can be printed and late or postponed tasks are tracked to see their impact on the end date. However, it only works if every team member actively participates, because without their input, planning can't be accurate.
Cons
Unfortunately, this tool is far from user-friendly. We can't zoom out to see the bigger schedule picture, only zoom in very close, which limits perspective. Reports are difficult to read and the learning curve is steep. My team eventually gave up on it because the experience was frustrating, not only for older colleagues who already find new tools hard to adapt to but even for younger staff. Instead of making planning easier, it actually made it more difficult.
Rating Distribution
Ease of use
3
Value for money
7
Customer Support
7
Functionality
7
Construction, 500+ employees
More than a year
“Responsive training”
Pros
It is easy to use and the team behind it has been really helpful. Their reps even came out to our job site to answer questions and walk us through getting started which made the whole setup feel a lot more manageable.
Cons
That said, it doesn't fully adjust to fit every project need so there's still some room to better match different job requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 500+ employees
More than a year
“great interactive subcontractor collaboration”
Pros
This is an interactive platform where all subcontractors can jump into a construction program together, instead of working in isolation.
Cons
It would be nice to see what other types of projects or applications can be used for beyond construction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Construction, 101-500 employees
Less than a year
“leading edge project coordination wins”
Pros
It's built with forward-thinking functionality that really shows. Project coordination feels simple and even enjoyable and the whole workflow just clicks once you're using it day to day.
Cons
The only thing holding it back for me is the price. It seems geared toward bigger organizations so smaller teams may struggle to justify the cost. I'd love to see more accessible pricing options for all company sizes.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Construction, 101-500 employees
More than a year
“quick pickup for contractors”
Pros
This software has been really easy for our team as the general contractor and it's been just as usable for our subcontractors too. Everyone could jump in without friction and the flow made collaboration feel a lot more organized.
Cons
Initially I wasn't fully convinced and had a bit of doubt after first opening it but the more I worked with it, the more natural it felt and that concern completely faded.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Construction, 500+ employees
More than a year
“Works for construction pull planning”
Pros
A really solid tool for pull plans in the construction industry! It fits naturally into how pull planning is done on site and it helps keep the process organized and on track.
Cons
The only thing that could use some work is compatibility. I'd love to see it play more smoothly with other devices beyond the current setup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Construction, 101-500 employees
Less than a year
“user-friendly planning in one place”
Pros
Really enjoy how user-friendly the tool feels and the fact that it keeps all the details for activities in one platform. Instead of juggling multiple documents in Excel (or hopping between different planning tools), everything stays together which makes scheduling a lot more organized. Having all the information in a single place is probably the best part for me.
Cons
There is one annoying glitch: in one of my projects I can't use "promise now" so I'm forced to go through and add the pin to each activity manually, one by one. I also don't like that the language can't be changed and the dates are pretty hard to read. On top of that, the printed schedule doesn't match the online view, I'd rather it printed in a more user-friendly format that looks like what you see in the app.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Construction, 51-100 employees
Less than a year
“strong accessibility and reports”
Pros
It feels pretty solid for user accessibility and reporting. The way it handles access and the reporting features make it much easier to understand what's going on without jumping through too many hoops. Overall, it does a good job supporting the day-to-day tracking side.
Cons
Setting up a new project is the part that slows things down. Right now, it sounds like you have to email an employee at Touchplan just to get your project created. It would be a lot better if you could log in and manually input the required information so the project gets created automatically and the person setting it up could simply reference the details from the system. Waiting on responses during setup can be pretty inconvenient. It would also help to have a company-wide library of projects that you can access especially since there are times you just want to check the schedule but you haven't been added to the specific project yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
7
Construction, 51-100 employees
Less than 6 months
“clear touchpoints with master schedule”
Pros
This has been a really solid tool for us. The interface is easy enough that people can jump in without a steep learning curve and it connects directly to the project master schedule. The visual side is especially helpful during reviews with contractors since everyone can see what's going on and discuss it from the same page.
Cons
It's not as widely used or recognized in every area so getting full owner buy-in isn't always guaranteed and agreement on how to use it can vary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Civil Engineering, 500+ employees
Free Trial
“milestone scheduling keeps teams on track”
Pros
I really liked the milestone scheduling feature, it gives you a solid way to move tasks forward by setting up a clear timeline for each one. You can also define key details like requirements and crew size per task which makes planning feel a lot more structured.
Cons
That said, it can be a bit inconvenient to work through and there were some general technical glitches showing up when I tried to pull up reports.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Higher Education, 101-500 employees
Less than 6 months
“excellent usability after learning”
Pros
After you get past the initial learning curve, the whole platform feels really easy to use and everything clicks much faster.
Cons
When I was brand new to the software, it definitely took a while to adjust and get comfortable with how it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9