Zuper Reviews

“Very implemented service long time

Pros

I must say, the contract management and the features for creating quotations and proposals are remarkably streamlined and effective.

Cons

When I reach out for help, the customer support maintains a long-lasting connection and provides assistance with various implementation forms.

“Zuper has helped improve the productivity of our backoffice and the field teams

Pros

All the applications that have seamlessly integrated with Zuper make it an incredible tool for small businesses. It's effortless to monitor our employees' activities, and the analytics page reports, along with the feedback, are easily manageable and comprehensible.

Cons

There is absolutely nothing that we dislike about this software. We absolutely adore it!

“Zuper-Great Product Easy to Use

Pros

The scheduling tool is exceptional, and I appreciate the ability to add notes, pictures, and make edits to jobs.

Cons

At the moment, I am content with the product and the support I have received.

“Customized to suit your business' needs!

Pros

The platform's ability to be customized according to our software requirements and workflows is truly remarkable. Throughout the entire process, the Zuper team has been patient and accommodating, ensuring that the platform is configured and set up in the most optimal way for our business and team. It streamlines the entire service process and ensures our team is always prepared for success. Another aspect we love about Zuper is its continuous improvement. We provided feedback to the Zuper team during the platform setup, highlighting certain key functionalities that were lacking but would greatly benefit us. Within a few weeks, we witnessed updates being implemented to optimize the platform's offerings, and most, if not all, of the requested features are now available! Working with the Zuper team has been an absolute pleasure, and I am confident that no other FSM platform provides such detailed and professional customer service.

Cons

During our platform testing phase, we encountered a few minor glitches and identified areas for improvement. The main issue was the absence of a feature that allowed Dispatchers to create a job and select a start and end time that aligned with a technician's actual availability. However, I must commend Zuper for recently introducing this very feature, which is truly remarkable!

“Zuper Field Service Software

Pros

The cost and integration with our Zoho CRM are major advantages.

Cons

We came across a few glitches related to the Zoho interface that required debugging.

“The Leading FSM Solution - Zuper

Pros

Zuper simplifies various processes, from attendance management to more complex tasks like work order management.

Cons

Zuper lacks an accounting module, which means we need to use another software to manage our accounts. If Zuper included a comprehensive accounting module, it would become a truly comprehensive FSM software.

“Zuper has been AMAZING

Pros

The flexibility and customization options of Zuper to align with our unique business setup are excellent. The customer support team is friendly and responsive, always providing timely assistance.

Cons

Since we are a larger company that subcontracts work, it would be beneficial to see how the program can be tailored to this business setup. I would love to see the software provide better route and territory management capabilities for teams. It would also be fantastic to have an opportunity to connect with other pool retailers/companies and learn from each other's experiences.

“Good complement to Zoho CRM

Pros

It seamlessly interfaces with Zoho, and the customer service is exceptional.

Cons

The app interface was somewhat confusing for my field staff.

“Zuper - a great solution for dispatching for contractors while using Zoho CRM

Pros

One aspect I appreciate is its integration with Zoho CRM. Additionally, the mobile app is user-friendly and convenient.

Cons

The timesheet aspect could use some improvement. When exporting it to Excel, the time and date are combined in the same field. Additionally, when someone is on vacation, it doesn't reflect on the main calendar. Moreover, the latest update to the calendar is not satisfactory. When selecting a job on the calendar, a small window pops up, but you can't edit the job there. Instead, you have to click another option to open yet another window for editing. This unnecessary extra step has been added.

“Zuper offers great value

Pros

Zuper offers a highly attractive set of features, easy implementation, competitive pricing, and valuable customer support.

Cons

Unfortunately, it doesn't currently support fleet management features, but they are included in the future development plans.

“Very sophisticated Order management tool

Pros

The dashboard metrics and reporting are outstanding. The tool operates seamlessly without any glitches. The mobile app is a fantastic addition, allowing us to easily track our employees' locations.

Cons

I honestly cannot think of any cons. Zuper's sophistication itself can be seen as a potential downside since we may not utilize every feature. However, it proves to be excellent when scaling up to an enterprise level.