Last Updated
Overview
Bridge the communication gap and elevate customer service. Zuper fosters seamless communication between your team and customers. Real-time updates, automated notifications, and a self-service portal keep everyone informed and happy. Explore Zuper's tools to create a winning customer experience in field service.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
0%
Negative
9%
Starting Price
Custom Pricing
Zuper Specifications
- Project Planning and Scheduling
- Budget Management
- Resource Allocation
- Document Management
What Is Zuper?
Overview
Zuper is a cloud-based field service management (FSM) software designed to streamline and improve the operations of your business. It empowers teams to efficiently manage their entire service process, from scheduling appointments and dispatching technicians to invoicing customers. This software helps businesses constantly improve their field service operations by providing real-time communication, improved visibility, and streamlined workflows.
What Is Zuper Best For?
Zuper is well-regarded for its ease of use and customization, which is particularly valuable for businesses that may not have extensive technical resources. It has also been lauded for its efficiency in navigating workflows.
Zuper Pricing
The software offers the following plans:
- Starter: Custom pricing
- Growth: Custom pricing
- Enterprise: Custom pricing
Zuper Integrations
The software integrates with various third-party applications. Some of them include:
- Zendesk
- QuickBooks
- Zoho
- Slack
- Stripe
- Zero
- Wisetack
- SurveyMonkey
How Does Zuper Work?
This is how you can get started with Zuper:
- Enter your login credentials
- Assign user roles and permissions, manage technician profiles, and set up work schedules
- Assign work orders to optimize dispatch of skilsets
- Monitor technician location and job status in real-time through GPS tracking and mobile app updates
- Access real-time data and view key performance indicators to gain insight into field service operations
- Set up automated notifications, dispatch rules, and data entry processes to streamline workflows
- Utilize in-app messaging and service portals to keep customers informed about appointments and job progress
Who Is Zuper For?
The software caters to:
- HVAC companies
- Electrical contactors
- Plumbing services
- Landscaping companies
- Repair services
Is Zuper Right For You?
If you are a small business looking to manage your field service operations, Zuper acts as a one-stop-shop. The software streamlines scheduling, optimizes technician workflows, and empowers you to deliver exceptional customer service. It helps avoid manual processes and communication gaps.
Zuper offers a secure and scalable cloud-based solution that grows with your business. It also boasts a strong reputation among its customer base.
Still not sure if Zuper is right for you? Contact us at (661)-384-7070, and we will help you make the best decision.
Zuper Features
Work Order Management
Simplify the creation, management, and tracking of work orders. Increase efficiency by assigning work based on technician skills, location, and availability. Make use of real-time updates to ensure everyone stays informed.
Field Service Asset Management
Use visual scheduling tools to optimize technician schedules and minimize wasted time. Drag-and-drop functionality allows for easy schedule adjustments, while automated reminders ensure technicians arrive on time for appointments.
Location Intelligence
Track technician location in real-time, optimize routes for efficient travel, and improve first-time fix rates by dispatching the closest qualified technician. Reduce fuel costs and increase productivity for all your jobs.
Timesheet Management
Simplify timesheet tracking for your field service team. Zuper allows technicians to clock in and out from jobs directly through the mobile app. Eliminate manual data entry and create accurate billing and payroll processing.
Customer Management
Schedule appointments, send automated notifications, and provide customers with a self-service portal to track job progress. Foster improved communication and a more positive customer experience.
Pros And Cons of Zuper
Pros
Efficiently streamlines the service process
Easily customizable to fit your specific needs
Straight forward to implement
Cons
The software does not yet support fleet management features, as per some Zuper reviews
Dashboard is prone to glitches
Zuper Reviews
Total 11 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars82%
4
Stars9%
3
Stars0%
2
Stars0%
1
Stars9%
Share your experience
Consumer Services, 1-10 employees
“Very implemented service long time”
Pros
I must say, the contract management and the features for creating quotations and proposals are remarkably streamlined and effective.
Cons
When I reach out for help, the customer support maintains a long-lasting connection and provides assistance with various implementation forms.
Rating Distribution
Ease of use
7
Value for money
2
Customer Support
2
Functionality
7
Not Specified, 500+ employees
More than a year
“Zuper has helped improve the productivity of our backoffice and the field teams”
Pros
All the applications that have seamlessly integrated with Zuper make it an incredible tool for small businesses. It's effortless to monitor our employees' activities, and the analytics page reports, along with the feedback, are easily manageable and comprehensible.
Cons
There is absolutely nothing that we dislike about this software. We absolutely adore it!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“The Leading FSM Solution - Zuper”
Pros
Zuper simplifies various processes, from attendance management to more complex tasks like work order management.
Cons
Zuper lacks an accounting module, which means we need to use another software to manage our accounts. If Zuper included a comprehensive accounting module, it would become a truly comprehensive FSM software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Zuper offer an API?
Yes, Zuper offers API.
What languages does Zuper support?
Zuper supports the English language.
What other apps does Zuper integrate with?
Zuper integrates with Zoho, Slack, HubSpot, and several others.
Does Zuper support mobile devices?
Yes, Zuper supports Android and iOS devices.
What types of pricing plans does Zuper offer?
Zuper offers configurable price estimates for its three different packages.
Who are the typical users of Zuper?
The typical users of Zuper are those in construction, landscaping, manufacturing, and other such industries.
What level of support does Zuper offer?
Zuper offers a knowledge base, chat, help desk, phone support, and email.