Program Development, 1-10 employees
Less than a year
“Analytics in real-time is a great thing of this tool”
Pros
I really appreciate how Chartbeat provides real time analytics allowing me to instantly understand my audience's behavior and make quick decisions on content.
Cons
The downside is that the interface can feel overwhelming initially, and it takes some time to get comfortable with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Media Production, 500+ employees
Less than a year
“A must-have resource for digital reporters”
Pros
As a digital reporter, this software is a key part of my daily workflow. I use it to monitor engagement on my stories from the previous day, test various headline options and track how my posts perform throughout the day.
Cons
The search functionality for past data could be better and easier to navigate.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Sports, 51-100 employees
Less than a year
“It really outperforms Google Analytics”
Pros
The real-time dashboard is significantly better than GA and the ability to receive customized reports via email on a per-author basis is one of its best features.
Cons
In the start it was a bit challenging to understand the differences compared to Google Analytics, but the provided descriptions and the updated FAQ section were very helpful in clearing things up , so no major dislikes!
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“Great software for real time analytics”
Pros
We rely on Chartbeat for real time traffic analysis, which helps us identify which assets are performing well, which need improvement, and even provides insights into the type of content we should write based on what is resonating with our audience.
Cons
I don't have much to complain about. It is a bit expensive, and some of our teams find it hard to afford.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 500+ employees
More than a year
“An essential tool”
Pros
I use it everyday!! and it's an incredible tool for my industry. The software is easy to use, providing at-a-glance analytics and immediate data insights.
Cons
It can really feel a bit clunky to use sometimes and I would appreciate having more shortcuts.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, 500+ employees
More than a year
“Best for Digital Success”
Pros
Overall our experience has been very positive. The real-time analysis allows us to adapt quickly, and the software is easy to use and integrate within our team.
Cons
I find the archival features a little tricky to master, while accessing current content is much more straightforward.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Broadcast Media, 500+ employees
More than a year
“An integral part of my daily workflow”
Pros
Since implementing Chartbeat our company has seen a major improvement in daily editorial content planning.
Cons
I need to figure out how to adjust the alerts to only notify me about spikes that exceed a certain threshold.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Publishing, 500+ employees
More than a year
“Really loved using it!”
Pros
I've always had a great experience and I find their team and software to be top-notch. The HUD and headline testing features, in particular, are invaluable for our daily publishing operations.
Cons
A heatmap feature would be amazing, as it would allow me to track where and when users drop off as they scroll down the page.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
10