Comarch CRM Reviews

“Excellent loyalty program solution

Pros

I appreciate how it covers comprehensive loyalty programs across different industries and retail, hotels and stores.

Cons

I haven't find anything to complain about yet, though it would be nice if they could add some extra features that customers might find useful.

“Powerful CLM with great flexibility

Pros

It packs some serious power and adaptability. There's alot of features that really support our day to day business operations.

Cons

It takes too long to roll out new features which can be frustrating when you need updates quickly.

“Loyalty Pays Off with This Suite

Pros

One of the best tools I've used for customer retention and it creates these reward systems and notification features that really keep people engaged with our business. The way it develops these customer loyalty programs is just spot on for what we needed.

Cons

The color scheme could definitely use some improvement, as staring at the screen for long periods can strain my eyes a bit. That said, the system does offer excellent tools for customer retention which is a huge plus.

“Collaborative & easy to work with

Pros

The team really stayed on top of communication throughout the whole sourcing and setup process which I appreciated.

Cons

The SSO feature took longer than expected to roll out, though I appreciate that they're clearly working to speed up development on it.

“Effective Customer Retention Tool

Pros

I like how this tool uses interactive surveys to identify both satisfied and dissatisfied customers, then provides targeted offers to keep them engaged with the brand. It helps create a shopping experience that not only brings customers back but also encourages them to share with their families which naturally promotes your brand. It's an excellent marketing solution overall and the quality reminds me of Comarch's POS tools.

Cons

It would be nice if there were better ways to use the points like creating gift cards or something. That way you could cross-promote your other brands when customers make purchases.

“Excellent Gamification and Rewards Solution

Pros

I love how well this gamification system integrates with our current customer support setup. The design is spot on and it's incredibly functional for what we need. The insights it provides are valuable and it covers pretty much everything we were looking for in terms of requirements.

Cons

The gamification and reward features are solid but some of the other modules feel a bit limited at the moment. I'm hoping they'll expand on these in future updates. The response time could definitely be faster but overall, the UI is decent enough.

“Solid marketing platform with room to grow

Pros

It makes our marketing experience much smoother and creates a solid marketing hub for B2B operations and other business needs.

Cons

The data filtering options could definitely use some improvement to make things work better.