ExecutiveComputer, N/A employees
Less than 6 months
“Currently enhancing our operations”
Pros
The connection between customer data and case data is pretty easy to understand.
Cons
I do wish the report function was a bit easier to use. It's a little complicated and I think it could be more user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Computer Software, N/A employees
More than a year
“Easy-to-try customer management”
Pros
It's really easy to customize the product based on specific customer needs. Whether it's adjusting settings or tweaking features, everything is simple and flexible.
Cons
Since it's open source, it doesn't have all the features that paid products might offer. However this can be worked around by customizing the system to meet our specific needs, so it's not a huge dealbreaker.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9