Marketing and Advertising, 101-500 employees
More than a year
“Marketing automation tools”
Pros
I absolutely love how this tool connects with various channels like Google Ads and Facebook. It's incredibly helpful because I can easily monitor the key performance indicators (KPIs) for both marketing and operations in one place. The ability to evaluate the actions I need to take based on this data has been a game changer for us. The automation and lead management features really save us time, and the dashboards and reports are so flexible especially the cost dashboard. It's nice to have everything laid out so clearly. Plus, the Call Center Dashboard is a great addition that helps track everything in real time, ensuring we never miss a beat.
Cons
There are a few configurations that are a bit complicated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Banking, N/A employees
More than a year
“All-in-One, But Underused”
Pros
Having everything I need all in one place is such a relief. It makes things so much easier whether I'm managing tasks, tracking progress or making decisions.
Cons
I haven't been able to use it to its full potential because of time constraints and other factors.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Facilities Services, 51-100 employees
“Favorite tool from InConcert”
Pros
The fact that this solution can solve so many of our operational needs in such a simple way is amazing. There's no need for complicated workarounds or fancy technical skills.
Cons
The integration with Inconnect could be better. Also the reports between them don't provide enough information. Plus, the page and email layout aren't great and often cause errors, so we end up doing the layout externally.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Telecommunications, 500+ employees
Less than 6 months
“Fast Updates, Slow Support Response”
Pros
One of the things I really like about this solution is how quickly it's developed. The speed at which they roll out updates and improvements is impressive which really helps keep everything fresh and up to date.
Cons
I've noticed some delays when it comes to addressing incidents and requests.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Financial Services, 51-100 employees
More than a year
“My experience has been good so far”
Pros
The digital lead capture capabilities are fantastic. It's great how leads are captured efficiently and the quality of the leads returned to suppliers is top notch. It ensures that we're working with high quality prospects which has been incredibly beneficial for our business.
Cons
It can take a while for users to get the hang of all the tools.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
6