Josh E.
Not Specified, N/A employees
“responsive support and smart additions”
Pros
Right from the start, the platform was simple to use and flexible enough to adapt to our needs as we kept growing. The support team has consistently been excellent, quick to respond and always ready to help.
Cons
There was never anything we truly disliked. A few features were missing at one point but they actually went ahead and added them. Intelliforms and Call AI are good examples, they listened to our feedback and delivered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angela R.
Not Specified, N/A employees
“accessible and reliable support”
Pros
Everything is readily accessible and getting around the system is easy. Whenever support is needed, the team is available right away and quick to help.
Cons
Don't have any concerns at all. This system has been excellent. I've used many other systems and this one is by far the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andreina R.
Not Specified, N/A employees
“fast parent updates”
Pros
It's a very practical organization tool that's quick to use and it also lets you share real-time updates with parents.
Cons
Up to now I haven't run into any issues. Once you learn how to use it, everything becomes much more manageable. Whenever I have questions, I check the recorded tutorials.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sade P.
Not Specified, N/A employees
“friendly system”
Pros
Using the IT system has been very easy and one thing I really appreciate is being able to quickly talk to someone whenever I have a question or concern.
Cons
Connection between ITS and ProCare has had a few issues along the way and we're still in the process of ironing everything out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Micki R.
Not Specified, N/A employees
“fantastic support and simple platform”
Pros
Their customer service has been outstanding. The platform feels simple and very user-friendly to work with.
Cons
We're still sorting through a few issues with them. The biggest limitation is that email replies can't be sent back to the original sender and instead depend on the lead's status.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dreca C.
Mid-Market, 51-100 employees
“Thorough and comprehensive”
Pros
I like how accountable this system is. Navigation feels simple and user-friendly, making everything easy to work with.
Cons
Sometimes merging duplicate files gets tricky and doesn't work as smoothly as I'd like.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8