Pushwoosh Reviews

“sometimes doesn't load properly

Pros

Setting up a preset once and reusing it across several pushes saves me time and keeps things consistent without extra effort.

Cons

Sometimes the tool doesn't load properly which can be a little frustrating for me during busy times.

“Great for managing push notifications

Pros

It is incredibly easy to set a preset and reuse it for multiple campaigns saving us time and effort.

Cons

Sometimes the tool does not load correctly which annoys me.

“simple integration & reliable support

Pros

What stands out is the simple integration with different mobile platforms, backed by reliable support whenever I need it.

Cons

The portal UI feels a bit complicated and at times for me it can be confusing to navigate.

“Would definitely recommend it

Pros

The platform allows integration with various mobile platforms and provides solid support which I like the most about it.

Cons

Well the portal's UI is a bit complex and can be confusing at times.

“geo targeting increases conversions

Pros

Having used this tool for over five years, I've seen real growth in conversions and sales, especially thanks to the precision of geo targeted pushes that reach international audiences.

Cons

A few tasks still required attention from our tech team, though I doubt any engagement tool could completely eliminate developer involvement. One of the main reasons we chose this tool was their reputation as leaders in the push notification market and we definitely don't regret the decision.

“Simple automated messaging that increases conversions

Pros

We have been using Pushwoosh for over five years and it's been great for automating our push notifications. We have also seen a noticeable increase in conversions and sales especially with geo targeted pushes. The targeting is accurate and effective too and sending broadcasts and scheduled pushes is easy. Plus all messages are customized for our international audience making them highly relevant.

Cons

Some tasks still needed attention from our tech team though I doubt any customer engagement tool can fully free up developers. We chose it because they were recognized as leaders in the push notification market and we have not regretted our decision.

“user friendly, customizable and easy to navigate

Pros

The platform feels very simple to me, its tools are easy to navigate and I can easily tailor them to the specific needs of my business.

Cons

I think it would be very helpful for my team to have support available in Spanish to make the most out of the tools.

“A great tool

Pros

Pushwoosh platform and its various tools are highly user friendly, it can also be easily customized to fit our business needs.

Cons

I would like it more if it could offer support in Spanish to maximize the potential of the tools.

“Customer journey builder drives growth

Pros

One of the most valuable features for me is the Customer Journey Builder which helped increase my app's monthly active users by over 16% and revenue by nearly 5% within a year through automated pushes.

Cons

Separating actions into tags and events wasn't very obvious for my team, even for our developers and it required additional time to integrate properly.

“Top Notch service for push notifcations!

Pros

The standout feature is the Customer Journey Builder. Using it, I increased the monthly active users (MAU) of the GC.SKINS mobile app by 16.62% and boosted revenue by 4.58% in 2021 by automating push notifications based on our customer journey map (CJM).

Cons

Nothing too major but the option to separate actions into tags and events was not immediately clear even for our developers which added extra time to the integration process.

“easy push scheduling, no hassles

Pros

Scheduling push notifications is easy and I like how quickly I can set them up without going through a complex process.

Cons

I feel the way stats are displayed could be improved, although the UI has definitely come a long way compared to a couple of years ago.

“perfect for small business owners

Pros

As a small business owner starting out, this tool provided everything I needed right out of the box, easy scheduling, geo fencing, rich content pushes and customer journey creation.

Cons

For deeper integration with our software, we used the API option which is a great feature but not the smoothest to implement. For me it felt a bit difficult to use and required extensive testing before going live.

“Reliable tool

Pros

One thing I like about it is that setting up and scheduling push notifications is quick and easy.

Cons

I think they could enhance how the stats are displayed and the UI is still not very user friendly although it's definitely improved compared to two years ago.

“Everything you need is in it

Pros

We started as a small business five years ago and needed a platform that could handle push notifications right away. Pushwoosh has proven to be the best choice. It offers an easy to use interface to create, schedule and manage push notifications, along with features like geo fencing, rich content pushes and full customer journey setups. It also integrates with all major OSes and browsers including Huawei and Amazon, thanks to the available SDKs.

Cons

For better integration with our software we decided to use the platform's API which is a great feature. However the integration process was not as smooth as we expected as it was a bit challenging and required extensive testing before going live.

“Affordable, powerful & practical tool

Pros

For me, the combination of affordable pricing, supported platforms, ease of use and a strong API makes the platform highly practical.

Cons

In my opinion, support could be faster. Right now it's only through email which feels outdated. Something like Intercom or even a shared Slack group with customers would make a big difference in our work.

“creative freedom with custom content

Pros

Being able to design in app content with HTML, CSS and JS gives me the freedom to create without needing to publish a new version of my app every time.

Cons

I'd like to see better reports around uninstalls or push opt outs to have more clarity on user behavior.

“support could be faster at times

Pros

At times, I felt the support and response times could have been faster, especially during peak periods when quick solutions matter most.

Cons

It would be great for me to see features evolve further from a customer engagement and experience perspective.

“Initially reliable, still effective

Pros

Back when I first started using it, this platform was my reliable solution for delivering push notifications to all devices easily.

Cons

I do not have anything negative to say but I think adding a push notification delivery report would be a valuable improvement.

“Developer friendly & easy to use

Pros

The user interface is easy enough for me to navigate without technical knowledge, while the developer friendly API makes integrations smooth.

Cons

The reports still need a lot more development and I feel the lack of options makes it harder for me to analyze user behavior or segment data properly.

“clean UI & customer centric updates

Pros

I value the clean interface, professional customer service and constant improvements that come from user driven feedback in product updates.

Cons

For me, the technical errors in the BETA versions were noticeable, though I appreciate how quickly they followed up and resolved them.