Hospitality, 101-500 employees
More than a year
“dependable software”
Pros
This platform is simple, dependable and works incredibly well for keeping everything in order. It lets us get to know our customers better, fine-tune our daily tasks and enhance the service we deliver. We really appreciate the outstanding help desk, they are always quick, expert and very supportive.
Cons
Honestly there's almost nothing to criticize. It would be fantastic if it connected with more outside services like The Fork to make the process even more efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“Simple for mid-size restaurants”
Pros
The system is simple to operate and handle, it's very welcoming for users. I've tested other systems. It really depends on your restaurant's scale but for a place of our size, it's a perfect choice. It helps us learn about our patrons, their likes and our workflow. Their support team is also very quick to respond.
Cons
Some parts like the promotional tool or the schedule editor, can get a bit complex. I feel I'd need a guided walkthrough to fully understand them on my own.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Restaurants, 11-50 employees
More than a year
“time-saving app”
Pros
It's simple and saves time during our busy periods. It's direct and precise.
Cons
Nothing comes to mind that I don't like. No complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 101-500 employees
More than a year
“Modern tool with instant help”
Pros
I'm impressed by their modern approach and the instant help they provide.
Cons
Nothing at all, you're doing a great job. Please keep the new features coming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 101-500 employees
More than a year
“Adaptable supportive staff”
Pros
The staff is very adaptable and available to assist whenever needed.
Cons
A few tools like the customer feedback form and WhatsApp messages, can be slow to operate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 101-500 employees
Less than a year
“Easy to use”
Pros
Love how simple it is to use and the quality of the help desk.
Cons
The phone application requires more functions and further development.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Food & Beverages, 500+ employees
More than a year
“Great custom labels”
Pros
I love the option for custom customer labels and how we can set up unique occasions and advertise them using the online tool links to showcase what's happening at our venue to people who might visit.
Cons
The link with the MICROS system is a standout feature for us. It would be a powerful tool for getting precise customer records, something we've struggled with due to past technical problems. We're hopeful this can be finalized soon.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 101-500 employees
More than a year
“awesome support and simplicity”
Pros
Firstly the incredible support, especially from one team member who is always ready to help along with the entire chat team. Secondly how simple the platform is to operate. Lastly how it simplifies taking bookings and getting to customer information.
Cons
We aren't able to remove a guest profile and the system doesn't stop someone from making two bookings for the same phone number at the exact time in different dining areas.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospitality, 500+ employees
More than a year
“convenient mobile access”
Pros
It's very convenient especially having it on our mobile devices so we can check on things whenever we need to.
Cons
I'd like a more dynamic and responsive table layout on the mobile app.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Food & Beverages, 101-500 employees
Less than a year
“Welcoming with great support”
Pros
The assistance and support are fantastic and the whole platform just feels welcoming and easy to use
Cons
The pricing, particularly for text messages, should be reviewed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Food & Beverages, 11-50 employees
More than a year
“Great performance and features”
Pros
Its performance, the consistent follow-up and the new features!
Cons
It's a well-designed application that works very well particularly for managing bookings.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Food & Beverages, 101-500 employees
Less than a year
“simple with supportive team”
Pros
the system is simple to work with and the team was very supportive.
Cons
the promotional campaign options are somewhat restricted and the cost for sending texts is steep.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Hospitality, 11-50 employees
More than a year
“Extremely supportive team”
Pros
Team is extremely supportive! The help desk is truly effective.
Cons
Haven't noticed any drawbacks. I'm a fan of the platform and its tools.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospitality, 101-500 employees
Less than a year
“solid for data and reports”
Pros
It's a solid program to hold all our information and we can also view all our earnings reports directly from it.
Cons
No problems to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10