Signpost Reviews

Pros

Everyone we worked with from their customer service was kind and helpful at first. We only used the software for a month since we weren't making much use of the services.

Cons

Dispatchers came across as kind but rather flat, with little personality. It was somewhat pricey though they offered us a good deal for the first month. We were quoted one price but were charged an extra $25. I emailed their team and the agent who signed us up but neither replied. We had planned to sign up again when the timing was right but we won't now.

Pros

It works well for local service businesses and offers strong agency support.

Cons

There isn't much I dislike as I'm pretty fond of the platform.

Pros

What makes this tool so helpful for me is how much it simplifies the entire customer review workflow. I especially like the sentiment monitoring, it gives me a clear picture of what's working and what needs attention based on real client feedback.

Cons

The analytics feel pretty surface level and don't give me the depth I need. Without detailed data, its hard to measure how well my review generation is actually working or pinpoint exactly where I need to focus my efforts.

Pros

When I can't pick up a call, they can answer it and collect the information I need to call the person back.

Cons

I don't like how much we have to pay for the service.

Pros

This lets me text customers which is useful and it's a great way to keep track of how much or how little they engage.

Cons

The New Messaging Hub still has a few glitches. We've discussed them with our reps but the issue continues: a message sent to one customer sometimes shows up in another customer's conversation.

Pros

The pricing was competitive, costing less than other services.

Cons

Issues with receptionist quality and billing practices.

Pros

It's pretty simple to use and a solid review generator.

Cons

Integrations can be troublesome and automations may send review requests to prospects before they become customers. It's very frustrating because we lost a client and a major opportunity. We managed to save the relationship but requests sent too early make companies seem desperate for reviews which is distasteful.

Pros

Using this feels a lot like having another employee whose role is to stay in touch with former customers and check that each one remains satisfied with our service. For a small business, it's a priceless tool. If online reviews matter to you, I can't recommend it enough. When a client isn't completely happy, we can get back in touch and make sure they know we value their concerns and will keep trying to improve our service in any way possible. When a client is very pleased with our work, Signpost takes them straight to Google and similar platforms, where one click lets them share their satisfaction with others considering our business. This has basically become a priceless employee for our company and one of our best investments. We keep recommending them to our clients who also own small businesses.

Cons

Signpost checks in regularly to ask whether any ideas we have or would like to put in place, are being addressed. I have nothing negative to say about the company.

Pros

Honestly, it was a waste of money and I should have stuck with Broadly.

Cons

I had to prepay for a full year and accepted that even through the pandemic. I canceled three weeks before the end of my contracted term, went through their required cancellation appointment and was still charged for one more full month. When I called to ask why, they coldly told me I hadn't provided a full 30 days' notice and would have to pay for the additional month. I explained that my company was struggling and was months away from going out of business, pleading with them to do the right thing and reverse the charge. The guy on the phone simply said, 'It's our policy and there is nothing that can be done.'

Pros

Staff support is very responsive and they offer useful suggestions for communicating with clients and building loyalty.

Cons

Creative format choices are limited though they are improving.