Investment Management, 51-100 employees
More than a year
“Our go-to for keeping customer service running”
Pros
It's really easy to read and works well with our internal system. The software is simple to use and their tech team has been super responsive and helpful. They feel more like a partner, always looking for ways to improve the service just like LUMINEM.
Cons
I don't really have an opinion since I'm not a direct user of the system.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Retail, 500+ employees
More than a year
“Happy with how it worked out”
Pros
It's made my workload so much easier, everything is grouped by store which really simplifies things for us.
Cons
The full overview we used to have is gone, now everything's just shown by contract type which isn't as helpful for me.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Supermarkets, 500+ employees
More than a year
“My go to pick for my team”
Pros
I like how I can monitor daily performance, stick to a set budget for the upcoming year and keep an eye on operating cash flow. It keeps everything clear and organized.
Cons
I don't have any real complaints. The few issues we've had are more about our specific setup like handling multiple counter brands and things like that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, N/A employees
More than a year
“Overall, its a fine tool”
Pros
Synergee is super complete and it covers a ton across all the modules. The only issue for me is that my team is really small, so we can't take full advantage of everything. Encoding all the data takes time and we just don't have the manpower for it.
Cons
Using the Real Estate module has been tricky like there's no way to pull a list of rents currently being paid and you cant split the rent into two parts, one with VAT and one without which is something we really need for shopping centers. One part of the rent is a Royalty that needs VAT and the other isnt but it doesn't handle that. Also, moving from Retail Drive to Synergee changed how we view equipment and some data especially because of new TAGs that were added later. It took us a while to get used to that. On top of that, the photo folders we created were deleted which wasn't ideal at all.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Apparel & Fashion, 500+ employees
More than a year
“Works smoothly for store setups”
Pros
It's super easy to use, not just for us but for our service providers too.
Cons
We havent noticed any major weak spots but to be honest, we don't really have the time to use all the features the platform offers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Retail, 500+ employees
More than a year
“Our team is satisfied with Synergee”
Pros
Rolling out this tool across our network totally changed how we track our store performance. The implementation was fast and smooth and now our managers can instantly see and understand their results. The system's interactive and easy to pick up. They've even added a new module for store maintenance since we started using it.
Cons
Since launch, there've been a ton of useful updates and improvements. We often fine tune certain KPIs and the support team is very responsive and quick to help. The dashboards and reports are really detailed but that also makes them kind of hard to view properly on mobile.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Transportation/ Trucking/ Railroad, 500+ employees
More than a year
“Good tool”
Pros
It works really well, I haven't had any issues so far.
Cons
It's not the most user friendly system. It feels technical and not easy to use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
4
Functionality
6
Textiles, 500+ employees
More than a year
“User friendly solution!”
Pros
It was easy to set up and start using. I feel like it was definitely built with our business in mind.
Cons
Communication can be tough, sometimes we end up having to send separate emails just to get things across clearly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Wholesale, 500+ employees
More than a year
“Works for me”
Pros
Entering data is very easy with this tool. It just makes everything quicker and easier.
Cons
It can be slow when handling requests. That lag can get frustrating especially when you're in a hurry.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
4
Functionality
6