Non-Profit Organization Management, 101-500 employees
More than a year
“Best-in-class fundraising software”
Pros
Finding it easy to use, the interface feels very friendly and I can print any reports that I need.
Cons
Honestly I can't think of anything negative to say about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than a year
“Easy to start, hard to migrate”
Pros
I've noticed that records in Raiser's Edge are pretty rigid, they're actually quite hard to tweak or personalize. That rigidity can be useful when I'm just getting started because it forces a consistent way of storing information and stops team members from making messy entries. Also putting new details into a record is easy and uncomplicated.
Cons
One big frustration for me is that a lot of Raiser's Edge features are only available in the Database view which is far less user-friendly and means I have to open an entirely separate program to do basic configuration. For example, when I want to add a new kind of relationship, I'm forced to go into Database view. On top of that, records are so rigidly structured that when I'm moving data over from a different system, my information can quickly end up looking like a total mess unless I force everything to conform exactly to Raiser's Edge's categories.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
7
E-Learning, 101-500 employees
Less than 6 months
“Built for large organizations”
Pros
From my experience the platform's dynamic data capture, tracking and reporting tools make sharing and collaborating with colleagues simple, organizing workflows and helping everyone perform their specific roles more effectively.
Cons
I did notice a learning curve that requires staff training time but luckily Blackbaud provides excellent resources from self-paced materials to instructor-led sessions that make getting up to speed much easier for our team.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 101-500 employees
More than a year
“Friendly interface with training needs”
Pros
As someone who isn't very tech-savvy I find the interface incredibly approachable and simple to navigate even for users with limited technical skills.
Cons
On the downside I notice it provides very limited customization so it doesn't always adapt well to the unique needs of my organization.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7