3CX Reviews

“Reliable VoIP at a fair price”

Pros

It's been a very great solution especially considering the pricing. Having the option to run it in the cloud is also a big plus since it helps avoid the usual on-premise headaches.

Cons

At this point, the dashboard feels a little outdated and could really use a redesign. It would also be nice to see AI features added especially for call management since some competitors already offer that.

“Connected calling on the go”

Pros

Now for me being away from the office no longer means missing work calls. I really appreciate how this app keeps me connected consistently and it's been tremendously helpful for staying available every time.

Cons

One issue I've noticed is that the call quality in the app isn't always up to the mark and the calls sometimes drop.

“faced a lot of call issues”

Pros

One feature I really appreciate is the panel that lets you set your own status to things like "available" or "do not disturb," while also showing where other users are at.

Cons

Lately we've been running into problems transferring calls and some of them end up dropping. I also think the call log details could be presented in a much clearer way.

“Call anywhere without interruptions”

Pros

Being able to use both the PC softphone app and the mobile app has been fantastic. I can switch between answering calls on my computer or my cell phone without any hassle and it works really well.

Cons

Apps on both desktop and mobile could definitely use an interface refresh. They feel a little dull right now and some features, like figuring out how to transfer a call, are harder to find unless you spend time reading up on them.

“Secure setup made easier”

Pros

It feels user-friendly to start and the step-by-step guidance is there when you need it. Being able to forward calls to another office without hassle is a big plus. I also appreciate that all of the user manuals are available right on the website. The two-factor authentication for the online platform is important too, having that extra layer of security is always a good thing.

Cons

The online platform could really use more user setting options. It would also help to have more detailed guidance right from the start since the initial setup instructions are fairly vague and can end up being frustrating.

“Quick setup with polished tools”

Pros

Getting started with it takes very little effort. The softphone, web interface and admin application are all thoughtfully designed and easy to work with.

Cons

Compared with other platforms, connecting physical phones is less convenient. You either need one of their phones to function as an SBC or you have to configure an SBC on a small Linux VM which is something many other systems don't require.

“Great value for VoIP testing”

Pros

The best part is the price, it's free , The product is reliable and we use it to test a VoIP PBX system. It comes with several very useful tools and features that make it work really well for our needs.

Cons

Mobile app could use some improvement because the interface feels outdated and not very polished but the actual functionality is very great so we still like using it.

“Convenient mobile call transfers”

Pros

Moving things over to mobile is really easy which makes the system very convenient to use.

Cons

I haven't run into any problems with the system while using it.

“Mobile access from anywhere”

Pros

The mobile app works really well for people working from home or while out on site.

Cons

Getting the new version set up at the beginning is more complicated. We also had to update quite a few digital receptionist rules.

“User-friendly with strong functionality”

Pros

This system is very user-friendly and the software offers really strong functionality.

Cons

At times the connection isn't very clear but that seems to be more related to our internet setup.

“Simple setup”

Pros

It offers excellent value, stays easy to maintain and is easy to use.

Cons

It doesn't have as many features as some other phone systems.

“love the free plan”

Pros

Works really well for a small company since there's a free version and it connects with a lot of different tools and services.

Cons

Sometimes getting everything set up can be a bit tricky at first and the pricing is only available on the annual plan although there is still a free version.

“Centralized phone system management”

Pros

This tool brings all of our phone systems together into one convenient phone which has been really helpful. I can also keep track of messages from multiple phones through the emailed transcripts and the whole thing is incredibly simple to use.

Cons

Every now and then, one of my phones doesn't give me an audible alert for an incoming call even though I still receive the voicemail messages people leave. It may just be a setting I need to check though.

“Flexible VoIP communications”

Pros

Packed with features, this tool works well for small, mid-sized and enterprise businesses alike. It supports a wide range of IP phones such as Cisco, Yealink, Fanvil and others, along with mobile and web apps. The large number of available service providers also gives businesses plenty of options to choose from. Overall, it's a powerful and flexible solution.

Cons

One downside is that the licensing model has been changing over the past few years, moving away from perpetual licenses and shifting toward annual subscriptions.

“Affordable, flexible, reliable service”

Pros

Its affordability, flexibility and user-friendly design are big pluses for us. Having voice and chat combined in one platform especially with everything integrated in a single place, makes it feel more dependable and convenient to use.

Cons

I've personally noticed that the initial installation and setup can be pretty complicated for someone without a technical background. It often means working through a lot of documentation and going through multiple support sessions so the setup process could definitely be made more easy.

“Scalable calling”

Pros

One of the biggest advantages is that we can add more users and increase the number of concurrent calls without being charged on a per-user basis. The mobile apps were noticeably better than what competing products offered. We also appreciated having the choice to deploy it on-premises, in the cloud or have it hosted for us since that flexibility worked well for our IT team.

Cons

The setup does require a bit of time especially when it comes to moving over the call trunking and getting everything working properly.

“plenty of features”

Pros

Getting everything up and running on a Digital Ocean Droplet was quick and easy.

Cons

Honestly, I haven't run into any real downsides. It offers a lot of functionality.

“Powerful voice communication platform”

Pros

It comes with an enormous range of features and lets you handle just about anything related to voice communications.

Cons

You need to have the application on the network in order to manage the entire voice infrastructure.

“Advanced admin configuration”

Pros

The flexibility of this tool really stands out and the advanced administration features are a big plus. It can also replace a PBX quite effectively without much hassle.

Cons

It doesn't include advanced IVR features and it requires SIP trunks to work.

“Convenient desktop dialing”

Pros

Being able to use my computer like a phone is really convenient. I can dial with the number pad on my keyboard and just hit Enter to place the call.

Cons

Getting everything set up at first was a bit confusing. I also had trouble configuring voicemail and the QR code wouldn't scan on my phone.