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Overview
#sds#Aivo provides conversational artificial intelligence (AI) solutions to automate and enhance customer service and sales across all digital channels. While the platform offers powerful omnichannel support, some businesses may find its initial implementation to be a complex process. Aivo's AgentBot and Engage tools deliver 24/7 personalized customer experiences.
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Starting Price
Custom
Aivo Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Aivo?
Aivo is an AI-powered conversational platform specializing in automating customer service and streamlining sales interactions for enterprise clients. It utilizes advanced conversational AI and Natural Language Understanding to provide personalized, real-time support across multiple channels, including web chat, mobile apps, social media, and messaging applications like WhatsApp. Aivo's primary goal is to improve the comprehensive customer experience (CX) and enable customer self-service.
Aivo Pricing
Aivo pricing is customized and based on user needs and requirements.
Aivo Integrations
Aivo integrates with the following systems:
- Genesys
- Zendesk Chat
- Zendesk Support
- Zendesk Guide
Who Is Aivo For?
Aivo is ideal for the following sectors:
Here are some sector names for whom Aivo is used:
- Banking/financial services
- Retail/e‑commerce
- Telecommunications
- Healthcare
- Education
Is Aivo Right For You?
Aivo is an excellent choice if your primary goal is to significantly automate customer service across multiple channels while maintaining a high-quality, personalized interaction. Its NLU capabilities are strong, enabling the bot to handle complex, informal conversations that might confuse basic chatbots. The proven success in automating human handoff to platforms like Zendesk and Genesys, complete with conversation history, makes it a reliable solution for minimizing customer frustration and optimizing agent time.
Still not sure about Aivo? Contact our support team at (661) 384-7070 for further guidance.
Aivo Features
Aivo features a 24/7 AI chatbot that automates customer service, offering a simple, no-code solution for designing service experiences. Among the core Aivo features are its ability to understand informal language, natural conversations, and transcribing voice messages for high-accuracy replies.
This tool allows companies to create and send proactive, global, and automated messaging campaigns on the WhatsApp Business Platform. It supports sending security alerts, purchase status updates, product stock notifications, and access codes.
This live chat platform allows human agents to resolve complex queries across all digital channels (WhatsApp, web, social) in real-time or asynchronously. It includes agent co-pilot features like conversation history and optional Video Agent support.
This low-code interface allows users to develop custom transactional integrations with external web services and APIs. It connects the conversational platform to third-party data sources (like CRM or billing systems) to provide instant, personalized solutions.
This solution elevates the digital experience by automating video queries using a hyper-realistic AI avatar. The avatar holds natural conversations to resolve queries instantly and can be customized to align with the company's brand.
