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Overview
Alterian facilitates real-time customer experience management, enabling brands to visualize and orchestrate journeys. Although smaller teams might find the depth of analytics complex to navigate, the platform effectively unifies data across channels. Ultimately, Alterian empowers organizations to improve customer satisfaction and retention.
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Starting Price
Custom
Alterian Specifications
Omnichannel Support
Analytics And Reporting
Customer Profiles
Automated Responses And Chatbots
What Is Alterian?
Alterian is a real-time Customer Experience (CX) platform that enables businesses to visualize and act on customer journeys. The software utilizes Journey Insight to analyze cross-channel behavior and Journey Action to orchestrate personalized responses. It helps organizations resolve service issues faster by identifying friction points, such as dropped calls or abandoned carts. This approach from Alterian allows companies to improve engagement and maximize customer lifetime value through data-driven decisions.
Alterian Pricing
The Alterian cost ranges across the following plans:
- Free Plan: $0 (free forever)
- Professional Plan: $249/user/month
- Premium Plan: $2,500/user/month
- Enterprise Plan: Custom quote
Disclaimer: The pricing is subject to change.
Alterian Integrations
Who Is Alterian For?
Alterian is ideal for organizations that want to understand, optimize, and act on real-time customer journeys.
Is Alterian Right For You?
Alterian is the ideal solution for large enterprises seeking to optimize complex customer service journeys. Recognized as a leader by Forrester Wave for “Customer Journey Orchestration Platforms for Q2 2024,” the software offers ISO 27001-certified security and proven scalability for handling high data volumes. Its capability to analyze billions of interactions makes it powerful for large-scale operations. Whether you aim to reduce churn or increase conversions, Alterian provides the actionable intelligence needed for success.
Still not sure about Alterian? Contact our support team at (661) 384-7070 for further guidance.
Alterian Features
The platform harnesses the power of AI to discover actionable insights and analytics from customers across your entire industry. It allows businesses to benchmark performance, identify opportunities, and understand market trends beyond their own owned channels.
Alterian enables users to optimize customer journeys across existing systems to deliver relevant content in true real-time. The software uses AI-powered next-best actions to control and improve individualized journeys across multiple channels with ease and scalability.
The software manages the cart abandonment process by utilizing its real-time CX capabilities to make it personalized and multi-channel. It integrates various channels to deliver the right message to each abandoner, improving conversion rates without unnecessary discounts.
This feature solves the challenge of converting unknown website visitors by listening to behavior across sessions. It triggers personalized in-moment messaging to encourage registration. In this regard, Alterian uses machine learning to define engagement criteria and maximize visitor identification.
Alterian enables users to get early warnings of service issues, such as outages, and to update customer messages live across every channel. It ensures customers are informed proactively, reducing call center volume and improving the overall service experience.
