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Overview
Alterian facilitates real-time customer experience management, enabling brands to visualize and orchestrate journeys. Although smaller teams might find the depth of analytics complex to navigate, the platform effectively unifies data across channels. Ultimately, Alterian empowers organizations to improve customer satisfaction and retention.
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Starting Price
Custom
Alterian Specifications
- Omnichannel Support
- Analytics And Reporting
- Customer Profiles
- Automated Responses And Chatbots
What Is Alterian?
Alterian is a real-time Customer Experience (CX) platform that enables businesses to visualize and act on customer journeys. The software utilizes Journey Insight to analyze cross-channel behavior and Journey Action to orchestrate personalized responses. It helps organizations resolve service issues faster by identifying friction points, such as dropped calls or abandoned carts. This approach from Alterian allows companies to improve engagement and maximize customer lifetime value through data-driven decisions.
Alterian Pricing
The Alterian cost ranges across the following plans:
- Free Plan: $0 (free forever)
- Professional Plan: $249/user/month
- Premium Plan: $2,500/user/month
- Enterprise Plan: Custom quote
Disclaimer: The pricing is subject to change.
Alterian Integrations
Who Is Alterian For?
Alterian is ideal for organizations that want to understand, optimize, and act on real-time customer journeys.
Is Alterian Right For You?
Alterian is the ideal solution for large enterprises seeking to optimize complex customer service journeys. Recognized as a leader by Forrester Wave for “Customer Journey Orchestration Platforms for Q2 2024,” the software offers ISO 27001-certified security and proven scalability for handling high data volumes. Its capability to analyze billions of interactions makes it powerful for large-scale operations. Whether you aim to reduce churn or increase conversions, Alterian provides the actionable intelligence needed for success.
Still not sure about Alterian? Contact our support team at (661) 384-7070 for further guidance.
Alterian Features
Advanced Customer Journey Analytics
The platform harnesses the power of AI to discover actionable insights and analytics from customers across your entire industry. It allows businesses to benchmark performance, identify opportunities, and understand market trends beyond their own owned channels.
Real-Time Journey Orchestration
Alterian enables users to optimize customer journeys across existing systems to deliver relevant content in true real-time. The software uses AI-powered next-best actions to control and improve individualized journeys across multiple channels with ease and scalability.
Cross Channel Intelligent Abandoned Cart
The software manages the cart abandonment process by utilizing its real-time CX capabilities to make it personalized and multi-channel. It integrates various channels to deliver the right message to each abandoner, improving conversion rates without unnecessary discounts.
Unknown Visitor Conversion
This feature solves the challenge of converting unknown website visitors by listening to behavior across sessions. It triggers personalized in-moment messaging to encourage registration. In this regard, Alterian uses machine learning to define engagement criteria and maximize visitor identification.
Prioritized Problem Resolution
Alterian enables users to get early warnings of service issues, such as outages, and to update customer messages live across every channel. It ensures customers are informed proactively, reducing call center volume and improving the overall service experience.
Pros And Cons of Alterian
Pros
Real-time customer journey orchestration across digital, offline, and direct channels
Multi-channel data collection for holistic tracking of customer interactions
Customer segmentation and analytics to identify key behaviors and patterns
Cons
Limited visualization options for complex journeys
No built-in advanced reporting customization
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Frequently Asked Questions
Does Alterian offer an API?
The official website of Alterian does not specify its API availability.
Does Alterian have a mobile app?
No, Alterian does not offer a standalone mobile app.
What language does Alterian support?
Alterian is primarily available in English.
Who are the typical users of Alterian?
The typical users of Alterian features are organizations that want to understand, optimize, and act on real-time customer journeys.
What level of support does Alterian offer?
Alterian provides support via email, live agents, customer success managers, expert consulting, and general resources, such as articles and insights.
What types of pricing plans does Alterian offer?
The Alterian price ranges across the following options: Free Plan (free forever), Professional Plan ($249/user/month), Premium Plan ($2,500/user/month), and a custom-based Enterprise Plan. Request a personalized Alterian pricing quote for your business.
What other apps does Alterian integrate with?
The vendor has not listed any available third-party integrations for Alterian software.