Anakage Reviews

“All-in-one support saver”

Pros

Having one integrated tool to manage multiple end-user solutions is really helpful. It lets users resolve issues on their own and it has noticeably reduced the number of support tickets.

Cons

There is a sync delay between the end-user device and the web portal and even small image changes require a new build update.

“Reliable endpoint self-healing”

Pros

Using Anakage let us stay ahead of endpoint issues by automating monitoring and fixing common device problems without needing constant manual work. The self-heal and self-help automations took care of recurring issues like low disk space and sluggish performance and application-related problems. this actually cut down on repeat tickets and helped improve overall device health. It also performed well across Windows environments, giving us both guided and automated remediation for the kinds of everyday user issues that come up regularly.

Cons

Because the platform comes with a wide range of automation and health-check features, it does take a while to fully understand, tune and apply everything to all the right use cases. That said once the setup is done properly, the automations work reliably and need very little ongoing maintenance.

“Strong endpoint compliance gains”

Pros

Across our environment, Anakage has noticeably improved endpoint compliance and overall operational stability without requiring much manual work. It did proactively handle vulnerability remediation, patch readiness, critical service monitoring and software configuration tasks that eventually helped lower operational risk. The guided and automated remediation flows also made a big difference by letting users fix issues on their own while IT still kept complete control and visibility. As a result, device health improved, failures dropped and configurations became much more standardized across both new and existing machines.

Cons

There is an initial learning phase where teams need to get aligned on best practices and automation approaches. After those processes are clearly established though, execution becomes reliable and mostly hands-off.

“Good no-code IT automation”

Pros

From everyday IT operations to endpoint upkeep, this tool has been really useful for automating routine work like password resets, device maintenance and system optimization without needing to write code. It has cut down a lot of manual effort for our IT team and also improved endpoint performance and making the overall user experience better. The self-service options and proactive automation features also helped drive strong adoption among users.

Cons

Honestly there is very little not to like about the platform. As with any powerful automation tool, it does take a bit of time for teams to fully understand and explore everything it can do but once it is configured, it works reliably with very little ongoing effort.

“Effective tools and friendly workflow”

Pros

Anakage's front-end and back-end utilities work really well and feel very user-friendly. The front end helps users address their issues quickly, while the back-end tools automatically take care of resolution in many cases.

Cons

The GUI still needs improvement and i feel adding the latest AI-enabled capabilities will probably deliver better results and make it more appealing for end users to adopt.

“Convenient automation for IT teams”

Pros

Bringing in innovative ways to simplify IT workflows, particularly for repetitive jobs and remote actions like software deployment, running scripts and routine system upkeep, adds a lot of efficiency and delivers real value to support engineers.

Cons

The interface comes across as a bit dated and could be more intuitive for today's users. i also see some occasional delays when performing remote tasks.

“Smooth automation”

Pros

Right out of the box, the built-in solutions are ready to deploy and already in a usable state. It does do a solid job of automating common, repetitive issues which saves a lot of manual effort. The real-time dashboards and reports help with making quick, informed decisions. It's also moving ahead with newer technologies like chatbots, built-in ITSM and ITAM, along with useful features such as condition-based auto-fixing, campaigns and scoring ect..

Cons

One area that still needs improvement is the long time it takes to design certain customer specific automation workflows.

“great tool”

Pros

this tool is a real game-changer for IT support and end-user enablement. The standout for me is the self-healing automation which cuts down L1/L2 tickets significantly. It's been extremely helpful.. the tech team is fantastic and the integration with enterprise environments feels smooth. The newer features also add much better visibility and control for IT teams.

Cons

Every solution comes with its own strengths and limitations but the thing that really makes Anakage different is the support team. They're highly responsive, very agile and consistently go above and beyond to make sure customers succeed.

“Reliable support and smooth integration”

Pros

After using this tool for quite a while my review is thatits a dependable and highly effective tool. The interface is simple so our teams were able to get comfortable with it quickly without needing extra training and has made a noticeable difference in lowering ticket volumes thanks to its proactive issue resolution and strong tracking features. and the customer support team has been responsive and professional which has helped keep operations running without disruption and ensured we get timely help whenever needed. Installation and deployment process is also smooth and reduced a lot of downtime and helped improve productivity. Another big advantage is how easily it integrates with other applications through APIs which has improved interoperability across our digital ecosystem. Overall the solution has brought clear value to our operations and continues to support both efficiency and growth.

Cons

Over the past 1.2 years of using the Anakage tool, we really have not run into any major issues or drawbacks. It is user-friendly and has been very effective when it comes to implementing new solutions that has also played an important role in reducing ticket volumes.

“Great automation and self-healing feature”

Pros

Using this has made a noticeable difference in cutting down service desk tickets. The platform is easy to use and its self-help and self-heal capabilities let users handle common IT problems on their own. it helps improve productivity and reduce downtime. The analytics dashboard provides useful insight into usage and the customizable workflows make the system flexible enough for different needs.

Cons

Getting everything set up and configured at the beginning takes a fair amount of technical effort. Adjusting scripts for specific organizational requirements can also require support from the Anakage team. The reporting side could be better and specifically with more export options and real-time data filtering.

“Proactive client management win”

Pros

This platform makes managing client machines much more straightforward and provides proactive fixes that help reduce enduser support tickets during day-to-day business operations.

Cons

The reporting interface could be more intuitive since it feels a little confusing right now. The report names and overall menu structure still need improvement.

“Great customization”

Pros

The self-help and self-healing capabilities have been really valuable and the level of customization is a big plus as well.

Cons

The deployment timeline can be longer when working in a heterogeneous environment.

“Self-heal tools are excellent”

Pros

Its self-heal and self-help capabilities have been extremely useful.

Cons

I havent found an issue yet

“Runs flawlessly for end users”

Pros

End users can use this app without any hassle and it performs reliably without issues.

Cons

It would be even better if there were a way to remotely launch the app for end users and install the application silently.

“Time-saving automation with limits”

Pros

As an automated tool it helps resolve issues instantly and this saves both time and manpower.

Cons

It is limited with many software types because it works only on specific sets of scripts so at times it doesn't help fix the issue.

“Amazing incident handling”

Pros

Easy to use and it helps reduce dependency on IAT engineers by allowing us to raise incidents directly.

Cons

During deployment we still need support from the Anakege team.

“Outstanding compliance tools”

Pros

The application installation process and the compliance features have been very helpful.

Cons

It feels like most things are already included. Still, adding more compliance applications would make it even better.

“Simple deployment solid automation”

Pros

Getting the offline HealIT setup and the self-help online solutions deployed is quite straightforward. We've been using the Anakege End User Support Automation Platform for the past six months and it has noticeably reduced the effort involved in handling repetitive incidents and software installations.

Cons

Just one suggestion from me... the reporting area could use some improvement and added enhancements.

“Guided content control”

Pros

I liked that the deployment didn't take much effort. Managing the content is also quite simple making day-to-day use very convenient.

Cons

The self-help automations could be improved further to make them more user-friendly.

“Easily configurable and user-friendly”

Pros

its simple and it can always be customized to fit your specific needs.

Cons

There's still room for it to perform even better since improvement is always possible.