Last Updated
Overview
Anakage helps IT teams centralize service management, automate IT operations, and gain real-time visibility across endpoints through AI-driven workflows and unified dashboards. While customization options may be limited for highly specialized environments, it is well-suited for mid-sized to large organizations seeking efficient, scalable IT service and operations management.
Overall Rating
Based on 20 users reviews
4.5
Rating Distribution
Positive
90%
Neutral
10%
Negative
0%
Starting Price
Custom
Anakage Specifications
- Self-Service Portal
- Omnichannel Support
- Escalation Management
- Analytics And Reporting
What Is Anakage?
Anakage is an AI-powered IT service desk automation platform that streamlines customer support through intelligent self-service. It features proactive "CoBots" that identify and resolve system issues before users notice them, alongside an in-app guidance system that provides real-time, step-by-step instructions for troubleshooting. By automating L1 and L2 support tasks, Anakage helps organizations reduce ticket volume and lower operational costs, making it an essential tool for scaling support without increasing headcount.
Anakage Pricing
Anakage Integrations
Who Is Anakage For?
Anakage is ideal for a wide range of industries and sectors, including:
- Healthcare
- Insurance
- IT
- Automotive
- Telecommunication
- Non-banking financial services (NBFC)
- Business services and staffing solutions
Is Anakage Right For You?
Anakage is the premier choice for organizations seeking to transform their service desk from reactive to proactive. Its standout feature is its ability to perform "silent" background fixes without interrupting the user, ensuring maximum productivity and a seamless digital employee experience. Furthermore, with its proven ability to significantly reduce Mean Time to Resolution (MTTR) and improve SLA adherence, Anakage is perfect for businesses managing complex IT environments.
Still doubtful if Anakage software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Anakage Features
Virtual Chat Assistant
Built into the platform, the virtual chat assistant delivers real-time, AI-driven help through natural language conversations. It answers questions, supports multiple languages, adapts to user context, triggers actions, and accelerates L1 and L2 support by resolving issues instantly without intervention.
Knowledge Management
Anakage unifies scattered organizational knowledge into an intelligent, searchable hub using AI-powered search and contextual delivery. Employees find accurate SOPs instantly through chatbots, reducing support tickets, eliminating manual searches, maintaining version control, and delivering consistent, multilingual guidance when needed globally.
End-User Self-Service
End-user self-service gives employees guided help through intelligent co-bots available across desktop, web, Teams, and chat. Interactive workflows combine step-by-step instructions with background fixes. Users resolve common issues independently, while IT gains insight through usage analytics and integrated automation platforms.
IT Service Management
Anakage brings IT service management into a single, flexible workspace where tickets, automations, and endpoint alerts converge. Teams can quickly configure workflows, SLAs, and routing rules. Unified dashboards refresh in real time, helping IT maintain visibility, consistency, and faster resolution across departments.
Password Management
Designed for workforces, Anakage password management enables secure self-service resets from the lock screen or devices. OTP-based verification and Active Directory integration enforce policies, reduce helpdesk dependency, support remote users, maintain audit trails, and quickly restore access during lockouts.
Pros And Cons of Anakage
Pros
Automates repetitive IT support tasks
Simplifies application installation processes
Reduces service desk ticket volumes
Cons
Setup requires technical effort initially
Reporting filters lack real-time depth
Anakage Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars25%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Karthikeyan P.
Information Technology and Services, 500+ employees
Less than a year
“All-in-one support saver”
Pros
Having one integrated tool to manage multiple end-user solutions is really helpful. It lets users resolve issues on their own and it has noticeably reduced the number of support tickets.
Cons
There is a sync delay between the end-user device and the web portal and even small image changes require a new build update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Information Technology and Services, 500+ employees
Less than a year
“Reliable endpoint self-healing”
Pros
Using Anakage let us stay ahead of endpoint issues by automating monitoring and fixing common device problems without needing constant manual work. The self-heal and self-help automations took care of recurring issues like low disk space and sluggish performance and application-related problems. this actually cut down on repeat tickets and helped improve overall device health. It also performed well across Windows environments, giving us both guided and automated remediation for the kinds of everyday user issues that come up regularly.
Cons
Because the platform comes with a wide range of automation and health-check features, it does take a while to fully understand, tune and apply everything to all the right use cases. That said once the setup is done properly, the automations work reliably and need very little ongoing maintenance.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Mohan A.
Information Technology and Services, 500+ employees
More than a year
“Good no-code IT automation”
Pros
From everyday IT operations to endpoint upkeep, this tool has been really useful for automating routine work like password resets, device maintenance and system optimization without needing to write code. It has cut down a lot of manual effort for our IT team and also improved endpoint performance and making the overall user experience better. The self-service options and proactive automation features also helped drive strong adoption among users.
Cons
Honestly there is very little not to like about the platform. As with any powerful automation tool, it does take a bit of time for teams to fully understand and explore everything it can do but once it is configured, it works reliably with very little ongoing effort.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does Anakage offer?
Anakage provides support through phone, email, FAQs, and a knowledge base.
Does Anakage offer an API?
API information is not specified by the vendor.
What types of pricing plans does Anakage offer?
Anakage offers custom pricing according to the organization’s specific requirements. Request a personalized Anakage price plan for your business today.
Who are the typical users of Anakage?
Anakage features are used by organizations across multiple industries and sectors, including automotive, healthcare, IT, insurance, telecommunications, business services, staffing solutions, and non-banking financial services (NBFCs).
What language does Anakage support?
Anakage primarily supports multiple languages, primarily the English language.
What other apps does Anakage integrate with?
The vendor has not specified integration details.
Does Anakage have a mobile app?
No, Anakage does not have a mobile app.