AnswerConnect Reviews

“Simple, dependable 24/7 coverage

Pros

The system is incredibly simple and dependable, keeping us in touch with our customers and potential hires around the clock without any hiccups. It's a huge weight off our shoulders to know our phone lines are managed expertly after closing time and when we're already with someone. The package is also very adaptable, letting us increase or decrease coverage based on how busy we are.

Cons

I truly can't find a fault. My only regret is not discovering their service earlier!

“platform tech issues

Pros

What stands out is that the support staff are pleasant but it feels like the company itself has technical issues with its own platform.

Cons

Working with this company has been a terrible experience and I hope to never use their service again.

“Outstanding responsive support

Pros

The help team is outstanding and always gets back to you right away.

Cons

The offering is all-inclusive, it has every tool you could need.

“Always accessible and systematic

Pros

I love that you can reach them anytime using phones or email. They are very systematic.

Cons

They operate so well that I find it hard to pinpoint any flaw in their service.

“inconsistent agents

Pros

The phone agents are wonderful most of the time. I also appreciate the option to listen to old call recordings and check the log if I need to.

Cons

Some of the phone operators aren't as warm or well-informed as I'd like. A few don't stick to the guidelines and their tone can sometimes be unprofessional.

“Great script customization

Pros

I like that the team is always ready to help you customize your call scripts until they are a perfect match for your company.

Cons

Don't have any criticisms to share.

“Fantastic help desk for long-term use

Pros

I've been a client for almost three years now and only have good things to share particularly about the fantastic help desk.

Cons

Whenever I need an adjustment, an update or have a question, they are always ready to assist promptly and with great energy.

“Awesome for appointment booking

Pros

They manage all incoming calls for our local trade business, book appointments for site checks and take down messages for us to return.

Cons

They pick up the phone 24 hours a day, 7 days a week. The staff is kind and supportive on calls and they use our current booking system.

“Reliable 24/7 partner

Pros

They've been our partner since we first started. They still offer 24/7 support for our team and our customers. They are effective, detailed and reliable. I've tried many call centers in my career but what they deliver is much better than the rest. We've never had a problem and every chat I've had with their employees has been wonderful! When you combine this with the price, it's easy to see why they stand out from other options! We look forward to working together for a long time

Cons

I value their dependability and steady performance. They deliver a service we can always count on. Their platform is terrific and simple to operate and the mobile application makes my job much simpler.

“amazing call handling and flexibility

Pros

They are amazing at picking up every single call, sticking to our guidelines and sending all new client inquiries our way. I am thrilled with their work. They make every adjustment you ask for right away. They have been a key part of our company's expansion! I am a huge fan.

Cons

I really appreciate that they send new client calls directly to my mobile. If we miss a call, that person might contact a different lawyer. Their immediate call transfer is a major help.