Last Updated
Overview
AnswerConnect provides live call answering with customizable call scripts, live chat, and overflow coverage. While peak call volumes may occasionally cause slight delays, its scalable call management and flexible minutes plans support businesses of all sizes. Overall, it is suitable for growing businesses and franchise operations requiring multi-channel customer interactions.
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
90%
Neutral
0%
Negative
10%
Starting Price
Custom
AnswerConnect Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is AnswerConnect?
AnswerConnect is a live answering service that helps businesses handle calls, chats, and lead capture with real people instead of automated systems. The service provides custom call scripts, manages returning callers, and supports live chat to capture online inquiries. It integrates with popular business tools and CRMs, allowing seamless appointment scheduling and lead tracking. Notifications and in-app messaging keep teams updated on all interactions. AnswerConnect scales to support small businesses as well as franchises and growing companies.
AnswerConnect Pricing
AnswerConnect Integrations
AnswerConnect supports integration with multiple systems and platforms, such as:
- Salesforce
- Pipedrive CRM
- Microsoft Teams
- Slack software
- Zapier software
- Zendesk suite
Who Is AnswerConnect For?
AnswerConnect is ideal for a wide range of industries and sectors, including:
- E-commerce
- Finance and insurance
- Healthcare
- IT services
- Marketing and media
- Real estate
- Legal
Is AnswerConnect Right For You?
If you are a business that wants to avoid missed calls while maintaining a professional and always-available presence, AnswerConnect may be the right solution. It offers a scalable, human-powered answering service that helps businesses, especially franchises and growing companies, manage leads, maintain consistent brand messaging, and ensure guaranteed call coverage. The vendor also follows strict data protection protocols and was voted Best Answering Service for 2025 by Forbes.
Trusted by clients such as Fujitsu, Oldcastle, and CPC Direct, AnswerConnect serves businesses seeking reliable, professional call handling.
Still doubtful if AnswerConnect is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
AnswerConnect Features
Live Call Answering
The core service connects every incoming caller instantly to a professional, friendly virtual receptionist, ensuring a human experience. By avoiding automated systems, the platform helps businesses capture leads and foster strong customer relationships to deliver a superior level of service and engagement.
Message Taking
AnswerConnect service includes comprehensive message taking, where professional receptionists capture caller details and necessary information. These important messages are then delivered to the business instantly and efficiently in real-time, ensuring that communication is constantly available 24/7.
After-Hours Answering
This specialized after-hours service ensures that the company's phone line is always covered when internal staff clock out. AnswerConnect captures every single call around the clock, including during weekends and major holidays, turning non-business hours into continuous opportunity.
Live Chat Support
The company provides real-time chat support on the customer's website, engaging web visitors with human agents instead of bots. This personal touch is critical for converting passive visitors into active customers, offering immediate help and capturing valuable information instantly.
Bilingual Call Answering
AnswerConnect offers bilingual services, ensuring the business can communicate effectively by speaking customers' preferred language. This valuable service expands market reach and improves customer satisfaction by providing a more inclusive and professional experience for diverse callers.
Pros And Cons of AnswerConnect
Pros
Ensures important customer calls are always answered
Effectively manages large influx of customer calls
Helps business appear larger than actual size
Cons
Some representatives may deviate slightly from provided call scripts
Call routing settings offer less flexibility than desired
AnswerConnect Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars10%
Share your experience
Head of Talent Acquisition, N/A employees
“Simple, dependable 24/7 coverage”
Pros
The system is incredibly simple and dependable, keeping us in touch with our customers and potential hires around the clock without any hiccups. It's a huge weight off our shoulders to know our phone lines are managed expertly after closing time and when we're already with someone. The package is also very adaptable, letting us increase or decrease coverage based on how busy we are.
Cons
I truly can't find a fault. My only regret is not discovering their service earlier!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sales director, N/A employees
“platform tech issues”
Pros
What stands out is that the support staff are pleasant but it feels like the company itself has technical issues with its own platform.
Cons
Working with this company has been a terrible experience and I hope to never use their service again.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Enterprise, 500+ employees
“Outstanding responsive support”
Pros
The help team is outstanding and always gets back to you right away.
Cons
The offering is all-inclusive, it has every tool you could need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does AnswerConnect offer?
AnswerConnect pricing is customized to fit each business’s needs. Get in touch for a personalized AnswerConnect price plan for your business.
Does AnswerConnect offer an API?
Yes, AnswerConnect offers an API token.
Does AnswerConnect have a mobile app?
Yes, AnswerConnect provides a dedicated mobile app for both iOS and Android.
What level of support does AnswerConnect offer?
AnswerConnect offers support through phone, email and live chat.
Who are the typical users of AnswerConnect?
AnswerConnect features and services are used by businesses across various industries and sectors, including finance and insurance, e-commerce, healthcare, real estate, IT, and legal.
What language does AnswerConnect support?
AnswerConnect supports English and Spanish languages.
What other apps does AnswerConnect integrate with?
AnswerConnect software integrates with platforms, such as Salesforce, Zoho, Microsoft Teams, Slack, Zapier, Zendesk, and Freshdesk.