Real Estate, 101-500 employees
Less than a year
“Very easy to use and saves time”
Pros
Our team finds the tool very easy to use. Plus now the technical diagnostics are more accurate, which saves us time when handling issues and leads to happier tenants. Using this platform also helps us avoid unnecessary site visits, freeing up our staff for other tasks.
Cons
Nothing to report so far as we have not run into any issues in our daily use, as long as the person we are connecting with has a decent network signal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 11-50 employees
More than a year
“Fast, simple and clear video diagnostics”
Pros
The solution is both fast and simple for our team to operate. Plus the video diagnostic feature makes the problems we are dealing with much clearer to understand.
Cons
There is nothing to complain about here. Our agents find the solution easy to learn and our customers keep asking to use it again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
Less than a year
“Simple and fast”
Pros
Apizee camera feature is simple, fast and easy to use remotely, which lets us resolve many support and assistance cases and it helps us prevent unnecessary trips to site and clears up the confusion that can happen with traditional calls, emails or chat.
Cons
Nothing major to note as the product does exactly what we needed it for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 51-100 employees
More than a year
“Very easy to get the hang of”
Pros
It is very easy to get the hang of and we can start using it quickly and without any hassle.
Cons
I dont have any negative feedback. Most times the call drops but it is because of a poor internet connection on one end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Broadcast Media, 11-50 employees
Less than a year
“great video and customer tools”
Pros
The clear video is a huge plus, making technical assistance much simpler for us. We also find the customer management and follow-up features to be very strong points.
Cons
There is not a true pause function so you have to end the call and then start a new one if you need to step away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 51-100 employees
Less than a year
“Simple one-click video call integration”
Pros
Apizee is built right into our contact center system. With just one click, our agents can start a video call with a customer while they are on the phone with them. Also it is simple and convenient and the best part is that everything gets logged automatically.
Cons
It is a great solution that's easy to roll out. You just need to remember to train the agents for about an hour and encourage them to practice so they get comfortable using it regularly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 500+ employees
More than a year
“effective for customer insight and repairs”
Pros
It helps us understand our customers better and makes troubleshooting easier for our technicians. We save a lot of time on certain types of repairs, which boosts customer satisfaction and creates a great impression.
Cons
I feel like they could improve the smoothness of the connection and its integration with our CRM Salesforce. As I noticed sometimes it does not work on certain job sites due to a lack of network coverage.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Insurance, 500+ employees
More than a year
“clean administration panel”
Pros
The tool is pretty user friendly, reliable and sturdy, with a very simple administration panel.
Cons
It would be helpful to have a shorter URL for connecting. Better access to the usage data and analytics would also be a plus.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Real Estate, 500+ employees
Less than a year
“Simple to use with no installation needed”
Pros
It is very simple for everyone to use, does not need any special installation and our team members as well as our clients started using it right away without any trouble.
Cons
At this point in using it, there is nothing negative to mention. So far everything has been fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 500+ employees
More than a year
“Useful screen pointing”
Pros
The features for screen pointing and being able to take photos during a session are really useful.
Cons
Sometimes there are delays or lag because of the mobile phone network.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Construction, 51-100 employees
More than a year
“improves speed & quality of communication”
Pros
It has significantly improved both the speed and the quality of my communication with customers.
Cons
The connection can be unreliable if the network is weak and there is no dedicated support app for mobile phones.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Electrical/ Electronic Manufacturing, 500+ employees
More than a year
“Easy setup :)”
Pros
Getting the solution up and running is easy as the time from our first contact to the first support video call can be very short. The best thing is that there is no software to install, either for our support team or for the client. Plus the support team provides effective and consistent help, making us feel assisted throughout our use. The platform itself is also very stable.
Cons
We are still waiting for a seamless integration with our SalesForce system.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Insurance, 101-500 employees
Less than a year
“pretty simple to understand tool”
Pros
It is very easy for people to understand. Sending the invitation by email or text message is a simple process and our policyholders really like that option.
Cons
The process for taking a photo feels a bit slow. Other than that there is nothing negative to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Insurance, 500+ employees
More than a year
“Seamlessly integrates with hardware”
Pros
This platform is quite user friendly and useful. Plus it works seamlessly with our existing professional hardware and software.
Cons
I am still looking for a downside but we have had very few problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
More than a year
“Easy to deploy across the entire company”
Pros
One of Apizee's biggest strengths is how easy it is to deploy across the company.
Cons
There is nothing much to share when it comes to cons!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10