Last Updated
Overview
Apizee streamlines communication through real-time video, co-browsing, and screen sharing. It supports key use cases such as customer service, field service, meetings, and telehealth. While support responsiveness may vary across scenarios, its secure infrastructure and flexible deployment make it a dependable option for scalable remote collaboration.
Apizee Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Escalation Management
Apizee Features
Video Chat
Apizee features a high-quality, browser-based video chat that connects customers and support agents instantly through a simple shared link. Users can visualize issues in real time, enabling faster diagnosis and personalized guidance. This seamless interaction improves customer satisfaction, boosts conversion rates, and enhances operational efficiency across support and sales workflows.
Screen Sharing
The software offers secure, real-time screen sharing that enables agents and customers to collaborate effortlessly through a simple shared link. Users can view and interact on the same screen, allowing advisors to guide clients efficiently. This feature integrates seamlessly with customer service tools, enhancing support quality and boosting conversion rates.
Screen Annotation
This feature enables agents to draw, highlight, and add notes directly onto live video streams or shared screens. It helps clarify issues, guide users visually, and improve understanding during remote support, onboarding, or claims review. This interactive tool enhances communication, reduces resolution time, and increases customer satisfaction.
Remote Selling
Apizee enables sales teams to connect with prospects through secure, high-quality video sessions directly from their web browser. Reps can share screens, present offers, and exchange files in real time, creating a personalized and engaging sales experience. This feature boosts productivity, reduces travel costs, and enhances customer relationships.
Video Banking
This feature enables secure, high-definition remote appointments between customers and financial advisors. Clients can open accounts, request loans, or manage savings through personalized video sessions. With integrated scheduling, document sharing, and Know Your Customer (KYC) capabilities, it enhances advisor productivity, strengthens trust, and delivers seamless, humanized digital banking experiences.
Pros And Cons of Apizee
Pros
Simplifies remote meetings with high-quality video conferencing
Enhances customer support through real-time visual communication
Boosts team collaboration and productivity across departments
Cons
Requires a stable, high-speed internet connection
Occasional video quality issues during streaming
Apizee Reviews
Total 15 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, 11-50 employees
More than a year
“Fast, simple and clear video diagnostics”
Pros
The solution is both fast and simple for our team to operate. Plus the video diagnostic feature makes the problems we are dealing with much clearer to understand.
Cons
There is nothing to complain about here. Our agents find the solution easy to learn and our customers keep asking to use it again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 101-500 employees
Less than a year
“Very easy to use and saves time”
Pros
Our team finds the tool very easy to use. Plus now the technical diagnostics are more accurate, which saves us time when handling issues and leads to happier tenants. Using this platform also helps us avoid unnecessary site visits, freeing up our staff for other tasks.
Cons
Nothing to report so far as we have not run into any issues in our daily use, as long as the person we are connecting with has a decent network signal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 51-100 employees
More than a year
“Very easy to get the hang of”
Pros
It is very easy to get the hang of and we can start using it quickly and without any hassle.
Cons
I dont have any negative feedback. Most times the call drops but it is because of a poor internet connection on one end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Apizee offer an API?
Yes, Apizee provides API access.
Does Apizee have a mobile app?
Yes, Apizee offers a mobile app.
Who are the typical users of Apizee?
Apizee serves diverse industries such as insurance, financial services, retail, telecom and media, public administration, healthcare, utilities, and manufacturing.
What level of support does Apizee offer?
Apizee provides support via contact form.
What language does Apizee support?
Apizee supports English and French languages.
What types of pricing plans does Apizee offer?
Apizee offers four custom-priced plans—Customer Service, Field Service, Meeting, and Telehealth—based on organizational needs, user volume, and deployment type. Request a custom Apizee price quotation.
What other apps does Apizee integrate with?
The platform integrates with major third-party tools, including ServiceNow, Salesforce, Zendesk, Talkdesk, Odigo, Leexi, and Genesys.