Last Updated
Overview
Apizee streamlines communication through real-time video, co-browsing, and screen sharing. It supports key use cases such as customer service, field service, meetings, and telehealth. While support responsiveness may vary across scenarios, its secure infrastructure and flexible deployment make it a dependable option for scalable remote collaboration.
Overall Rating
Based on 15 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Apizee Specifications
Live Chat
Omnichannel Support
CRM Integration
Escalation Management
What Is Apizee?
Apizee is a cloud-based real-time visual assistance platform designed for customer support teams, field service professionals, and telehealth providers. The software offers features such as video chat, co-browsing, screen sharing, and screen annotation to enhance remote collaboration. It enables organizations to diagnose issues visually, guide users step by step, and deliver faster resolutions without the need for on-site visits.
Apizee helps businesses streamline customer engagement and provide secure, high-quality remote assistance across various industries.
Apizee Pricing
Apizee pricing offers the following plans:
- Customer service - Custom pricing
- Field service - Custom pricing
- Meeting - Custom pricing
- Telehealth - Custom pricing
Disclaimer: The pricing is subject to change.
Apizee Integrations
Apizee integrates with the following third-party applications, including:
- ServiceNow HR
- Salesforce customer success
- Zendesk suite
- Talkdesk
- Odigo
- Leexi
- Genesys
Who Is Apizee For?
Apizee software serves a wide range of industries and sectors, including:
- Insurance
- Financial services
- Retail
- Telecom and media
- Public administration
- Healthcare
- Utilities and manufacturing
Is Apizee Right For You?
Are you looking to elevate your customer engagements with seamless visual support and remote interactions? Apizee helps teams tackle the pain points of high service travel costs and inefficient troubleshooting workflows by enabling live video, co-browsing, and annotation tools for instant resolution.
The platform is fully GDPR -compliant, ensuring data protection and cross-border hosting integrity. Security and scalability are built in, offering enterprise-grade encryption and infrastructure designed for global deployment.
Still not sure if Apizee is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Apizee Features
Apizee features a high-quality, browser-based video chat that connects customers and support agents instantly through a simple shared link. Users can visualize issues in real time, enabling faster diagnosis and personalized guidance. This seamless interaction improves customer satisfaction, boosts conversion rates, and enhances operational efficiency across support and sales workflows.
The software offers secure, real-time screen sharing that enables agents and customers to collaborate effortlessly through a simple shared link. Users can view and interact on the same screen, allowing advisors to guide clients efficiently. This feature integrates seamlessly with customer service tools, enhancing support quality and boosting conversion rates.
This feature enables agents to draw, highlight, and add notes directly onto live video streams or shared screens. It helps clarify issues, guide users visually, and improve understanding during remote support, onboarding, or claims review. This interactive tool enhances communication, reduces resolution time, and increases customer satisfaction.
Apizee enables sales teams to connect with prospects through secure, high-quality video sessions directly from their web browser. Reps can share screens, present offers, and exchange files in real time, creating a personalized and engaging sales experience. This feature boosts productivity, reduces travel costs, and enhances customer relationships.
This feature enables secure, high-definition remote appointments between customers and financial advisors. Clients can open accounts, request loans, or manage savings through personalized video sessions. With integrated scheduling, document sharing, and Know Your Customer (KYC) capabilities, it enhances advisor productivity, strengthens trust, and delivers seamless, humanized digital banking experiences.
