AR Genie is an AI-powered AR platform that enhances remote support, on-site training, and equipment maintenance through real-time visual guidance. While some users report minor disruptions due to connectivity, its hands-free workflows and interactive annotations significantly improve task accuracy and reduce downtime.
AR Genie Specifications
Live Chat
Omnichannel Support
Analytics and Reporting
Escalation Management
What Is AR Genie?
AR Genie is a visual remote assistance solution that combines augmented reality (AR), artificial intelligence (AI), and large language models (LLMs) to support real-time collaboration. It enables experts to remotely assist technicians or customers in resolving complex technical problems. With features like live video streaming and AR annotations, users can effectively navigate troubleshooting steps and complete tasks with greater accuracy and efficiency.
AR Genie Pricing
AR Genie Integrations
Who Is AR Genie For?
AR Genie caters to a wide range of industries and sectors, including:
- Automotive
- Energy
- Aerospace and defense
- Oil and gas
- Telecom manufacturing
- Pharmaceutical manufacturing
Is AR Genie Right For You?
If your organization operates in high-stakes industries like pharmaceuticals and manufacturing, AR Genie could be a powerful fit. Its AR-guided, hands-free workflows improve safety and precision on the production line. These tools help reduce human error and maintain compliance throughout drug production. Technicians can spot and fix errors quickly while working with sensitive lab machinery.
These visual tools help lab technicians reduce human error and ensure compliance during the manufacture of life-saving drugs. AR Genie also offers real-time safety insights, end-to-end encryption, and secure on-premises deployment managed by your internal IT team.
Still doubtful if AR Genie is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
AR Genie Features
AR Genie Remote Assist enables real-time visual support through live video, AR overlays, and hands-free camera setups. Technicians receive guided assistance from experts without travel, helping diagnose issues faster, reduce downtime, and improve service efficiency across mobile, tablet, or AR devices.
See How It WorksThrough the AR Genie Work Assist solution, the platform delivers AI-powered, step-by-step augmented reality instructions to guide technicians through operations and maintenance tasks. Users can create, assign, and track jobs, while technicians work using AR glasses or iPads.
See How It WorksAR Genie features a Smart Assist module that transforms static manuals into interactive, AI-powered AR guides. By using voice commands and real-time object recognition, technicians can access step-by-step setup, maintenance, or troubleshooting instructions directly on equipment.
See How It WorksThe AR Genie Training module delivers industrial training by blending AR, AI, and computer vision to support real-time skill development and validation. It accelerates onboarding, guides workers through complex tasks, and enables hands-free, adaptive learning on AR glasses or iPads.
See How It Works