Last Updated
Overview
Arrows is a collaborative workspace platform that streamlines the handoff between sales and customer success teams. While the platform’s integration capabilities can be improved, its deep CRM synchronization and the ability to automate onboarding tasks save agents significant time.
Arrows Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics and Reporting
What Is Arrows?
Arrows is a customer onboarding and digital sales room platform designed to provide a centralized, shared view of the post-sale journey for every buyer. It serves to eliminate communication friction by allowing teams to collect files, assign tasks, and share resources via a single dynamic link. The software is crucial for high-touch businesses, such as SaaS companies, as it helps them consistently deliver a white-glove experience, significantly reducing the average implementation time by eliminating bulky email communication.
Arrows Pricing
Arrows offers the following plans:
Sales Rooms: $100/month
Onboarding Plans:
- (Growth): $500/month
- Business: $1,250/month
Enterprise: Custom
Disclaimer: The pricing is subject to change.
Arrows Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot
- Salesforce
- Slack
- Microsoft Teams
- Calendly
- PandaDoc
- Loom
Who Is Arrows For?
Arrows is ideal for a wide range of industries and sectors, including:
- Financial and legal services
- Technology and software
- Healthcare
- Manufacturing and logistics
Is Arrows Right For You?
If your business's revenue depends on the smooth, consistent transfer of clients from sales to activation, Arrows is the definitive solution. The platform's standout feature is its advanced CRM automation, which dynamically sets up task due dates, includes or excludes tasks, and pushes up to 60+ engagement data points directly to the CRM timeline. This ensures that every stakeholder, from sales to customer success, operates from a single source of truth, drastically cutting implementation time by up to 58%, and leading to higher customer satisfaction.
Still unsure about Arrows features? Contact us at (661) 384-7070 for further guidance.
Arrows Features
Sales Rooms
Sales rooms are dynamic pages integrated with CRM opportunities and deals, allowing sellers to share key resources and meeting summaries. They act as a centralized, buyer-centric workspace that enables sellers to track milestones and get real-time alerts via Slack and the CRM activity timeline.
Onboarding Plans
This feature provides a reusable template for creating a predefined, step-by-step set of tasks that customers must complete during implementation. It significantly reduces onboarding time by letting teams collect necessary files, assign homework, and guide non-tech-savvy clients seamlessly through the process.
Arrows Intelligence
The platform integrates AI capabilities to build perfectly tailored rooms for every buyer. Arrows Intelligence syncs CRM activity data, including emails and meeting notes, to provide AI suggestions and automate follow-up emails, ensuring consistent, personalized outreach.
Advanced CRM Synchronization
Arrows maintains a best-in-class, native connection with platforms like HubSpot and Salesforce. This allows customers to manage plans and rooms directly within their CRM, pushing forms and files, and dynamically referencing CRM fields for unparalleled data continuity.
Pros And Cons of Arrows
Pros
Native, deep integration with HubSpot/Salesforce
Centralizes client tasks and resources in one link
Provides real-time visibility into buyer engagement
Cons
Users suggest the need for reminder triggers for customer management
User interface can be enhanced further
Arrows Reviews
Total 8 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
Small-Business, 11-50 employees
“Simple setup and responsive support”
Pros
This tool was really easy to use and the support team has been incredibly quick to respond whenever needed. It's also very simple to train others to use and the HubSpot integration works easily.
Cons
A few advanced branching features still feel limited and I think those capabilities should be available more broadly than they are right now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Jessie S.
Mid-Market, 500+ employees
“Useful templates and tracking”
Pros
Right away, the platform felt simple and customizing it for clients has been really easy. Being able to build templates and then tailor those templates even further is fantastic and it genuinely feels like the product was created with Customer Success teams in mind. The HubSpot sync is another big plus since it lets us track plan activity without extra hassle. I also appreciate the task-based planning because it makes it very obvious who is waiting on what. On top of that, the automatic reminder emails for overdue client tasks have been incredibly useful.
Cons
At this point, it's meeting my expectations across the board. If I had to ask for anything more, it would be deeper insights and dashboards around client activity across different plans even though some of that already exists in the tool. I'd also love to see more ways for account managers to compare plans side by side and quickly figure out which ones should be prioritized.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Lizzie N.
Small-Business, 11-50 employees
“HubSpot reporting game-changer”
Pros
Being a HubSpot partner agency, the integration with HubSpot has completely changed things for us. We finally have a platform that lets us build detailed reports on the service side of our business which helps us refine and improve what we deliver to clients.
Cons
One thing that could be better is making the commenting feature more visible and improving how well it syncs with our other internal tools, like Slack. That said, the team is very open to feedback and it's obvious they genuinely want to keep improving the system for users.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does Arrows offer?
Arrows offers priority support on high-tier plans, dedicated onboarding assistance, and team live training/enablement.
What language does Arrows support?
Arrows software primarily supports English.
Does Arrows offer an API?
No, Arrows does not offer an API.
What types of pricing plans does Arrows offer?
Arrows price starts at $100/month for Sales Rooms plan, Onboarding Plans i.e. Growth plan at $500/month and Business plan at $1,250/month. Whereas Enterprise plan is offered at custom pricing. Get a detailed Arrows cost breakdown tailored to your specific requirements.
Who are the typical users of Arrows?
Arrows features are used by customer success managers, account executives, and revenue operations teams in high-growth SaaS and technology companies.
Does Arrows have a mobile app?
No, Arrows does not offer a dedicated mobile app.
What other apps does Arrows integrate with?
It features native integration with HubSpot and Salesforce, and allows embedding tools like PandaDoc, Loom, and Calendly directly into tasks.