Taruna K.
Mid-Market, 500+ employees
“Helpful support workflow”
Pros
Working with this platform in a customer support role, it really does the job it's meant to do. The responses are user-friendly and it recognizes and addresses customer needs well. The keyword filtering is especially useful for handling queries in real time and finding the most relevant help quickly. I also appreciate the focused workspace which makes it convenient to access customer accounts and keep replies centered on the actual issue.
Cons
A few improvements are still needed especially with the tagger and login time mapping. Other than that, it stands out as one of the best options in this segment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10