Last Updated
Overview
ASAPP software provides an AI-native customer experience platform, optimizing contact centers by delivering personalized, instant resolutions. Despite requiring occasional updates for specific backend features like tagging performance, its responsive support and user-friendly, intelligent responses justify the investment. Overall, ASAPP dramatically accelerates resolution rates and elevates agent performance through sophisticated automation.
ASAPP Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
What Is ASAPP?
ASAPP provides a unified customer experience platform (CXP) built on interaction intelligence. This foundation structures all customer data into a lifelong record, enabling accurate context for every interaction. It benefits large-scale businesses by unifying complex internal tools and automating QA at scale via instant oversight, ensuring governable, measurable customer service outcomes across diverse channels. This approach directly addresses the critical enterprise pain point of fragmented customer data and siloed systems.
ASAPP Pricing
ASAPP Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Twilio software
- Genesys
- ServiceNow
- Dynamics 365
- Zendesk
- HubSpot
Who Is ASAPP For?
ASAPP is ideal for a range of industries, including:
- Travel and hospitality
- Insurance
- Financial services
- Retail
- Telecom
- Utilities
- Healthcare
Is ASAPP Right For You?
ASAPP excels for large enterprise contact centers that require safe, scalable automation of complex interactions, not just simple deflection. Its advanced AI-native architecture, validated by achieving the AWS Generative AI Competency, delivers measurable resolution improvements and operational efficiency, justifying the price. The AWS recognition confirms ASAPP's technical competence and ability to handle large-scale, data-rich challenges. If your organization demands a proven solution capable of rapid, secure deployment, and deep integration with existing systems, ASAPP is the definitive choice.
Still not sure about ASAPP? Contact our support team at (661) 384-7070 for further guidance.
ASAPP Features
GenerativeAgent
Among the key ASAPP features, this customer-facing conversational AI agent delivers autonomous and safe resolution across voice and digital channels. It learns dynamically from every engagement, ensuring high-quality interactions that mimic the performance of top-tier human agents instantly.
Human + AI
’HILA™’ facilitates a co-pilot environment where human agents are elevated by AI managing routine tasks. This ensures complex inquiries are resolved, not escalated, empowering expert human intervention where specialized emotional or technical context truly matters most.
Interaction Intelligence
This critical function creates a single, lifelong system of record by bringing all customer data together from disparate sources. It captures context, intent, and conversation history, structuring the information to make subsequent automated and human interactions significantly smarter.
Observe
This suite of tools provides essential enterprise-grade governance, auditing, and real-time control over all CX interactions. It utilizes instant dashboards and alerts to monitor performance, facilitating scalable quality assurance processes and ensuring accountability for all AI actions.
Build
The ‘Build’ function provides intuitive tools that enable contact center leaders to rapidly test, iterate, and orchestrate new AI agents. Utilizing drag-and-drop interfaces and API connectors, this capability accelerates deployment, allowing businesses to launch complex AI in weeks.
Pros And Cons of ASAPP
Pros
User friendly responses that understand customer queries
Real time keyword filtering for accurate assistance
Simple interface for accessing customer account details
Cons
Tagger functionality needs improvement for accuracy
Login time mapping requires better consistency
ASAPP Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
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Share your experience
Taruna K.
Mid-Market, 500+ employees
“Helpful support workflow”
Pros
Working with this platform in a customer support role, it really does the job it's meant to do. The responses are user-friendly and it recognizes and addresses customer needs well. The keyword filtering is especially useful for handling queries in real time and finding the most relevant help quickly. I also appreciate the focused workspace which makes it convenient to access customer accounts and keep replies centered on the actual issue.
Cons
A few improvements are still needed especially with the tagger and login time mapping. Other than that, it stands out as one of the best options in this segment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does ASAPP have a mobile app?
No, ASAPP does not have a mobile app.
What other apps does ASAPP integrate with?
The software supports integration with multiple platforms, such as Salesforce, Twilio software, Genesys, ServiceNow, Dynamics 365, Zendesk, and HubSpot.
Does ASAPP offer an API?
Yes, ASAPP offers an API.
What level of support does ASAPP offer?
ASAPP offers support through documentation, phone, and contact form.
What language does ASAPP support?
ASAPP is primarily available in English.
What types of pricing plans does ASAPP offer?
The ASAPP price is customized according to the needs of the organization. Request a personalized ASAPP pricing quote for your business.
Who are the typical users of ASAPP?
Typical users include industries like travel and hospitality, insurance, financial services, retail, telecom, utilities, and healthcare.