Awesome Support
Last Updated
Overview
Awesome Support software offers a versatile WordPress helpdesk solution, delivering complete data ownership and unlimited ticket management. While it lacks a native mobile app, the platform’s extensive add-on library and unlimited agent capability make it a flexible choice for scaling support.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$149
per year
Awesome Support Specifications
- CRM Integration
- Analytics and Reporting
- SLA Management
- Email management
Awesome Support Features
Ticket Assignment
Companies can streamline the workflow with intelligent ticket routing that automatically assigns inquiries to agents based on their current ticket load. This ensures a balanced distribution of work and prevents bottlenecks, allowing your team to respond to customer requests faster and more efficiently.
Time Tracking
The software enables agents to track the time spent on each ticket manually or automatically, providing crucial data for performance analysis. This feature supports billing and invoicing by generating detailed reports, making it an essential tool for service providers who bill by the hour.
Issue Tracking
Users can group related tickets under a single issue to manage widespread problems like bugs or outages effectively. Updating the master issue automatically notifies all associated customers and agents, ensuring consistent communication and saving significant time during high-volume support incidents.
Task Automation
The platform leverages a powerful rules engine to automate repetitive tasks such as closing old tickets, sending notifications, or reassigning priorities. This automation reduces manual administrative work, minimizes human error, and ensures that your support process adheres to defined service level agreements.
Pros And Cons of Awesome Support
Pros
Seamless integration with WooCommerce stores
Highly customizable email notification templates
Extensive library of premium add-ons
Cons
Slower backend with much data
No native mobile app available
Awesome Support Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
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2
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1
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Share your experience
Leisure, Travel & Tourism, N/A employees
“Reliable support features”
Pros
Across every theme I've tested, this has worked really well without any compatibility issues. It includes all the features I need to handle support questions across my websites.
Cons
Honestly, nothing stands out right away as a downside. If I had to point to something, it would be not being able to see exactly what the user receives by email. A preview of the outgoing email would be a nice addition.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does Awesome Support have a mobile application?
No, it does not offer a mobile app.
Who are the typical users of Awesome Support?
Businesses across various industries, including healthcare, real estate, travel and tourism, retail, and IT, benefit from Awesome Support features.
What language does Awesome Support support?
The platform is primarily available in English.
What types of pricing plans does Awesome Support offer?
The platform offers four pricing tiers: Standard at $149/year, Pro at $229/year, Enterprise at $289/year, and Agency at $409/year. You can also request a personalized Awesome Support price quote now.
What level of support does Awesome Support offer?
The software offers an FAQs forum, email, and phone support.
Does Awesome Support offer an API?
Yes, Awesome Support software provides an API.
What other apps does Awesome Support integrate with?
The software offers flexible integration capabilities, connecting seamlessly with platforms like WooCommerce as well as automation tools such as Zapier.