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Overview
Awesome Support software offers a versatile WordPress helpdesk solution, delivering complete data ownership and unlimited ticket management. While it lacks a native mobile app, the platform’s extensive add-on library and unlimited agent capability make it a flexible choice for scaling support.
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Starting Price
$149
/year (Standard plan)
Awesome Support Specifications
- CRM Integration
- Analytics and Reporting
- SLA Management
- Email management
What Is Awesome Support?
Awesome Support is a comprehensive WordPress helpdesk plugin designed to manage customer service operations directly from your website. It provides unlimited ticketing and agent capabilities, ensuring scalable support without per-seat fees. Businesses can benefit from features like automatic ticket routing and secure data ownership, addressing the pain point of privacy concerns common with SaaS solutions. This software is ideal for organizations of any size seeking a fully integrated, on-site support system.
Awesome Support Pricing
The Awesome Support pricing details are as follows:
- Standard - $149/year
- Pro - $229/year
- Enterprise - $289/year
- Agency - $409/year
Disclaimer: The pricing is subject to change.
Awesome Support Integrations
The software supports integration with multiple systems and platforms, such as:
- WooCommerce
- Zapier software
Who Is Awesome Support For?
Awesome Support is ideal for a wide range of industries and sectors, including:
- Information Technology (IT)
- Real estate
- Travel and tourism
- Retail
- Healthcare
Is Awesome Support Right For You?
If you prioritize data privacy and WordPress integration, Awesome Support might be the best fit. Its standout feature is the ability to host your own helpdesk with unlimited agents and tickets, avoiding the high per-seat costs of cloud-hosted competitors. This makes it particularly effective for scaling businesses that need to maintain strict control over customer data. The platform's reputation as a versatile, feature-rich plugin endorsed by WordPress experts makes it a strong contender.
Are you still not sure about Awesome Support and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Awesome Support Features
Ticket Assignment
Companies can streamline the workflow with intelligent ticket routing that automatically assigns inquiries to agents based on their current ticket load. This ensures a balanced distribution of work and prevents bottlenecks, allowing your team to respond to customer requests faster and more efficiently.
Time Tracking
The software enables agents to track the time spent on each ticket manually or automatically, providing crucial data for performance analysis. This feature supports billing and invoicing by generating detailed reports, making it an essential tool for service providers who bill by the hour.
Issue Tracking
Users can group related tickets under a single issue to manage widespread problems like bugs or outages effectively. Updating the master issue automatically notifies all associated customers and agents, ensuring consistent communication and saving significant time during high-volume support incidents.
Task Automation
The platform leverages a powerful rules engine to automate repetitive tasks such as closing old tickets, sending notifications, or reassigning priorities. This automation reduces manual administrative work, minimizes human error, and ensures that your support process adheres to defined service level agreements.
Pros And Cons of Awesome Support
Pros
Seamless integration with WooCommerce stores
Highly customizable email notification templates
Extensive library of premium add-ons
Cons
Slower backend with much data
No native mobile app available
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Frequently Asked Questions
Does Awesome Support have a mobile application?
No, it does not offer a mobile app.
Does Awesome Support offer an API?
Yes, Awesome Support software provides an API.
What types of pricing plans does Awesome Support offer?
The platform offers four pricing tiers: Standard at $149/year, Pro at $229/year, Enterprise at $289/year, and Agency at $409/year. You can also request a personalized Awesome Support price quote now.
What level of support does Awesome Support offer?
The software offers an FAQs forum, email, and phone support.
Who are the typical users of Awesome Support?
Businesses across various industries, including healthcare, real estate, travel and tourism, retail, and IT, benefit from Awesome Support features.
What other apps does Awesome Support integrate with?
The software offers flexible integration capabilities, connecting seamlessly with platforms like WooCommerce as well as automation tools such as Zapier.
What language does Awesome Support support?
The platform is primarily available in English.