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Overview
Awesome Support software offers a versatile WordPress helpdesk solution, delivering complete data ownership and unlimited ticket management. While it lacks a native mobile app, the platform’s extensive add-on library and unlimited agent capability make it a flexible choice for scaling support.
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Starting Price
$149
/year (Standard plan)
Awesome Support Specifications
CRM Integration
Analytics and Reporting
SLA Management
Email management
What Is Awesome Support?
Awesome Support is a comprehensive WordPress helpdesk plugin designed to manage customer service operations directly from your website. It provides unlimited ticketing and agent capabilities, ensuring scalable support without per-seat fees. Businesses can benefit from features like automatic ticket routing and secure data ownership, addressing the pain point of privacy concerns common with SaaS solutions. This software is ideal for organizations of any size seeking a fully integrated, on-site support system.
Awesome Support Pricing
The Awesome Support pricing details are as follows:
- Standard - $149/year
- Pro - $229/year
- Enterprise - $289/year
- Agency - $409/year
Disclaimer: The pricing is subject to change.
Awesome Support Integrations
The software supports integration with multiple systems and platforms, such as:
- WooCommerce
- Zapier software
Who Is Awesome Support For?
Awesome Support is ideal for a wide range of industries and sectors, including:
- Information Technology (IT)
- Real estate
- Travel and tourism
- Retail
- Healthcare
Is Awesome Support Right For You?
If you prioritize data privacy and WordPress integration, Awesome Support might be the best fit. Its standout feature is the ability to host your own helpdesk with unlimited agents and tickets, avoiding the high per-seat costs of cloud-hosted competitors. This makes it particularly effective for scaling businesses that need to maintain strict control over customer data. The platform's reputation as a versatile, feature-rich plugin endorsed by WordPress experts makes it a strong contender.
Are you still not sure about Awesome Support and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Awesome Support Features
Companies can streamline the workflow with intelligent ticket routing that automatically assigns inquiries to agents based on their current ticket load. This ensures a balanced distribution of work and prevents bottlenecks, allowing your team to respond to customer requests faster and more efficiently.
The software enables agents to track the time spent on each ticket manually or automatically, providing crucial data for performance analysis. This feature supports billing and invoicing by generating detailed reports, making it an essential tool for service providers who bill by the hour.
Users can group related tickets under a single issue to manage widespread problems like bugs or outages effectively. Updating the master issue automatically notifies all associated customers and agents, ensuring consistent communication and saving significant time during high-volume support incidents.
The platform leverages a powerful rules engine to automate repetitive tasks such as closing old tickets, sending notifications, or reassigning priorities. This automation reduces manual administrative work, minimizes human error, and ensures that your support process adheres to defined service level agreements.
