BeyondTrust Remote Support Reviews

“User-friendly daily tool”

Pros

From the get go, this software felt simple to use and is very user friendly. It's stable and reliable and I use it every day without running into any major issues.

Cons

I don't have any complaints. It's easy to use, user friendly and has been stable and reliable for daily use without any major problems.

“found it friendly for non-tech users!”

Pros

Even people on the team who aren't very tech savvy can use it without much trouble that makes it really approachable for end users.

Cons

The licensing can get expensive and we also need team members to log off so others can use it.

“Satisfied with the support team :)”

Pros

The support team was reachable whenever needed and the integrator really delivered with certified, capable profiles.

Cons

budget allocated to this solution is a bit expensive.

“Practical remote support tools”

Pros

This tool comes in handy for all our technical issues now. Being able to send instant messages during support sessions is really useful and the interface feels user-friendly that makes the application pleasant to work with.

Cons

The application hangs sometimes while I'm using it and there are occasions when the customer support team takes longer than expected to respond to concerns.

“Terrific network access management!”

Pros

Its a solid software for managing networks and controlling access to them. It's very simple to work with too!!

Cons

Biggest downside is the price since it's really only practical for larger organizations.

“a good interface and efficient automation”

Pros

Our workflows have changed for the good... it's made handling client concerns really easy. The interface feels user-friendly and the email automation is one of the biggest reasons it stands out as such a solid application to work with.

Cons

It has been working well overall but the cost is on the high side for a small business. Another downside is that the customer support team has not been very supportive when help is needed.

“Smart threat detection tools”

Pros

The application has a well-designed interface and the intelligent identity threat detection is one of the features I really like..

Cons

For me, getting started with the application was somewhat challenging but overall, it feels difficult to use and that definitely needs improvement. also the support team has not been very helpful i feel...

“quick access to remote servers”

Pros

Creating and saving credentials makes it really convenient to get into remote servers and terminals fast. Assisting users is as simple as double-clicking their machine name and sharing files couldn't be much more sorted.

Cons

The downside is that different connection types come with different capabilities and that can create issues at times.

“good connectivity”

Pros

Really handy product overall. It's simple to use, the available options are genuinely useful and the connectivity has been excellent.

Cons

There's not much to complain about. It looks good and works well.

“Hassle-free remote support”

Pros

One-click remote sessions through the software actually make support quick and convenient. File sharing works smoothly and the platform adds a strong layer of security support and i also offers excellent customization options that makes it even more useful.

Cons

Nothing that i would like to report for now. It supports all operating system platforms so it has covered everything I've needed.

“impressive speed that boosts efficiency”

Pros

I see a big difference in the way we handle remote assistance now. The interface is user-friendly and the speed is impressive that has helped us work more efficiently and improved customer satisfaction at the same time.

Cons

Pricing can be a downside I think, particularly for smaller businesses. There are also times when we do run into connectivity issues.

“Perfect for remote teams!”

Pros

This cloud-based software has been a really valuable tool for our business. I like itss functions, including secure remote support, customer assistance and help desk management.Both Mac and Windows and even for beginners, it works. We can comfortably use it and it also allows access to connect with staff that makes it especially helpful for technical support teams working remotely.

Cons

A voice chat option with the client would make things much better since discussing issues verbally would be more convenient than relying only on chat. There are also some problems with elevating privileges when connecting to Windows PCs from a Mac,. also the mobile app can be unreliable at times and starting a session sometimes takes longer than expected. It also costs more than similar products and wouldn't let us use multiple resource files in a script and there is not enough storage space for saving those resource files.

“Dependable remote support from everywhere”

Pros

Remote support has worked really well for our team, with secure access and reliable help available from any device.

Cons

I haven't run into any problems yet but I'll see how it performs over the next few months.

“A winner in remote access!!”

Pros

This software comes with a lot of useful features that really help with knowledge transfer and ongoing development work. The standout ones for me are screen sharing, remote access and file sharing. It also adds a strong layer of security when connecting remotely.

Cons

No big issues yet, It's a reliable and efficient tool for accessing remote servers.

“Made troubleshooting easy!”

Pros

Troubleshooting remote desktops is much simpler with this software and the controls feel very responsive and smooth to use.

Cons

The controls are somewhat limited but aside from that there really is no major downside.

“amazing team”

Pros

The best part for me was the support team.. their remote services stood out and I liked how helpful they were throughout.

Cons

There really wasn't anything I disliked about the remote help.

“Trustworthy help for software issues”

Pros

As a Digital Marketing Executive this tool supports me in all kinds of ways and helps me handle software-related issues without any hassle or discomfort.

Cons

Sometimes it takes a bit longer than expected to get started so patience really matters. It also can't resolve hardware-related problems but overall it does a solid job of taking care of software issues.

“Worldwide connection made simple”

Pros

It's really nice being able to connect with people from all over the world through this platform.

Cons

The only thing I'd want improved is making the update process more simple.

“Accessible support from anywhere”

Pros

Being able to use this remote assistance tool from anywhere and on any operating system makes a big difference in daily work. It helps us support customers and handle their issues very efficiently without much hassle.

Cons

There were a few connection problems once in a while but the admin team resolved them later. Aside from that, the tool has been very reliable and hasn't caused many issues.

“awesome features”

Pros

The product was a solid choice because it combines usability with the functionality I needed.

Cons

I think there are too many notifications and tracking certain reporting problem areas or figuring out how to work with them can be frustrating.