Bird Software Reviews

“A provider that can't be trusted

Pros

Honestly there's nothing special about the service. It's just average but I have to say, the customer service has been the worst experience I have had. It's really disappointing.

Cons

They blocked our account without any notice or explanation. We lost access to all the services connected to it, which caused a huge problem for us and our customers.

“A top-tier conversational AI tool on the market

Pros

Bird is still the top conversational AI platform�hands down!! But over time they have expanded into a full CRM platform. While I think their AI tools are still top notch, Im not sure they're the best when it comes to CRM features just yet.

Cons

It feels like they are doing a bit too much now. The website is pretty overwhelming compared to their old one and the platform has changed quite a bit. MessageBird started as an SMS tool, then expanded to an omnichannel tool, then added conversational AI, and now it's a CRM. While I admire their innovation, it can be a bit too much as a customer.

“Bird's greatest strength is its easiness

Pros

It is super easy to use and I love how quickly it gives me feedback. It's simple and that's what makes it great.

Cons

Sometimes it has issues with certain phones especially when the internet connection is weak.

“Fast and reliable SMS delivery

Pros

The service is fast and it really helps you manage your business quickly and effectively.

Cons

The cost might be considered pretty high for a small business.

“All your needs in one location

Pros

What I love about MessageBird is how it brings together so many different channels for marketing, SMS, Email, WhatsApp. You can even have multiple team members review everything and assign tasks. Also the API for number verification is a huge bonus.

Cons

The initial implementation cost is pretty steep for small businesses, so it might not be the best option for everyone.

“Simple yet effective

Pros

MessageBird is really easy to set up and use. It has simple, clear filters for handling different types of customer queries. Makes everything so much smoother.

Cons

Unfortunately their support team isn't always quick to respond, which can be frustrating.

“useful tool for everyday tasks

Pros

If you need to send bulk WhatsApp or SMS messages, this tool is perfect. The app's workflow feature is great, letting you create and manage tasks within the platform. It's super convenient.

Cons

It's still not possible to send MMS to Europe and that's a feature I really need for my work.

“Good communication platform

Pros

Instant messages and fast replies make communication a breeze. I love how MessageBird connects all your apps and APIs to one inbox, making it easy to manage everything in one place.

Cons

There are some limitations when it comes to sending messages and chatting with multiple clients at once.

“Reliable marketing software

Pros

The SMS marketing feature is fantastic for boosting sales. It's simple, easy to use and really effective. Totally worth it!!!

Cons

I really like it and honestly, I don't have any downsides to mention. It's one of the best marketing products I have used.

“Decent tool for SMS marketing

Pros

This is a simple yet effective tool for SMS marketing and making calls. It's really efficient and I would highly recommend it to anyone looking for a reliable platform.

Cons

I use this product regularly, and I really appreciate its features. I haven't had any problems with MessageBird yet.

“Software for good communication

Pros

It's very professional and easy to use, allowing you to connect with more businesses. The platform is top tier and I'm happy to recommend it.

Cons

The price is a bit too high for me. I'd love for them to reconsider the pricing.

“Ideal tool for sending SMS and WhatsApp

Pros

API & integrations feature is amazing for creating customized multi touch campaigns. The workflow builder is super handy and I love that you can personalize templates. Plus the pricing is the best deal I found.

Cons

Support could be faster but other than that, everything is great.

“Great features

Pros

The software is simple to use and super reliable for communication. It's comfortable for businesses to integrate and run smoothly.

Cons

I love the features but one thing I miss is the ability to use emojis.

“Reliable tool for sending SMS

Pros

MessageBird is perfect for managing SMS marketing. It's professional and easy to use. I love it!

Cons

I don't have any issues with MessageBird. It works great for me.

“Quite good tool for new users

Pros

It is a simple program that's really user friendly for new users. I like how self explanatory it is, making it easy to jump right in and start using.

Cons

The only issue I've had is that when customers send complaints and an operator replies to them, the customer's message gets moved to the bottom of the list, which is a bit annoying.

“Interesting software for SMS

Pros

Its packed with features yet simple enough to use, which really makes it a great tool for supporting more businesses. I really enjoyed using it.

Cons

My main issue is that the software isn't available in every country, and it's a bit too expensive for me.

“Decent and efficient

Pros

MessageBird is an incredibly simple yet powerful communication platform. It offers great features and integrates well with other software, Its a fantastic choice for businesses.

Cons

It's a great software and very simple to use, but it's also quite expensive each month and not available in all countries. The free version isn't available either.