Last Updated
Overview
Bird Software is a robust platform designed to enhance customer communication through multiple channels such as Email, SMS, and WhatsApp. While it may not be the right fit for every industry, its integration and automation features make it a valuable tool for businesses aiming to improve engagement and efficiency.
Overall Rating
Based on 17 users reviews
4.5
Rating Distribution
Positive
94%
Neutral
0%
Negative
6%
Starting Price
Custom
Bird Software Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Bird Software?
Bird Software is an all-in-one communication platform that enables businesses to engage with customers through Email, SMS, WhatsApp, and more from a single, user-friendly interface. It enhances communication efficiency with automation tools, AI-powered messaging, and seamless CRM integrations. Perfect for nurturing leads, sending updates, and providing customer support, Bird Software streamlines customer interactions. By making customer communication smarter and faster, it helps businesses scale and improve engagement while saving time and resources.
Bird Software Pricing
Bird software pricing includes the following packages:
- Contact-based pricing: $45/month
- Enterprise Plan: Custom pricing
Disclaimer: The pricing is subject to change.
Bird Software Integrations
The Bird software supports integration with multiple systems and platforms, such as:
- monday.com Software
- Notion Software
- PagerDuty
- Pipedrive CRM
- Salesforce
- Jira Software
- Asana
Who Is Bird Software For?
Bird Software is ideal for a wide range of industries and sectors, including:
- E-commerce & Retail
- Financial Services
- Healthcare & Wellness
- Travel & Hospitality
- Education & Online Learning
Is Bird Software Right For You?
Bird Software is a powerful, omnichannel communication platform designed to help businesses communicate with customers via Email, SMS, WhatsApp, and more. Bird Software's features and integrations with leading CRMs, e-commerce tools, and AI platforms make it especially valuable for fast-scaling brands and industries. Whether you're in retail, finance, or healthcare, Bird Software can improve your communication strategy.
Still doubtful if Bird Software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Bird Software Features
Reach
Bird's omnichannel API suite helps businesses connect with customers via Email, SMS, WhatsApp, Voice, and more. Its global infrastructure and real-time analytics ensure businesses can have reliable and scalable communication across diverse platforms. This approach helps maintain consistent engagement with your audience, no matter which channel they prefer.
Grow
Bird Software offers marketing tools that allow businesses to create and automate personalized campaigns at scale. It syncs data from over 100 sources, including CRMs and e-commerce platforms, enabling businesses to deliver dynamic content based on customer behaviors. Features like A/B testing and AI-powered insights help create high-converting templates.
Manage
Bird Software’s unified inbox brings together SMS, WhatsApp, email, and more in one place. This makes it easy for businesses to manage customer conversations. The integration enhances team collaboration, speeds up response times, and ensures consistent, effective support across all communication channels. Bird Software optimizes your customer service process.
Automate
Bird Software’s automation tools utilize AI to enhance marketing tasks. It helps businesses create personalized journeys, target specific audiences, and run campaigns automatically. With tracking tools, you can adjust campaigns for better results, increasing engagement and return on investment without extra effort. Bird makes marketing simpler and more effective.
Pros And Cons of Bird Software
Pros
Many users appreciate Bird's intuitive design
Bird offers competitive pricing, especially beneficial for businesses purchasing in bulk
Users report fast and dependable message delivery
Cons
Some users find the available guides insufficient
There are reports of minor bugs and glitches
Bird Software Reviews
Total 17 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars29%
3
Stars0%
2
Stars0%
1
Stars6%
Share your experience
Financial Services, 11-50 employees
More than a year
“A provider that can't be trusted”
Pros
Honestly there's nothing special about the service. It's just average but I have to say, the customer service has been the worst experience I have had. It's really disappointing.
Cons
They blocked our account without any notice or explanation. We lost access to all the services connected to it, which caused a huge problem for us and our customers.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Computer Software, 1-10 employees
More than a year
“A top-tier conversational AI tool on the market”
Pros
Bird is still the top conversational AI platform�hands down!! But over time they have expanded into a full CRM platform. While I think their AI tools are still top notch, Im not sure they're the best when it comes to CRM features just yet.
Cons
It feels like they are doing a bit too much now. The website is pretty overwhelming compared to their old one and the platform has changed quite a bit. MessageBird started as an SMS tool, then expanded to an omnichannel tool, then added conversational AI, and now it's a CRM. While I admire their innovation, it can be a bit too much as a customer.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 11-50 employees
More than a year
“Bird's greatest strength is its easiness”
Pros
It is super easy to use and I love how quickly it gives me feedback. It's simple and that's what makes it great.
Cons
Sometimes it has issues with certain phones especially when the internet connection is weak.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Does Bird Software have a mobile app?
As of now, Bird Software does not offer a dedicated mobile app.
Does Bird Software offer an API?
Yes, Bird Software offers a comprehensive suite of APIs.
Who are the typical users of Bird Software?
Bird Software is perfect for a diverse range of industries and sectors, including E-commerce & Retail, Financial Services, Healthcare & Wellness, Travel & Hospitality, and Education & Online Learning.
What types of pricing plans does Bird Software offer?
Bird software cost includes a contact-based pricing plan at $45 per month, with an Enterprise Plan available at custom pricing. Users can request pricing based on their specific business needs and budget.
What level of support does Bird Software offer?
Bird Software offers support through multiple channels, including live chat, email, voice calls, SMS, WhatsApp, and social media, ensuring accessible and responsive customer service.
What other apps does Bird Software integrate with?
Bird software supports integration with a variety of systems and platforms, including Salesforce, Asana, Pipedrive CRM, monday.com, Notion, PagerDuty, and Jira Software.
What language does Bird Software support?
Bird Software supports multiple languages to facilitate global communication and localization. While the specific languages are not explicitly listed on their website, Bird's platform is designed to handle multilingual content and customer interactions.