Bookingkit Reviews

“Avoidable contract issues”

Pros

The sales team really sold us on how well the platform would fit our needs. And to be fair, the foundation is solid, yess but we're just learning that some of the features we were most excited about are still on the roadmap. It's not that they won't get there, it's just that we were a little ahead of their development timeline.

Cons

The sales presentation sounded convincing but not long after signing, we discovered there were a lot of promises that simply did not match reality. The system could not manage our workload or operate the way we had been told it would. And, the company has not honored its own contract terms and has refused to close our account even though we never used the system because they failed to deliver what they assured us and we requested cancellation within the timeframe allowed by the contract.

“Excellent client booking experience”

Pros

Right away, the platform feels great and the info boxes make it simple to understand how everything works. There's also a dedicated support team that is willing to help when needed. The strongest part is definitely the client-facing interface.. it's one of the best options available in this type of tool. It gives customers an attractive design, multiple payment methods and a secure environment. Their team can customize the setup based on your needs too and the OTA integrations are very convenient, basically just one click.

Cons

The back end does feel a bit old-fashioned although it's simple and works reliably enough that it doesn't become a major issue. OTA integrations are simple to use but I still think there should be more options available. In the end, I stopped using BookingKit because the pricing was a little too high for me. Another reason was a bad support experience.. I reported a bug on their side, it took them more than a week to fix it and one of the employees was rude while I kept following up.

“Promising start, frustrating limits”

Pros

It seemed promising at first but that changed once I realized they charge for trial accounts.

Cons

Customer service has been disappointing and it's also missing some important resource management features.

“Effective features and customization”

Pros

The platform comes with a lot of features and offers plenty of configuration options.. makes it very flexible to work with.

Cons

A few features need to be unlocked before they can actually be used and it feels a bit limiting at first.

“helpful support”

Pros

There are plenty of configuration options available and the support team has been very helpful.

Cons

The voucher clients receive doesn't really fit the Italian style.

“Smart booking on phone”

Pros

The booking system works really well and feels smart especially when using it over the phone. It's simple to use and makes the whole process very convenient.

Cons

It has trouble connecting and ends up going into standby.

“Dynamic tool with outstanding support”

Pros

This has been a really powerful tool to work with and the support team has been unbelievably good whenever needed.

Cons

I'd like a multi-selection option when processing appointments for a single day. It's a very specific need though and really just an extra improvement rather than a major issue.

“Well-designed visuals”

Pros

All the icons are very thoughtfully designed, the color palette feels soft and the payment system works really well. I like using it.

Cons

A little improvement it can use is the calendar, the date appears below instead of at the top of the square.

“Promising and improving service”

Pros

Ongoing improvements really stand out. The personal service has also been excellent and they seem to keep growing and getting better all the time.

Cons

I really haven't run into any issues yet and I'm very happy with them overall. If anything, it may be a little expensive.

“Satisfied with the software and support”

Pros

The software does exactly what I need in terms of functionality and the customer support has been really helpful whenever I've needed assistance.

Cons

The weak spot is bill management. I've received incorrect bills a few times which has been frustrating.

“Variable integrations and dependable performance”

Pros

My experience using it is good. It's user-friendly, connects very well with other platforms and most importantly, the functionality works exactly as expected. It has been very beneficial not only for my business but also for our customers.

Cons

From a theater perspective, the setup is more challenging than it is for sports events because we handle many different types of events. Right now, there's no way to integrate seat or venue management so customers can choose their own seats. It can also be difficult to find the correct event in the website integration lists because there is so much scrolling involved and deleting an event isn't very easy since you can only overwrite it. It would also be helpful to add a booking service charge at checkout, as that would make pricing clearer and more transparent for customers, clients and artists.

“Impressed with the functionality !”

Pros

Straight away, the software is simple to use, does what I need it to do.. and has been working without any issues.

Cons

I genuinely enjoy using the software although there are times when finding the correct button can be a little difficult.

“gives me peace of mind”

Pros

Quick startup and using it day to day is easy too. It takes a lot of stress out of managing bookings and keeping track of follow-ups and the feature set is really strong overall.

Cons

The help page isn't available so I end up reaching out to support quite often. There are also a few awkward interface issues, like the calendar constantly jumping back to today and the booking details being difficult to read when it comes to the number of guests. I still can't set a minimum number of participants required for an event to go ahead so if only one person books, I have to cancel it myself.

“Friendly support and good service”

Pros

Something I really appreciate about bookingkit is the level of service and support they provide. Every person I've spoken with has been friendly, professional and pleasant to deal with.

Cons

I expected stronger marketing support for my offers and better visibility on the channel because it's a place where I wouldn't be able to have a presence otherwise.