Kimberly J.
Real Estate, N/A employees
Less than 6 months
“Full-service solution for complex rentals”
Pros
Handling 16 properties, the full-service package was absolutely the right choice for us. It supported us all the way through, from the initial design to getting the functionality where it needed to be. We also brought in someone to help write the website copy. Out of all the web design options we looked at, this was the only team that really understood how to connect with our PMS and keep up with the constant stream of new technology in our industry. We're very happy we didn't choose an independent freelance web designer instead.
Cons
Getting everything right was definitely a process and it took about four months before the site was where we wanted it. After launch, we still ran into a few other issues that needed to be addressed. Their help system can also be slow, with resolutions sometimes taking a week or longer. That said, they do seem to be making improvements and we're looking forward to the new 3.0 site they're developing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy Q.
Hospitality, N/A employees
More than a year
“Excellent training with support”
Pros
The training is outstanding and the websites are customized specifically to the holiday vacation and short-term rental industry. It always feels like you're a valued part of the academy.
Cons
I genuinely have nothing negative to mention.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Antonella C.
Hospitality, N/A employees
More than a year
“Complete direct booking support”
Pros
They provide just about every service, tool and resource an STR host could need. A big plus is how much they focus on helping hosts understand the value of #bookdirect.
Cons
Nothing negative to point out. They're incredibly helpful so it's hard to find anything not to appreciate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Catharine F.
Hospitality, N/A employees
Less than 6 months
“Reliable professional team”
Pros
Working with this team has been an excellent experience. They've been consistently reliable, very patient and professional throughout the process.
Cons
At this point, I haven't run into any issues. My website is nearly complete.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara M.
Hospitality, N/A employees
More than a year
“Effective hospitality guidance”
Pros
It covers pretty much every topic you need to run a successful hospitality business and has been genuinely helpful throughout.
Cons
Don't have any complaints at all and whenever I need support, they are always there to help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Deborah A.
Hospitality, N/A employees
More than a year
“Hospitality support that delivers”
Pros
Running a hospitality business feels much more manageable with this team because they've built in pretty much everything you could need. It's clear the founder really understands the industry from firsthand hosting experience and that comes through in the way the service is set up. The support team is fantastic too, always available when you need advice or help. Our IT website is fast and brings in plenty of traffic for direct enquiries which has been a big plus. The IT training also covers everything needed for social media and growing the business in a big way. The challenges are especially well done since the team guide you step by step, with ambassadors there to support you throughout. Best of all, they're fun and simple to follow even if tech isn't really your thing. I'm genuinely proud to be an IT member.
Cons
No complaints. On the rare occasion something isn't right, they deal with it quickly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Catherine M.
Hospitality, N/A employees
Less than a year
“Valuable training”
Pros
After joining plenty of online training programs, I can honestly say this is one of the few that has helped us achieve real and ongoing wins in my short-term rental business. The learning process is genuinely enjoyable and the books they've published, along with the online academy resources, have been incredibly valuable.
Cons
Everything is good, there is nothing we disliked. They're true professionals who really understand the industry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katen B.
Hospitality, N/A employees
More than a year
“More control over direct bookings”
Pros
The support team really helps short-term rental owners learn how to get direct bookings which cuts out the OTAs along with all the fees and hassles that come with platforms like Airbnb.
Cons
There's nothing to dislike about being shown how to earn more money while having full control over your rental business.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Sue B.
Hospitality, N/A employees
More than a year
“Helpful team”
Pros
Right from the start, the team has been friendly, professional and genuinely helpful. The training is informative and explained in a way that's simple to follow. The website creation process works really well and whenever any questions or issues come up, they're handled quickly.
Cons
Nothing specific stands out as a downside. If anything, there can sometimes be a lot of information to take in but overall everything has been good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elle A.
Hospitality, N/A employees
Less than 6 months
“Fast payouts from direct bookings”
Pros
Getting my first direct booking for $14,000 felt amazing and the best part was not having to wait months to actually receive the money.
Cons
Only downside was that I needed to come up with my own copywriting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca O.
Hospitality, N/A employees
More than a year
“perfect relevant solution”
Pros
It feels relevant and forward-looking and it fits what I need really well.
Cons
Honestly, I could be getting more out of it, I just need to set aside a bit more time to fully benefit from everything it offers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina L.
Hospitality, N/A employees
Less than 6 months
“Highly customizable professional templates”
Pros
Right away, the template gives off a very polished, professional look. It also lets me customize just about everything I want which has been a huge plus.
Cons
With that much flexibility, the setup can feel a bit challenging at times but the support they offer is there and really helps you work through it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Esther O.
Hospitality, N/A employees
Less than a year
“Personal guidance with fresh insights”
Pros
It feels personal because you're talking to a real person, not a robot and the information is always up to date with the latest trends. The explanations are broken down step by step so anyone can keep up easily and the group members as well as the IT ambassadors are genuinely very helpful.
Cons
Can't think of any downsides. Everything has been really good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rob W.
Real Estate, N/A employees
Less than 6 months
“Fast website improvements for small teams”
Pros
With this, we were able to put together a professional-looking, fully functional website without needing much effort. It cut our web development time down dramatically which was especially important for our two-person business. Their support team responds quickly and the online community is active enough that you can often get help almost instantly. They also keep rolling out new features and added functionality which helps them stay ahead of competitors while giving existing customers even more value.
Cons
Nothing to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monish A.
Hospitality, N/A employees
Less than a year
“Direct booking success”
Pros
The direct booking features have been really helpful and the fun challenges make the DB Marketing side feel engaging and enjoyable.
Cons
Don't have any real complaints. If anything, the course could use a bit more structure but it's not any less organized than other courses I've taken.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Staci L.
Leisure, Travel & Tourism, N/A employees
Less than a year
“Affordable support for travel websites”
Pros
Creating an online presence for vacation travelers is a lot more easy with this software. It's affordable, simple to work with and the support team has been excellent.
Cons
My only regret is not signing up for it much earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jac P.
Hospitality, N/A employees
Less than a year
“Strong community”
Pros
Being part of the wider community has been a huge plus, with everyone willing to help one another and the knowledge shared by team is truly unmatched.
Cons
At this point, I can't see any downsides to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah E.
Hospitality, N/A employees
More than a year
“Complete marketing toolkit”
Pros
It gives hospitality owners everything they need to succeed at marketing any type of accommodation business. The platform includes detailed training, ready-to-use templates, full guides and websites that are simple to build.
Cons
No complaints at all, there isn't a single thing about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anne O.
Hospitality, N/A employees
Less than a year
“Friendly training with support”
Pros
Getting through the training feels really approachable and useful and it's very simple to access whenever needed. The content comes in bite-sized sections which makes it much easier to take in and put into practice. The group is also really helpful for advice, current resources and recommendations. Another plus is being able to dip in and out whenever it suits you.
Cons
great tool, nothing to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10