Annie C.
Food Production, 11-50 employees
More than a year
“A responsive team!”
Pros
Delivery-related calls to customer service have gone down noticeably since we started using it. The solution was set up very quickly and without any hassle that made the rollout really easy. There are already plenty of carriers integrated and the interface is clear and user-friendly. Their team also stays responsive and attentive whenever needed.
Cons
There's nothing specific to point out as a downside. Everything is working as expected, there have been no bugs and the team continues to be very responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Stephanie G.
Consumer Goods, 11-50 employees
Less than a year
“Quick setup”
Pros
Setup was quickly and their team handled everything well.. this made the whole process very convenient. The pricing is also attractive and updates are simple to manage.
Cons
Theres no actual way to show the contents of customer orders in emails. That's unfortunate because customers often look for that information to quickly remind themselves what they ordered.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
William D.
Logistics and Supply Chain, 11-50 employees
Less than a year
“Excellent multi-carrier tracking”
Pros
Its multi-carrier shipment tracking is a really valuable advantage.
Cons
Some features are only available through paid options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Stephane T.
Retail, 51-100 employees
Less than 6 months
“good customization freedom”
Pros
The interface is clean, that i like and the tracking can be customized nicely. The reporting features are especially a strong point for me .
Cons
Time gap between order updates could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Axel P.
Design, 1-10 employees
Less than a year
“flexible integrations”
Pros
Everything looks good to me. The platform also connects really well with the tools we already rely on, like Zendesk, Klaviyo, Shopify and our chatbot. Andd the technical support team is very responsive whenever needed.
Cons
I don't have anything negative to say about the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophie O.
Furniture, 101-500 employees
Less than a year
“Great tool at a competitive price”
Pros
A very complete tool overall, with a simple setup process, a fluid interface and competitive pricing.
Cons
At the beginning, Boxia wasn't connected to some of the services we were using, such as Zendesk. But both teams coordinated quickly and made the integration happen without much delay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Ines H.
Consumer Goods, 51-100 employees
Less than a year
“excellent experience”
Pros
The integrations with our customer service support tools and chatbot work well, their technical support team is very responsive and the customer communications can be tailored to our needs. It has also been simple to deploy internationally and the overall value for the price is excellent.
Cons
Haven't noticed any negative points.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jon F.
Information Technology and Services, 1-10 employees
Less than 6 months
“tracking worries disappeared”
Pros
Ever since we started using Boxia, customers have stopped reaching out to ask where their delivery is. Our support team is absolutely delighted with the change.
Cons
There's nothing negative to mention. We're very happy with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Toky A.
Information Technology and Services, 1-10 employees
Less than a year
“A responsive support”
Pros
Excellent tool! It lets us centralize shipment tracking and be much more proactive when delivery issues come up. We can notify our customers about delays by both email and SMS that has been really valuable. Boxia's support team is responsive and setup from our Shopify site only takes a few minutes.
Cons
No cons to mention, it fully meets our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas K.
E-Learning, 1-10 employees
Less than a year
“clear delivery insights”
Pros
THis platform gives us a very precise view of delivery incidents and delays. We can quickly spot risk areas as well as the customers most affected. It also helps us understand our B2B clients better thanks to the data pushed back into our CRM. Throughout the whole implementation, their team stayed by our side and they have always been highly responsive.
Cons
All is ok for now nothing bad..
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10