Last Updated
Overview
Boxia automates post-purchase logistics, offering centralized tracking and incident detection that transforms delivery into a loyalty channel. While its custom API requires developer resources, the platform’s ability to reduce support tickets by a great margin and an extensive network of 500+ carriers makes it a powerful tool for scaling brands.
Overall Rating
Based on 10 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Boxia Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Customer Feedback Surveys
What Is Boxia?
Boxia is a post-purchase experience platform designed to streamline logistics for e-commerce merchants. By centralizing shipment data from over 500 carriers, it allows businesses to monitor deliveries in real-time and detect incidents before they escalate. The software offers extensive features, including automated problem detection and branded tracking pages, which turn the delivery phase into a marketing opportunity. This proactive approach helps brands significantly reduce support costs while improving customer retention and satisfaction.
Boxia Pricing
The Boxia pricing details are as follows:
- Start - $149/month
- Pro - $269/month
- Expert - $349/month
- Enterprise - Custom Pricing
Disclaimer: The pricing is subject to change.
Boxia Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Boxia For?
Boxia is ideal for a wide range of industries and sectors, including:
- Fashion and apparel
- Furniture retail
- Food and beverages
- Health and wellness
- E-commerce
Is Boxia Right For You?
If your support team is overwhelmed by customers’ order query calls, Boxia is likely the right fit. It stands out by not just tracking packages but proactively identifying delays and notifying customers automatically. This specific capability makes it invaluable for mid-sized to large D2C brands that prioritize brand image and customer loyalty. With clients like Caudalie trusting the platform, the software offers a proven method to turn logistical headaches into a competitive advantage.
Are you still not sure about Boxia and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Boxia Features
Shipment Tracking
Users can centralize all the logistics data on a single interface. The system connects with over 500 carriers, allowing you to track every package in real-time without logging into multiple carrier portals, saving valuable time for your support team.
Incidents Detection
The software enables admins to automatically identify delivery anomalies such as delays or failed attempts. It features intelligent algorithms that flag issues immediately, enabling your team to resolve them proactively before the customer even notices or contacts your support desk.
Notifications And Tracking Page
Companies can engage customers with fully branded email and SMS updates at every stage of delivery. Users can drive traffic to a customized tracking page that displays dynamic delivery timelines and marketing assets, turning anticipation into repeat sales.
Reporting And Analytics
The platform offers deep insights into users’ logistics operations with advanced dashboards. It helps organizations monitor carrier performance, analyze delivery times by region, and measure customer satisfaction to make data-driven decisions that optimize supply chain management and reduce cost inefficiencies.
Pros And Cons of Boxia
Pros
Proactive delivery incident detection
Branded tracking boosts repeat sales
Integrates with 500+ carriers
Cons
Custom API requires developer resources
Advanced analytics require higher tiers
Boxia Reviews
Total 10 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Annie C.
Food Production, 11-50 employees
More than a year
“A responsive team!”
Pros
Delivery-related calls to customer service have gone down noticeably since we started using it. The solution was set up very quickly and without any hassle that made the rollout really easy. There are already plenty of carriers integrated and the interface is clear and user-friendly. Their team also stays responsive and attentive whenever needed.
Cons
There's nothing specific to point out as a downside. Everything is working as expected, there have been no bugs and the team continues to be very responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Stephanie G.
Consumer Goods, 11-50 employees
Less than a year
“Quick setup”
Pros
Setup was quickly and their team handled everything well.. this made the whole process very convenient. The pricing is also attractive and updates are simple to manage.
Cons
Theres no actual way to show the contents of customer orders in emails. That's unfortunate because customers often look for that information to quickly remind themselves what they ordered.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
William D.
Logistics and Supply Chain, 11-50 employees
Less than a year
“Excellent multi-carrier tracking”
Pros
Its multi-carrier shipment tracking is a really valuable advantage.
Cons
Some features are only available through paid options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What types of pricing plans does Boxia offer?
The platform offers pricing plans starting at $149/month for Start, $269/month for Pro, $349/month for Expert, and a custom-priced Enterprise plan, along with a 14-day free trial. You can also request a personalized Boxia price quote now.
Who are the typical users of Boxia?
Businesses across various industries, including e-commerce, food and beverages, fashion and apparel, health and wellness, and furniture retail, benefit from Boxia features.
What level of support does Boxia offer?
The software offers chat and email support.
What language does Boxia support?
The platform is primarily available in English and French.
Does Boxia offer an API?
Yes, Boxia software provides an API.
Does Boxia have a mobile application?
No, it does not have a mobile app.
What other apps does Boxia integrate with?
The software supports integration with a variety of systems and platforms, including Zendesk Sell, Magento, Shopify, Gorgias, and Zapier.