Bruviti

The software automatically analyzes incoming service requests, from fault codes, user-reported symptoms, or device data and determines the most likely issue. It then guides a structured resolution path, helping reduce repeat contacts and accelerate support workflows. Its logic-driven triage supports consistent and policy-compliant decision making.

This feature lets agents receive contextual summaries of customer cases, distilling service history, fault details, and prior repairs into an accessible overview. It simplifies case handling by surfacing relevant information quickly, reducing the need to search through scattered data, and enabling faster, more informed responses.

Bruviti evaluates data and warranty/parts history for issues where repair outcome is uncertain, to recommend whether the item should be repaired or replaced. It helps support and service teams make outcome-based decisions, balancing cost, parts availability, and expected reliability, improving decision consistency for complex cases.

This capability uses AI automation to handle routine customer emails, classify incoming messages, extract key data (like order numbers or warranty codes), and routing responses through CRM, ERP, or RMA portals. It automates replies when policy conditions are met, updates systems automatically, and provides 24/7 coverage with a median resolution time under two minutes.