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Overview
CallFinder helps contact centers improve call quality and customer interactions through automated speech analytics, sentiment detection, and full call visibility. While advanced API access isn’t publicly documented, its managed analysis and reporting support consistent QA improvement. It is well suited for contact centers handling high call volumes.
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Starting Price
Custom
CallFinder Specifications
- CRM Integration
- Analytics And Reporting
- Call Center Management
- Customer Profiles
What Is CallFinder?
CallFinder is a cloud-based speech analytics platform designed to turn recorded calls into actionable insights. It enables teams to automatically score calls, analyze sentiment, and review searchable transcriptions. By eliminating manual call sampling, it helps contact centers improve agent performance, strengthen compliance, and enhance customer experience across small to enterprise-level operations.
CallFinder Pricing
CallFinder follows a flexible usage-based pricing model, with plans typically starting around $999/month depending on call volume and analysis requirements.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
CallFinder Integrations
It integrates with different third-party systems and platforms, including:
- Genesys
- Zoom
- Ringba
- Mitel
Who Is CallFinder For?
CallFinder is ideal for a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Education
- Crisis services
Is CallFinder Right For You?
CallFinder is a strong option for organizations that rely heavily on phone interactions to ensure quality, compliance, and customer satisfaction. Its ability to analyze recorded calls sets it apart from traditional QA tools that rely on sampling. With sentiment analysis, automated scorecards, and managed analyst support, it suits growing and enterprise contact centers seeking consistent performance improvement.
Still doubtful if CallFinder is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CallFinder Features
Managed Client Services
CallFinder provides dedicated Speech Analysts who collaborate with QA teams to refine scorecards and interpret insights. This ongoing support ensures analytics align with business goals and evolving customer expectations. It also helps teams maximize value without increasing internal workload.
Automated Scorecards
The platform automatically scores 100% of recorded calls using configurable evaluation criteria. This eliminates manual sampling and ensures consistent quality standards across agents. Teams can quickly identify performance trends and coaching opportunities.
Call Transcriptions
CallFinder converts every recorded call into searchable text, enabling fast keyword discovery and issue identification. This reduces the need for manual listening while improving visibility into customer concerns, compliance risks, and agent behavior.
Analytics Reporting
Customizable dashboards and reports provide insight into KPIs, agent performance, and call trends. These analytics support data-driven decisions and help leadership monitor quality initiatives over time. Reports can be shared across teams for alignment.
Sentiment Analysis
The software analyzes tone and emotional indicators to classify customer sentiment accurately. These insights help supervisors understand how interactions feel, not just what was said, leading to more empathetic coaching and improved customer experiences.
Pros And Cons of CallFinder
Pros
Simple to customize for specific business needs
Strong filtering and search capabilities to focus on key behaviors
Automates review of hundreds of calls, saving significant time
Cons
Scoring is not 100% accurate and still requires human review
Minor UI issues, such as overlapping call details during playback
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Frequently Asked Questions
What level of support does CallFinder offer?
CallFinder provides phone, email, and ticket system.
Does CallFinder have a mobile app?
No, it doesn’t offer a mobile app.
What languages does CallFinder support?
CallFinder software is primarily available in English.
Who are the typical users of CallFinder?
Typical users who benefit from CallFinder features include businesses across industries such as healthcare, insurance, financial services, education, and crisis support.
Does CallFinder offer an API?
Yes, it offers API access.
What types of pricing plans does CallFinder offer?
The vendor price starts from $999/month. Get in touch for a tailored CallFinder cost estimate.
What other apps does CallFinder integrate with?
CallFinder integrates with different third-party systems, such as Genesys, Zoom, Ringba, and Mitel.