CallFinder
Last Updated
Overview
CallFinder helps contact centers improve call quality and customer interactions through automated speech analytics, sentiment detection, and full call visibility. While advanced API access isn’t publicly documented, its managed analysis and reporting support consistent QA improvement. It is well suited for contact centers handling high call volumes.
CallFinder Specifications
- CRM Integration
- Analytics And Reporting
- Call Center Management
- Customer Profiles
CallFinder Features
Managed Client Services
CallFinder provides dedicated Speech Analysts who collaborate with QA teams to refine scorecards and interpret insights. This ongoing support ensures analytics align with business goals and evolving customer expectations. It also helps teams maximize value without increasing internal workload.
Automated Scorecards
The platform automatically scores 100% of recorded calls using configurable evaluation criteria. This eliminates manual sampling and ensures consistent quality standards across agents. Teams can quickly identify performance trends and coaching opportunities.
Call Transcriptions
CallFinder converts every recorded call into searchable text, enabling fast keyword discovery and issue identification. This reduces the need for manual listening while improving visibility into customer concerns, compliance risks, and agent behavior.
Analytics Reporting
Customizable dashboards and reports provide insight into KPIs, agent performance, and call trends. These analytics support data-driven decisions and help leadership monitor quality initiatives over time. Reports can be shared across teams for alignment.
Sentiment Analysis
The software analyzes tone and emotional indicators to classify customer sentiment accurately. These insights help supervisors understand how interactions feel, not just what was said, leading to more empathetic coaching and improved customer experiences.
Pros And Cons of CallFinder
Pros
Simple to customize for specific business needs
Strong filtering and search capabilities to focus on key behaviors
Automates review of hundreds of calls, saving significant time
Cons
Scoring is not 100% accurate and still requires human review
Minor UI issues, such as overlapping call details during playback
CallFinder Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Entertainment, 101-500 employees
Less than 6 months
“Agent performance insights made evaluations easy”
Pros
Visibility into agent behavior and performance is actually really useful and the scorecard format makes it much easier to drill down into specific behaviors and evaluate them clearly.
Cons
Still in the testing phase. We're in the process of fine-tuning everything so we can feel fully confident that the searches are configured the right way before our teams start relying on the tool for coaching and quality management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Construction, 101-500 employees
Less than 6 months
“simple and flawless”
Pros
Feels very simple and it works flawlessly most of the time.
Cons
It isn't free although that's pretty much expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 51-100 employees
Less than a year
“Perfect addition to our call center”
Pros
This tool has been a valuable addition to our call center and has helped our managers become much more efficient when it comes to monitoring and coaching the team.
Cons
There really isn't anything that comes to mind as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does CallFinder offer?
CallFinder provides phone, email, and ticket system.
Does CallFinder have a mobile app?
No, it doesn’t offer a mobile app.
What languages does CallFinder support?
CallFinder software is primarily available in English.
Who are the typical users of CallFinder?
Typical users who benefit from CallFinder features include businesses across industries such as healthcare, insurance, financial services, education, and crisis support.
Does CallFinder offer an API?
Yes, it offers API access.
What types of pricing plans does CallFinder offer?
The vendor price starts from $999/month. Get in touch for a tailored CallFinder cost estimate.
What other apps does CallFinder integrate with?
CallFinder integrates with different third-party systems, such as Genesys, Zoom, Ringba, and Mitel.