Last Updated
Overview
CallFinder helps contact centers improve call quality and customer interactions through automated speech analytics, sentiment detection, and full call visibility. While advanced API access isn’t publicly documented, its managed analysis and reporting support consistent QA improvement. It is well suited for contact centers handling high call volumes.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CallFinder Specifications
- CRM Integration
- Customer Profiles
- Call Center Management
- Analytics And Reporting
What Is CallFinder?
CallFinder is a cloud-based speech analytics platform designed to turn recorded calls into actionable insights. It enables teams to automatically score calls, analyze sentiment, and review searchable transcriptions. By eliminating manual call sampling, it helps contact centers improve agent performance, strengthen compliance, and enhance customer experience across small to enterprise-level operations.
CallFinder Pricing
CallFinder follows a flexible usage-based pricing model, with plans typically starting around $999/month depending on call volume and analysis requirements.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
CallFinder Integrations
It integrates with different third-party systems and platforms, including:
- Genesys
- Zoom
- Ringba
- Mitel
Who Is CallFinder For?
CallFinder is ideal for a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Education
- Crisis services
Is CallFinder Right For You?
CallFinder is a strong option for organizations that rely heavily on phone interactions to ensure quality, compliance, and customer satisfaction. Its ability to analyze recorded calls sets it apart from traditional QA tools that rely on sampling. With sentiment analysis, automated scorecards, and managed analyst support, it suits growing and enterprise contact centers seeking consistent performance improvement.
Still doubtful if CallFinder is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CallFinder Features
Managed Client Services
CallFinder provides dedicated Speech Analysts who collaborate with QA teams to refine scorecards and interpret insights. This ongoing support ensures analytics align with business goals and evolving customer expectations. It also helps teams maximize value without increasing internal workload.
Automated Scorecards
The platform automatically scores 100% of recorded calls using configurable evaluation criteria. This eliminates manual sampling and ensures consistent quality standards across agents. Teams can quickly identify performance trends and coaching opportunities.
Sentiment Analysis
The software analyzes tone and emotional indicators to classify customer sentiment accurately. These insights help supervisors understand how interactions feel, not just what was said, leading to more empathetic coaching and improved customer experiences.
Call Transcriptions
CallFinder converts every recorded call into searchable text, enabling fast keyword discovery and issue identification. This reduces the need for manual listening while improving visibility into customer concerns, compliance risks, and agent behavior.
Analytics Reporting
Customizable dashboards and reports provide insight into KPIs, agent performance, and call trends. These analytics support data-driven decisions and help leadership monitor quality initiatives over time. Reports can be shared across teams for alignment.
Pros And Cons of CallFinder
Pros
Simple to customize for specific business needs
Strong filtering and search capabilities to focus on key behaviors
Automates review of hundreds of calls, saving significant time
Cons
Minor UI issues, such as overlapping call details during playback
Scoring is not 100% accurate and still requires human review
CallFinder Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
bradley a.
Entertainment, 101-500 employees
Less than 6 months
“Agent performance insights made evaluations easy”
Pros
Visibility into agent behavior and performance is actually really useful and the scorecard format makes it much easier to drill down into specific behaviors and evaluate them clearly.
Cons
Still in the testing phase. We're in the process of fine-tuning everything so we can feel fully confident that the searches are configured the right way before our teams start relying on the tool for coaching and quality management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andrew E.
Construction, 101-500 employees
Less than 6 months
“simple and flawless”
Pros
Feels very simple and it works flawlessly most of the time.
Cons
It isn't free although that's pretty much expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Seth S.
Construction, 51-100 employees
Less than a year
“Perfect addition to our call center”
Pros
This tool has been a valuable addition to our call center and has helped our managers become much more efficient when it comes to monitoring and coaching the team.
Cons
There really isn't anything that comes to mind as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does CallFinder offer?
CallFinder provides phone, email, and ticket system.
Does CallFinder have a mobile app?
No, it doesn’t offer a mobile app.
What languages does CallFinder support?
CallFinder software is primarily available in English.
Who are the typical users of CallFinder?
Typical users who benefit from CallFinder features include businesses across industries such as healthcare, insurance, financial services, education, and crisis support.
Does CallFinder offer an API?
Yes, it offers API access.
What types of pricing plans does CallFinder offer?
The vendor price starts from $999/month. Get in touch for a tailored CallFinder cost estimate.
What other apps does CallFinder integrate with?
CallFinder integrates with different third-party systems, such as Genesys, Zoom, Ringba, and Mitel.