Miki M.
Banking, 500+ employees
Less than a year
“Stunning dialer!”
Pros
This was by far the most visually appealing software I've seen in the contact center space and we got everything running immediately without any issues. The dialer performs well and it's played a huge part in helping us blow past our previous sales records.
Cons
Since the software is being actively and heavily developed, there were a few small things missing at first but those were addressed very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Magnus R.
Telecommunications, 11-50 employees
Less than a year
“brilliant design for call centers”
Pros
Interacting with is always effortless. Moving between different projects is quick, the interface is clear, importing data is simple and the whole system is very user-friendly. The design is excellent and makes the daily work easier. It's a great software for call center or telemarketing offices!
Cons
Overall there really isn't anything negative I can say about it. Brilliant product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrian B.
Market Research, 1-10 employees
Free Trial
“user-friendly with excellent support”
Pros
It's very user-friendly, the support team has been excellent and the graphics are really good.
Cons
Connecting email addresses can be a little tricky at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mikael S.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Quick setup”
Pros
Setup was simple and I felt its flexible to use overall. I had everything running within just a few minutes.
Cons
I'd really like to see more support videos added. Good tutorial and support videos would be very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Tobias H.
Staffing and Recruiting, 1-10 employees
Less than 6 months
“Cuts call time by a great deall”
Pros
As a salesperson who spends a lot of time calling customers, this is hands down the best tool I've used. I've worked with many different sales CRMs and this one has made a huge difference. The time it takes me to make a booking or cold call that turns into a meeting has dropped to less than half. I also don't have to manually type in phone numbers and it's so simple to use that I can train a new hire in five minutes and have them ready to start working right away.
Cons
Haven't run into any real issues yet. It may have more settings and tools than I personally need but I'm not completely sure since I'm not a very technical person.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vedran M.
Marketing and Advertising, 51-100 employees
More than a year
“Impressed with the dialer!”
Pros
I like the open setup where users can handle most functions on their own. The predictive dialer is the best one I've used so far. The list features are heavily utilized and the pacing stays consistent the entire time.
Cons
Even though the system is old and dependable, the interface feels very outdated. The front end honestly looks like Windows 95. On top of that, list management still has plenty of room for improvement since it is too limited to individual campaigns instead of working across the full system. The reports do the job but they are not dynamic enough to support every customer case or telemarketing requirement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
7
Rebecka H.
Telecommunications, 51-100 employees
More than a year
“simple for everyone”
Pros
Pretty much everything about it works well. It's simple and anyone can pick it up and understand how to use it.
Cons
At times it runs a little slowly but overall it's still excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Johan F.
Consumer Services, 51-100 employees
More than a year
“affordable yet a great option”
Pros
Good and simpe to work with and it's affordable for what we need.
Cons
One thing that would make it better is being able to print all salary documents in one go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Simon W.
Marketing and Advertising, 51-100 employees
More than a year
“effective predictive dialer”
Pros
After trying several systems, this platform's predictive dialer is by far the most effective for us. It clearly outperforms the other platforms we tested and the customer service team helps with every question or issue that comes up.
Cons
Some parts of it feel a little slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Simon J.
Real Estate, 11-50 employees
Less than 6 months
“Excellent customer support!”
Pros
The platform felt user-friendly to me and gave plenty of customization options which made it possible to tailor it to my exact needs. Since our company works with multiple clients in the real estate sector, the software helped us build a customer-focused workflow that works well for both us and our clients. When the latest version was launched, we expected there would be a bit of trial and error but that was balanced out by the outstanding customer support. Without question, it's the best support we've received compared with any other system we've used.
Cons
Because the software was released in a new version some of the features we had been waiting for were rolled out gradually over time. Reporting and extracting different KPIs has also been somewhat limited in certain areas although that part has improved steadily as the product has developed.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
6
Functionality
6