Callmaker
Last Updated
Overview
Callmaker is a Contact Center as a Service (CCaaS) solution in the cloud, engineered to power high-volume sales and appointment booking. While the user-interface may seem dated, its cutting-edge AI Answering Machine Detection filters emails and enables agents to finalize deals instantly.
Callmaker Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Callmaker Features
Predictive Outbound Dialer
This sophisticated dialer ensures sales agents receive a continuous flow of calls without limits, supporting high-volume calling with powerful precision. The system functions effectively even when starting with just a single agent.
AI Answering Machine Detection
The software offers an AI Answering Machine Detection module that filters out recorded voice messages and voicemails. This feature significantly boosts agent focus and maximizes the time spent on active, productive sales conversations.
Integrated E-sign via SMS
This feature allows agents to send proposals and capture customer acceptance quickly and easily through an integrated SMS-based solution. This functionality simplifies the order process and finalizes deals directly within the system.
AI Noise Cancellation
This software utilizes built-in AI from IRIS Audio to eliminate background noise, such as music or office chatter, ensuring the customer always hears the agent perfectly. This enhances dialogue quality and fosters a more trustworthy conversation.
Pros And Cons of Callmaker
Pros
Integrated E-sign simplifies sales closing
AI noise canceling ensures clear calls
Scalable system drives sales records broken
Cons
Older version can be slow during peak hours
User interface can be improved further
Callmaker Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Banking, 500+ employees
Less than a year
“Stunning dialer!”
Pros
This was by far the most visually appealing software I've seen in the contact center space and we got everything running immediately without any issues. The dialer performs well and it's played a huge part in helping us blow past our previous sales records.
Cons
Since the software is being actively and heavily developed, there were a few small things missing at first but those were addressed very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Telecommunications, 11-50 employees
Less than a year
“brilliant design for call centers”
Pros
Interacting with is always effortless. Moving between different projects is quick, the interface is clear, importing data is simple and the whole system is very user-friendly. The design is excellent and makes the daily work easier. It's a great software for call center or telemarketing offices!
Cons
Overall there really isn't anything negative I can say about it. Brilliant product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“Quick setup”
Pros
Setup was simple and I felt its flexible to use overall. I had everything running within just a few minutes.
Cons
I'd really like to see more support videos added. Good tutorial and support videos would be very helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Frequently Asked Questions
Does Callmaker have a mobile app?
No, Callmaker does not offer a dedicated mobile app.
What level of support does Callmaker offer?
Callmaker offers support via a dedicated support section on its website, providing access to resources, and direct contact with their team.
Does Callmaker offer an API?
Yes, Callmaker offers an API.
What language does Callmaker support?
Callmaker software primarily supports English and Swedish.
What types of pricing plans does Callmaker offer?
Callmaker price starts with Fri Pilot at €0, Standard at €99/license, Premium at €119/license and Enterprise at free. Get a detailed Callmaker cost breakdown tailored to your specific requirements.
What other apps does Callmaker integrate with?
Callmaker supports integration with a wide range of platforms, including Slack, HubSpot, MailChip, Notion, Google Drive and Calendly.
Who are the typical users of Callmaker?
Callmaker features are used by sales organizations, telemarketing firms, and contact center teams.