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Overview
CareAR helps enterprises deliver faster, more efficient service by providing interactive AR instructions and self-guided workflows. While advanced customization may require expertise, it helps healthcare and telecom teams resolve issues quickly, enhance customer satisfaction, and streamline operations across devices and locations.
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Starting Price
Custom
CareAR Specifications
- Live Chat
- CRM Integration
- Analytics And Reporting
- Self-Service Portal
What Is CareAR?
CareAR, a Xerox company, is an Augmented Reality (AR) visual support platform designed to digitally transform customer service and field operations for enterprises. The software enables remote experts to provide real-time guidance to customers and technicians via live HD video and AR annotations. It offers features such as 3D spatial mapping and persistent guidance that break down communication barriers, delivering higher first-time fix rates. This allows businesses to increase operational efficiency and instantly make expertise accessible worldwide.
CareAR Pricing
Disclaimer: The pricing is subject to change.
CareAR Integrations
CareAR supports integrations with various platforms, such as:
- ServiceNow
- Salesforce
Who Is CareAR For?
CareAR is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Telecom
- IT services
- Healthcare
Is CareAR Right For You?
CareAR is a strong fit for organizations looking to bridge critical skills gaps by making expert knowledge accessible through visual guidance. Its key functionality, enterprise-grade AR collaboration, helps reduce resolution times and enhance the customer experience. Recognized for innovation with Frost and Sullivan's 2023 Enabling Technology Leadership Award, CareAR supports businesses in solving complex issues remotely while improving workflow efficiency and reducing operational costs.
Still unsure if CareAR software is what you need? Call us at (661) 384-7070 for further assistance.
CareAR Features
Remote Visual Assistance
The software provides remote visual assistance that allows agents to see what customers see using live HD video. Users can engage via the CareAR app or a browser, while AR annotations guide them effectively through troubleshooting and issue resolution remotely.
Self-Solve For Customers
This feature enables customers to follow step-by-step AR guidance for unboxing, troubleshooting, and reboarding. Hotspot overlays, contextual graphics, videos, and 2D content help users learn at their own pace, increasing self-solve efficiency, reducing service calls, and improving overall satisfaction.
Immersive Agent Collaboration
CareAR provides immersive collaboration tools that allow agents to interact empathetically and take ownership of customer issues. By guiding customers visually and communicating effectively, agents enhance the service experience, build trust, and deliver memorable, high-value interactions for improved service quality.
Visual Awareness
This feature allows customers and agents to share a real-time visual field where AR graphics overlay devices, enhancing awareness of issues. Personalized visual guidance improves remote troubleshooting efficiency, accelerates problem resolution, and ensures customers receive accurate, contextually relevant support every time.
Pros And Cons of CareAR
Pros
Supports interactive 3D content creation
Empowers service desk agents remotely
Improves equipment uptime significantly
Cons
Initial setup may need IT support
Customer support response times may vary
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Frequently Asked Questions
Who are the typical users of CareAR?
CareAR features are used by organizations across multiple industries and sectors, including healthcare, IT services, manufacturing, and telecom.
Does CareAR offer an API?
Yes, CareAR offers an API.
What language does CareAR support?
CareAR supports multiple languages, including English, French, Italian, German, Spanish, Portuguese, and Chinese.
What types of pricing plans does CareAR offer?
The vendor offers customizable and flexible CareAR pricing plans. Contact us for a detailed CareAR cost breakdown for your organization today!
What other apps does CareAR integrate with?
CareAR integrates with Salesforce and ServiceNow.
Does CareAR have a mobile app?
Yes, CareAR has a mobile app for Android and iOS users.
What level of support does CareAR offer?
The platform offers support through email, FAQs, a help center, and a knowledge base.