Last Updated
Overview
Chat Metrics allows businesses to convert website visitors into qualified leads through a managed live chat service backed by real human agents. Although customer support may vary at times, its ability to provide 24/7 coverage and seamless CRM syncing makes it a powerful asset.
Chat Metrics Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
What Is Chat Metrics?
Chat Metrics serves as a fully managed live chat solution that bridges the gap between website traffic and sales teams. Unlike standard chatbots, it employs real human agents to engage visitors 24/7, ensuring questions are answered and leads are qualified in real-time. This service is designed for businesses looking to scale their lead generation efforts without increasing internal headcount. By handling initial contact and data entry, it frees up sales staff to focus purely on closing deals.
Chat Metrics Pricing
Disclaimer: The pricing is subject to change.
Chat Metrics Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- HubSpot CRM
- ActiveCampaign
- Slack
- Trello
- Typeform
- Mailchimp
Who Is Chat Metrics For?
Chat Metrics software is ideal for a wide range of industries and sectors, including:
- Real estate
- Automotive
- Education
- Legal services
- B2B services
- Home improvement
- Medical and health
Is Chat Metrics Right For You?
If your business suffers from high website traffic but low conversion rates, Chat Metrics is likely the best fit for your needs. Its standout feature is the "Pay Per Lead" model often associated with its managed service, ensuring you only pay for tangible results rather than just technology. It effectively fills the niche for companies that need round-the-clock human support but lack the resources to staff a 24-hour internal team.
Still doubtful if Chat Metrics is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Chat Metrics Features
Proactive Chat Invites
The software employs intelligent algorithms to monitor visitor behavior and trigger conversations at critical decision-making moments. Rather than waiting for users to initiate contact, the system automatically sends targeted invitations based on time spent on a page to boost interaction rates.
24/7 Live Coverage
The service ensures your website never sleeps, capturing opportunities at any time of day or night. By maintaining an active presence after standard business hours, Chat Metrics captures leads that would otherwise be lost to competitors who are offline.
Instant Lead Qualification
Agents proactively engage visitors to determine their intent and qualify them based on your specific criteria. This process filters out casual browsers from serious prospects, ensuring that your sales team only spends time contacting high-quality, sales-ready leads.
CRM Synchronization
Data collected during chat sessions is automatically pushed into your existing Customer Relationship Management (CRM) system. This seamless transfer eliminates manual data entry errors and ensures your sales team has immediate access to chat transcripts and visitor contact details.
Real-Time Analytics Dashboard
Users gain access to a comprehensive dashboard that tracks key performance indicators such as chat volume, response times, and conversion rates. This transparency allows business owners to monitor the ROI of the service and adjust strategies based on concrete data.
Pros And Cons of Chat Metrics
Pros
Connects with customers in real-time
24/7 alerts for visitor needs
Useful email support and integrations
Cons
Reporting feature can be improved
Support gaps can slow down problem resolution
Chat Metrics Reviews
Total 12 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars8%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Oscar W.
Security and Investigations, N/A employees
More than a year
“Outstanding live support toolkit”
Pros
Among live support platforms, this is easily one of the strongest options available and probably offers the widest set of features for live customer support. The interface is simple which makes it easier to build stronger relationships with clients and new leads. It also performs reliably on a consistent basis, stays simple to work with and the support from the Chat Metrics team has been exceptional every time.
Cons
No complaints. It's a big win for any business trying to improve conversions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mickey B.
Education Management, N/A employees
More than a year
“Impressive service”
Pros
Nearly a year in, it has turned out to be much more than a basic live chat tool. For a software business, being able to handle user questions, offer support, schedule meetings and book demos all from one place has been a huge win. It's honestly one of the most impressive services I've used. The variety of integrations you can connect is another big plus. On top of that, the support team has been incredibly friendly and always available whenever we need help or more information.
Cons
On the few occasions I needed to reach out to support, everything was handled and resolved very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Stephanie A.
E-Learning, N/A employees
Less than a year
“Responsive support staff”
Pros
The setup was simple and making changes along the way has been just as simple. The team is quick to respond and always helpful when needed. The dashboard is also very user-friendly and easy to navigate.
Cons
There really aren't any major issues with this service. A few minor errors pop up from time to time but nothing serious or overly disruptive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Chat Metrics have a mobile app?
No, Chat Metrics does not offer a dedicated mobile app.
What other apps does Chat Metrics integrate with?
Chat Metrics integrates with Salesforce, HubSpot CRM, ActiveCampaign, Slack, Trello, Typeform, and Mailchimp.
What language does Chat Metrics support?
The platform interface primarily supports English language.
Does Chat Metrics offer an API?
Yes, Chat Metrics does offer an API.
What types of pricing plans does Chat Metrics offer?
Chat Metrics offers plans starting at $21.50/feature/month with a free trial available. Get a detailed Chat Metrics cost breakdown tailored to your specific requirements.
What level of support does Chat Metrics offer?
Chat Metrics offers expert support via an online submission form, and live chat.
Who are the typical users of Chat Metrics?
Chat Metrics is widely used by real estate, automotive, education, legal services, B2B services, home improvement, and medical sectors.