NK
Naleen K.
Information Technology and Services, 500+ employees
More than a year
4.0
“Handy multilingual chat support”
Pros
It has been a really useful tool for handling customer and user conversations. It lets us capture both short descriptions and full descriptions at the same time which is very convenient. Another big plus is the language support, if a user is not comfortable with English, they can chat in another language and the translation feature makes communication much more convenient.
Cons
The response prediction feature still has room for improvement, as it could be more accurate and reliable than it is right now.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7