Last Updated
Overview
ChatLingual delivers multilingual customer support by enabling agents to communicate in over 100 languages through real-time translation and a unified desktop. Onboarding duration may feel unnecessarily long; however, the platform’s accuracy and global scalability make it a reliable choice for organizations looking to improve international support operations.
ChatLingual Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is ChatLingual?
ChatLingual is a cloud-native, enterprise multilingual messaging AI platform designed to service global businesses and contact centers. It empowers existing English-speaking customer service agents to communicate with customers in over 100 languages. The platform offers features such as the agent desktop, CRM Apps (for Genesys, Salesforce, etc.), a Translation API, and chatbot translation.
By instantly translating conversations across chat, email, and social media, ChatLingual delivers significant benefits like reducing support costs, improving staffing strategies, and facilitating rapid scaling into new international markets.
ChatLingual Pricing
Disclaimer: The pricing is subject to change.
ChatLingual Integrations
The software integrates with the following third-party integrations, including:
- Salesforce
- Okta
- Zendesk suite
- Oracle
- ServiceNow
- Qlik sense
- Tableau
Who Is ChatLingual For?
ChatLingual software serves a wide range of industries and sectors, including:
- Retail
- Education
- Technology
- Telecommunications
- Healthcare
- Financial services
- Customer service and support
Is ChatLingual Right For You?
Are you looking for a multilingual support platform that enables global customer communication without hiring native-speaking agents? ChatLingual could be the solution you need.
ChatLingual resolves pain points such as language barriers that inhibit global support reach and the overhead of managing multiple support tools across channels.
ChatLingual claims compliance with enterprise-grade security standards such as ISO 27001 and data privacy regulations including GDPR. This ensures data protection and supports global regulatory obligations.
Still not sure if ChatLingual is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
ChatLingual Features
Real-Time Multilingual Translation
ChatLingual features live translation of customer and agent messages in more than 100 languages, enabling real-time communication across language barriers. This lets global customers interact naturally and allows support teams to respond immediately, improving responsiveness and global reach.
Unified Agent Desktop Across Channels
The platform provides a unified, web-based agent desktop that consolidates all digital communication channels (chat, email, SMS, WhatsApp, social media, etc.) into a single interface. This simplifies workflows and reduces context-switching for agents, which enhances productivity and lowers average handling time.
Multilingual Knowledge Base
ChatLingual allows knowledge-based content to be stored and accessed in multiple languages. Agents can retrieve help articles or documentation in the customer’s preferred language, ensuring consistency and clarity in support of responses regardless of language.
Pros And Cons of ChatLingual
Pros
Enhances global support by removing language barriers
Improves agent productivity with faster communication flow
Reduces average handling time across customer interactions
Cons
Occasional translation gaps reduce message clarity
Integration with certain platforms needs improvement
ChatLingual Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
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1
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Share your experience
Naleen K.
Information Technology and Services, 500+ employees
More than a year
“Handy multilingual chat support”
Pros
It has been a really useful tool for handling customer and user conversations. It lets us capture both short descriptions and full descriptions at the same time which is very convenient. Another big plus is the language support, if a user is not comfortable with English, they can chat in another language and the translation feature makes communication much more convenient.
Cons
The response prediction feature still has room for improvement, as it could be more accurate and reliable than it is right now.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
What level of support does ChatLingual offer?
ChatLingual provides support via contact form.
Does ChatLingual offer an API?
Yes, ChatLingual provides API access.
Who are the typical users of ChatLingual?
The software serves sectors such as retail, education, technology, telecommunications, healthcare, financial services, and customer service and support.
What types of pricing plans does ChatLingual offer?
ChatLingual uses a custom-quote pricing model. Request a custom ChatLingual price quotation.
Does ChatLingual have a mobile app?
No, ChatLingual does not have a mobile app.
What other apps does ChatLingual integrate with?
The software integrates with Salesforce, Okta, Zendesk suite, Oracle, ServiceNow, Qlik Sense, and Tableau.
What language does ChatLingual support?
ChatLingual supports the English, German, Italian, French, and many more languages.