Chatmeter Reviews

Pros

Having nearly everything needed for review management in one place is a big plus. I can read reviews, reply to them, do research and run reports all from a single dashboard across all of our review sources.

Cons

Every now and then, older reviews reappear in the system and we never seem to get a clear explanation for why they came back. That makes things confusing and takes extra time since they can look like new reviews even though they were already answered before.

Pros

Being able to pull up important information from anywhere through the Toast website has been really valuable.

Cons

At times, the loading speeds can be a bit disruptive.

Pros

At the beginning, this felt like a really great platform for handling reviews and listings especially for a company with fewer than 100 listings. It works well as a starting point but once your business grows beyond that, it starts to feel like the platform no longer fits your needs.

Cons

One frustrating part is that there's no way to adjust or define the sentiments yourself. The AI also picks up random, irrelevant words like "girl" or "there," which isn't very useful. We wanted to tag and monitor terms such as "mask" and "COVID testing," but the only place to do that was through the reports tab. On top of that, not being able to manage Yelp, Apple, Yahoo, Bing or Yellowpages directly in the platform creates extra backlog. It also didn't provide any help with Facebook spam policy issues so we had to research those on our own. We had assumed the platform would have some kind of partnership or support connection with Facebook.

Pros

It has made a huge difference in helping us stay consistent across our entire, widespread operation.

Cons

The review builder really doesn't offer much value as it is. I'd like it to include the option to send review surveys and reminder emails directly from there.

Pros

With so many locations and listings to manage, this has worked out really well for us. We've been happy with it overall because it puts all of our alerts in one place which makes keeping up with everything much more manageable. Being able to reply directly from the platform is also a big plus.

Cons

SEO web tracking tool still needs a lot of improvement. It's frequently inaccurate or just shows up blank and customizing it can be frustrating.

Pros

Running our online presence feels much more manageable with this platform since it covers nearly everything I need in one place and helps me work efficiently. Another thing I really appreciate is that the software keeps evolving instead of falling behind the industry and I regularly see new features being introduced.

Cons

I do wish the pricing around add-ons and what is included in the full package were clearer. Some parts of the uploading process and integrations could also use improvement, along with the social media publishing side. I still use the software because of the broader functionality it offers but I preferred Buffer's dashboard and the way its features worked.

Pros

Using this platform has been a really positive experience because it's user-friendly, highly customizable and packed with valuable insights and data analysis. I also appreciate that everything is brought together in one all-in-one platform.

Cons

There was a feature missing around review response templates and I recently brought it up. Our customer success representative let me know it's already being developed which I actually see as a positive sign. It's reassuring to know the company takes product development seriously and listens to customer feedback to keep improving the platform.

Pros

Managing local listings across more than 80 locations in multiple states used to feel almost impossible to keep accurate. The listings feature has easily become my favorite part of the platform because it makes that process both manageable and effective. With all the recent address and brand changes we've gone through, our SEO could have turned into complete chaos without this feature keeping everything aligned.

Cons

One area that still needs work is social analytics reporting since it can take a while to refresh. Real-time updates are something the platform could definitely improve. Even with that, a lot of the other tools especially social publishing and social review response, are excellent and I depend on them every day.

Pros

It is a great tool for my team and managing a large portfolio would be nearly impossible without this tool. It gives us access to more than 120 property filters which makes it simple to sort through reviews, keep listings accurate and publish to social media in bulk. We also have all of our property managers and regional supervisors receiving weekly review emails so they're able to stay on top of issues consistently.

Cons

My only wishlist items are link previews, meta descriptions and clickable images when sharing links on social media, along with full access to review responses directly in the dashboard for sites like ApartmentRatings and Apartments.com.

Pros

Right out of the gate, this platform feels like a powerhouse packed with all the essential features. It lets us handle everything in one place, from reviews and social media engagement to sentiment tracking, while also checking incoming reviews across platforms like Facebook and Google Business. That all-in-one capability is honestly impressive and our team genuinely enjoys using the tool.

Cons

One thing that would make it even better is having transparent, clearly listed pricing on a dedicated pricing page which is currently missing from the website. Customers usually appreciate that kind of clarity upfront and adding it would definitely help build more trust in the platform.