Chatmeter
Last Updated
Overview
Chatmeter provides AI-powered reputation management solutions that help multi-location enterprises turn scattered customer feedback into actionable intelligence. While some users report that the platform lacks flexibility in posting formats, its superior review management and risk monitoring capabilities, supported by advanced AI, justify the investment.
Chatmeter Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics And Reporting
Chatmeter Features
Risk Monitoring
Chatmeter features an advanced AI that continuously monitors all customer feedback for mentions of potential business risks, including incidents of harassment, safety, or discrimination. The system sends notifications to the appropriate corporate and local teams upon detection of risk spikes. It enables preventive action to address local issues, preventing them from escalating into large-scale public relations crises.
Reputation Management
The platform offers Generative AI and suggested templates to accelerate responses and ensure every customer feels heard across all channels. It uses Sentiment AI to analyze feedback themes and trends, providing deep customer understanding. The system enables you to measure your brand’s online strength using the Local Brand Visibility (LBV) scoring system.
Social Media Management
Chatmeter software enhances engagement by using purpose-built AI to create compelling, on-brand content with relevant hashtags and emojis in seconds. It offers several capabilities, including publishing calendars, alongside built-in escalation and approval systems for streamlined multi-location management.
Review Generation
This functionality builds brand credibility and wins more business by strategically requesting reviews automatically across multiple channels, including SMS, email, and QR codes. Additionally, performance tracking and instant feedback analysis, powered by Pulse AI, help teams identify and fix operational issues faster and at scale.
Pulse AI
Pulse AI ingests and analyzes all customer feedback, including images, to deliver true customer intelligence. It uses signals to diagnose real operational issues, compare location-level performance, and provide competitive intelligence to ensure you win in every local market.
Pros And Cons of Chatmeter
Pros
Sorts reviews by date and rating
Visuals simplify insight discovery
Reveals trends and issues quickly
Cons
Delayed arrival of reviews
Limited customization options
Chatmeter Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars40%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Real Estate, N/A employees
More than a year
“Centralized review dashboard”
Pros
Having nearly everything needed for review management in one place is a big plus. I can read reviews, reply to them, do research and run reports all from a single dashboard across all of our review sources.
Cons
Every now and then, older reviews reappear in the system and we never seem to get a clear explanation for why they came back. That makes things confusing and takes extra time since they can look like new reviews even though they were already answered before.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Food & Beverages, N/A employees
More than a year
“Access requests from anywhere”
Pros
Being able to pull up important information from anywhere through the Toast website has been really valuable.
Cons
At times, the loading speeds can be a bit disruptive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
Less than a year
“Limited sentiment controls”
Pros
At the beginning, this felt like a really great platform for handling reviews and listings especially for a company with fewer than 100 listings. It works well as a starting point but once your business grows beyond that, it starts to feel like the platform no longer fits your needs.
Cons
One frustrating part is that there's no way to adjust or define the sentiments yourself. The AI also picks up random, irrelevant words like "girl" or "there," which isn't very useful. We wanted to tag and monitor terms such as "mask" and "COVID testing," but the only place to do that was through the reports tab. On top of that, not being able to manage Yelp, Apple, Yahoo, Bing or Yellowpages directly in the platform creates extra backlog. It also didn't provide any help with Facebook spam policy issues so we had to research those on our own. We had assumed the platform would have some kind of partnership or support connection with Facebook.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Frequently Asked Questions
What level of support does Chatmeter offer?
Chatmeter provides form submission and email support options.
Who are the typical users of Chatmeter?
Chatmeter is ideal for professionals working in various industries, including real estate, healthcare, restaurants, finance, automotive, and retail.
What language does Chatmeter support?
Chatmeter supports the English language.
Does Chatmeter offer an API?
Yes, Chatmeter offers an API.
What other apps does Chatmeter integrate with?
The vendor has not publicly disclosed its third-party integrations.
What types of pricing plans does Chatmeter offer?
The Chatmeter cost depends on the varying needs and size of your company. Get a custom Chatmeter pricing plan today.
Does Chatmeter have a mobile app?
Yes, Chatmeter has a mobile app.