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Overview

Chatroll enables real-time audience interaction for webinars and websites through embeddable chat widgets. While the mobile app could be improved, the platform offers robust stability and extensive customization. Its HTML5 architecture ensures seamless performance across devices, making it a reliable choice for engagement.

Chatroll Specifications

  • Live Chat
  • Analytics And Reporting
  • Ticket Management
  • Omnichannel Support

Chatroll Features

Real Time Interaction

This core function enables instant text communication between hosts and vast audiences during live events. It supports high-volume message throughput with low latency, ensuring that interactions feel synchronous and fluid. The interface is responsive, automatically adapting to desktop, tablet, and mobile layouts to maintain engagement across all devices.

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Advanced Moderation Tools

To ensure community safety, the software provides comprehensive control tools including profanity filters and user banning. Moderators can switch to a QandA mode that requires manual approval of messages before they appear, allowing for curated discussions and preventing spam from overwhelming the chat stream during high-traffic broadcasts.

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Single Sign On

The platform streamlines user access by integrating with the host website’s existing login system via an API. This allows users to participate in the chat using their established credentials and avatars, eliminating the friction of creating new accounts and ensuring a cohesive user identity across the website.

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Customizable Interface Design

Users can tailor the chat widget’s appearance to seamlessly match their brand identity. Through a dashboard interface or direct CSS injection, every visual element—from fonts and colors to border radiuses—can be modified, ensuring the chat tool looks like a native component of the website rather than an add-on.

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Audience Analytics Dashboard

Chatroll features built-in reporting engine tracks critical engagement metrics in real-time to measure event success. Organizers can monitor the number of simultaneous users, total chat sessions, and message volume to gauge audience interest. This data helps in understanding peak engagement times and measuring the overall impact of live content.

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Pros And Cons of Chatroll

Pros

  • Easy embed installation

  • Deep CSS customization

  • Reliable server performance

Cons

  • Lacks live chat and phone support

  • Interface design can feel slightly outdated

Chatroll Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

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0%

3

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0%

2

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0%

1

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0%

Share your experience

A
Anonymous

Computer Software, N/A employees

5.0

“Excellent chat service”

Pros

This chat service has been fantastic and has covered everything I've needed.

Cons

Honestly, I haven't come across anything I dislike. If anything, I just wish I had more chances to use it because I really enjoy everything about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Does Chatroll have a mobile app?

No, Chatroll does not have a dedicated mobile app.

What types of pricing plans does Chatroll offer?

Chatroll price includes Free ($0/month), Pro ($39/month), and Enterprise (custom cost) plans based on simultaneous user limits. For a custom Chatroll cost, contact us.

Who are the typical users of Chatroll?

Chatroll is typically used by industries such as online education, financial services, live broadcasting, sports entertainment, religious organizations, and e-commerce.

Does Chatroll offer an API?

Yes, Chatroll provides a Single Sign-On (SSO) API that allows developers to integrate the chat module with an existing user database, ensuring users can log in with their site credentials.

What other apps does Chatroll integrate with?

Chatroll integrates with various CMS and video platforms including WordPress Chat App, Shopify Chat App, Wix Chat App, Squarespace Chat App, Facebook Page Chat, and Weebly Chat App.

What level of support does Chatroll offer?

The platform offers support through email, support center, and contact form.

What language does Chatroll support?

Chatroll is available in 13 languages including English, Spanish, French, Russian, German, Dutch, Italian, Portuguese, Korean, and Filipino.