Chekkit Reviews

“Fast messaging and reliable service”

Pros

It makes it quick for customers to reach us and that helps us reply just as quickly. Having a record of all text conversations is really useful and the service has been excellent overall. The entire system is also very user-friendly and simple to work with.

Cons

There's honestly nothing to point out here, everything has worked well right from the start.

“Proactive team”

Pros

Everything about it has been incredible. It's very user-friendly, the team is quick to respond and the help text has been especially helpful. The review link options are better for our customers and getting everything deployed was simple.

Cons

At this point I haven't come across anything I dislike about it though I've only been using it for a few weeks.

“Changed how we handle customer communication”

Pros

It has completely changed the way we handle customer communication. The live chat and text messaging tools are simple to use and help us stay connected with clients much more efficiently. Being able to share files and collect reviews makes the platform even more useful. Setup was simple, the interface is user-friendly and overall it has been highly effective. I'd definitely recommend it to any business looking to improve customer engagement.

Cons

There are still a few features missing that we'd like to see added in future updates. More importantly, the mobile version could use some work so it delivers the same user-friendly experience as the desktop version.

“Powerful tools at lower cost”

Pros

This tool delivers all the features you'd expect from Podium but at a much lower price. The interface is simple too so it's simple to find what you need, make updates and manage everything without any hassle.

Cons

Nothing we'd want to change, we've been happy with everything about it.

“easy to figure out”

Pros

Picture messaging is a big part of what we need and that's where this app has been really useful for us. It doesn't take long to figure out and using it day to day feels pretty simple. One thing that could make it even better is adding more color or clearer visual differences between the options since that would help us find features faster.

Cons

From time to time, we do run into problems with picture messages not being delivered, either when we send them to customers or when customers try to send them back to us.

“Outstanding support”

Pros

More than any of its strong features, the thing that truly sets it apart is the customer support and service. Working with our rep and the rest of the team to solve different issues has been incredible. They genuinely understand what we're trying to achieve with the system and put in the time at all hours to make sure we're supported. It's rare to come across customer service at this level and that's a big reason I keep recommending Chekkit to others in the industry.

Cons

Honestly, there haven't been many real downsides with it and whenever something has come up, the team has always had a solution ready. We've pushed the platform hard with the level of engagement we get as a radio station and they've consistently been there to back us up. The only real complaint I have is that the insights and analytics don't work quite the way I'd want when it comes to pulling account analytics on demand although they are actively working on improving that.

“Simple to message clients”

Pros

Getting started with it is simple and being able to message my clients one by one works really well.

Cons

I do miss quite a few quality-of-life features that my previous software had. The biggest frustration is not having a separate contact list in Chekkit that shows who can and can't be messaged so needing to upload a CSV every single time becomes a major hassle.

“Attentive customer support”

Pros

What really stands out is how detailed and attentive the customer support is, they jump in almost right away and work through things with you. On top of that, the number of features included at this price point is impressive.

Cons

Nothing comes to mind right now. Whenever something does come up, the team is quick to handle it or find a workable solution.

“Affordable solution”

Pros

It has been affordable and very user-friendly for us. It offers better support and more functionality and one thing I really appreciate is that other team members can jump into a client conversation without needing it to be assigned to them first.

Cons

There really isn't much to complain about. It has been very functional and simple to use.

“Helpful review tracking”

Pros

Checking reviews is simple and convenient although the dates aren't shown.

Cons

Something that's missing is review dates so when I try to see how many came in during a given month, there's no way to know the actual date of each review.

“Friendly staff”

Pros

The set up was simple and the customer service team has been excellent to work with, very friendly and helpful. The features are impressive and it delivers the same things other, more expensive providers offer. Switching over felt like an obvious choice. On top of that, Chekkit includes a couple of handy features my previous provider didn't have and those immediately made things more convenient for me.

Cons

Honestly, there isn't anything I dislike about Chekkit at this point.

“Cost-effective option”

Pros

Compared with Podium, this costs about a third as much and getting help when something comes up is very simple.

Cons

There isn't really anything I dislike right now. The only thing I'd want is the option to accept payments through Chekkit but the percentage fee feels too high.

“Happy with it”

Pros

Using this product has been very simple and we really appreciate how simple it is to work with.

Cons

We haven't run into any problems with it and have been very happy with the product overall.

“Worth every penny”

Pros

Right from the start, it has been very user friendly and absolutely worth the cost. Both our customers and our staff appreciate how accessible and convenient it is to use.

Cons

we do not have any complaints about it. We are extremely satisfied with it overall.

“Better than other chat apps”

Pros

Compared with other chat-based apps, this one is much easier to use and feels more simple overall.

Cons

Adding pictures in the chat can be a little awkward and the image sizing doesn't always look quite right.

“Easy to implement”

Pros

Getting this up and running was simple and the implementation process didn't take much effort. Since we rolled it out over a year ago, we haven't had any downtime at all. It also delivers strong value considering the features included and the level of service that comes with it.

Cons

I'd still like to see the populate function added to the mobile app, similar to the desktop version so it's quicker to locate templates.

“Helpful notifications”

Pros

The notifications are really useful. My only issue at the moment is the review process itself, you asked me to leave a review which I've done but the submission requirements should be shorter. I had to type all of this just to be able to send it in.

Cons

Each live chat sends me duplicate messages so I end up getting everything twice.

“Good value for money”

Pros

It works much like other software we've used before but at a much lower cost which makes it an excellent value.

Cons

It can feel a bit slow now and then especially when using the app.

“Their team is always available”

Pros

The deployment for our business was simple and efficient. On the rare occasions when we ran into any issues, their team was always available to help.

Cons

Honestly, there's nothing to complain about. Everything that matters to us is included and works consistently.

“Fast customer feedback flow”

Pros

It makes it quick and simple for our technicians to help customers leave a review or share feedback about their experience.

Cons

There are no downsides to it.