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Overview
CINNOX is a comprehensive customer service software that unifies digital and traditional communication touchpoints. While initial setup may require assistance, the advantage lies in its seamless system integration and sophisticated intelligent routing, which minimizes customer wait times. Overall, CINNOX's strategic benefits make it a compelling choice for elevating customer engagement.
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Starting Price
Custom
CINNOX Specifications
- Live Chat
- Omnichannel Support
- Analytics and Reporting
- Call Center Management
What Is CINNOX?
CINNOX serves as an all-in-one customer engagement platform that centralizes voice, video, chat, and social media communications into a single hub. This platform is designed to personalize customer services at scale, allowing businesses to connect, orchestrate, and evaluate all interactions for a frictionless omnichannel experience. It provides streamlined workflows and real-time insights, which helps enterprises and small-to-midsize businesses to efficiently manage high call traffic, elevate team productivity, and resolve issues swiftly on the first contact.
CINNOX Pricing
CINNOX offers multiple plans for the users according to their needs which include:
- Digital Commerce: US$29/staff/month
- Omnichannel Contact Center: US$59/staff/month
- The Ultimate CX Hub: Custom pricing
Disclaimer: The pricing is subject to change.
CINNOX Integrations
The software supports integration with multiple systems and platforms, such as:
- Equinix
- AWS
- Salesforce
- Microsoft
Who Is CINNOX For?
CINNOX software is ideal for a wide range of industries and sectors, including:
- Financial services and insurance
- Retail and e-commerce
- Travel and hospitality
- Real estate
- Digital banking
- Consumer finance service
- Food service
Is CINNOX Right For You?
CINNOX is the ideal fit for businesses looking to transcend fragmented communication systems and consolidate their engagement channels onto a single, robust platform. Its standout feature is the capability to seamlessly converge telephony services with digital channels, which is backed by carrier-grade performance. This ensures high reliability and quality for global communications. The platform's ability to facilitate quick setup of a virtual contact center, coupled with its advanced security and compliance with industry standards, makes it a powerful, scalable solution for global operations.
Still doubtful if CINNOX is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
CINNOX Features
Omnichannel Contact Center
The software centralizes customer communications across multiple digital channels, phone calls, and other service options within a single hub. This platform brings together phone calls, chat, and email to provide consistent and high-quality customer support. The ultimate goal is to deliver personalized customer services at scale for a cohesive brand experience.
Intelligent Routing
It employs intelligent routing mechanisms that automatically route customer communications based on criteria like agent skills, location, and interaction history. Automated rules direct inquiries to the most suitable agents, effectively managing high call traffic and optimizing response times. Specific routing options include Language, Location, Time, and Sticky Routing.
AI-Powered Support And Automation
To prevent PR disasters, the software allows you to set up specific rules that trigger automatic actions. If a negative term or sensitive topic is mentioned, the system instantly alerts the management team or tags the ticket for urgent review, ensuring rapid containment of potential crises.
Unified Communications
CINNOX provides a comprehensive suite of tools that streamline communications across all channels within a single hub. It offers unified features like live chat, web call, video call, and audio conference functionality. The platform also ensures HQ Voice and Video Calls for effective customer communications.
Screen And File Sharing
The platform allows agents to escalate communication by offering a seamless switching between voice, video, and conferencing across telecom and digital channels. This includes the ability to initiate screen sharing with visitors, customers, and fellow staff to interact more personally and ensure everyone is on the same page.
Pros And Cons of CINNOX
Pros
Responsive customer support available
Easy setup and high ease of use
Effective multi-channel communication
Cons
Managing complex capabilities may require a stronger skillset
Non-intuitive workflows reduce team efficiency
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Frequently Asked Questions
What types of pricing plans does CINNOX offer?
CINNOX offers the Digital Commerce Plan at $29/staff/month, the Omnichannel Contact Center Plan at $59/staff/month, and The Ultimate CX Hub Plan with custom pricing. Get a detailed CINNOX cost breakdown tailored to your specific requirements.
Does CINNOX have a mobile app?
Yes, CINNOX does offer a dedicated mobile app for iOS and Android users.
What language does CINNOX support?
CINNOX supports languages including English and Traditional Chinese.
What other apps does CINNOX integrate with?
CINNOX integrates with Equinix, AWS, Salesforce, Microsoft, Google, WhatsApp, and WeChat.
Does CINNOX offer an API?
Yes, CINNOX does offer an API.
Who are the typical users of CINNOX?
Typical users are businesses in financial services, retail and e-commerce, travel, real estate, digital banking, consumer finance service, and food service.
What level of support does CINNOX offer?
CINNOX offers support via email, phone, help desk and an online submission form.