Clickatell Reviews

Pros

Stay away from this. Their support is absolutely rubbish. Our system has been malfunctioning for five days and the only help available is through email which has been completely useless.

Cons

On top of that, we're being billed for text messages that our customers never even receive.

Pros

The results from this tool have been really good. It makes communication with our church family simple, quick and easy.

Cons

It is the tool included with the CMS but getting it set up was challenging at first. Communication was difficult since it's based in the US and the platform was not very simple to navigate. Some of those issues have improved recently.

Pros

Getting responses the same day has been a real plus. Delivery is effective, the reports and monitoring are genuinely useful and having the option to use either email or text messaging adds helpful flexibility.

Cons

A small number of messages do fail and there isn't much detail provided to explain why that happens.

Pros

Using this platform has been very easy and integrating it has been simple especially when working with our international customers.

Cons

I haven't run into any drawbacks with this platform.

Pros

Autopayments make handling tasks much simpler and the autofill feature helps prevent usage from running out of credits.

Cons

Payment UI/UX is lacking and managing or viewing reports and usage is not very user-friendly.

Pros

Integrating the SMS API into my custom software suites was very easy which made the implementation process smooth on my side.

Cons

This SMS API has worked well for me for almost 17 years. The pricing for SMS has also remained unchanged throughout that time. That said, MTC which holds about 98% of the market, has sharply lowered its local SMS rates to protect some income from SMS infrastructure as WhatsApp continues to replace both voice and text messaging. At the same time, its WhatsApp tariffs are around three times higher than normal SMS rates which makes it an unsustainably expensive option for a fading SMS market. Please reconsider WhatsApp pricing for Africa, including Namibia and align it more closely with South Africa.

Pros

I found the integration process easy and the portal is simple to work with especially the Touch Flow software. That part was the one I enjoyed using the most.

Cons

WhatsApp number setup process through Facebook is the frustrating part.

Pros

Using this software has been very easy and I would definitely recommend it to other business users.

Cons

There wasn't anything I disliked about the software.

Pros

It's been a really valuable option for our customers. The customer service team has been wonderful and they do a very good job of keeping us informed whenever there are any new updates or changes.

Cons

Portal works well for users who were already set up but I still have to log in with someone else's account to access ours since, for whatever reason, getting my own login created hasn't been easy.

Pros

This tool offers a fresh way to extend payment services to my customers.

Cons

Documentation could do a much better job of explaining how to use the different services.

Pros

In my opinion the platform reliable and easy to work with, with all the features accessible through a single API.

Cons

At this point, there's nothing to complain about and we haven't run into any major issues yet.

Pros

Using it has been very easy and integrating it with the rest of our setup was simple. It's also been very reliable throughout.

Cons

I'd still love to see more reporting and usage-related features added.

Pros

The SMS speed and uptime have been excellent and the support team has been consistently high quality.

Cons

Honestly I haven't run into any real downsides. It's been great.

Pros

This software is simple to get up and running. It really supports the growth of my business since strong communication is such an important part of attracting and keeping customers.

Cons

Only downside is that communication is limited to the contacts I already have so expanding the business doesn't reach as far as I'd like.

Pros

Getting this connected to our Aventri system was incredibly easy. It worked as a fast, immediate solution for us and we're excited to keep using it more over time.

Cons

Pricing wasn't completely clear at first but I'm sure that will become easier to understand with more experience.